Featured Clinic Overview
## Summary Haven Vets Ltd is a veterinary practice that states it offers emergency veterinary services and is a veterinary nurse training facility. Recent reviews include accounts of emergency surgery (a perineal hernia removal) where appointments were reportedly rearranged to fit the case in, and routine consults described as efficient with a clear treatment plan. Feedback is mixed: several owners describe staff taking time to explain and advise, while a smaller number of reviews report problems around fees, continuity (not seeing the same vet), and dissatisfaction with outcomes (including “no proper diagnosis” after repeat visits). Concrete specifics mentioned by reviewers include: - Emergency surgery for a dog’s perineal hernia, with rescheduling to accommodate it. - Rabbit dental/tooth work discussed, including disagreement over whether anaesthesia was necessary. - A spay where one reviewer noted toenails weren’t cut while under anaesthetic. - Specific fee complaints including a £56 health check and £230 over 7 days (2 visits) without a diagnosis (as reported by one owner). ## Services Based on the provided clinic data and written reviews, Haven Vets Ltd is described as offering: - Emergency veterinary services (stated by clinic data). - Surgery, including an example of perineal hernia removal in an emergency context (reviewed). - Dental/tooth care for rabbits (reviewed; includes discussion of whether to use anaesthesia). - Neutering/spay procedures (reviewed). - General consultations and treatment plans (reviewed). Also stated in the clinic data: - Veterinary nurse training facility. ## Pricing Explicit prices mentioned in reviews: - £56 for a health check (one reviewer said the appointment time felt very short). - £230 spent over 7 days / 2 visits (one reviewer reported no proper diagnosis and said they were advised elsewhere to return for blood tests). Reviews also describe disputes about consultation fees and being “pushed” toward anaesthesia, but without consistent, itemised prices. ## People Named in reviews: - Maryann (role not specified): described by one reviewer as “wonderful,” “gentle,” and providing careful handling. How staff are described (with examples from reviews): - Receptionists, veterinary nurses, and vets/surgeons were credited in one review with showing compassion during a dog’s emergency surgery and rearranging appointments to fit the procedure in. - Multiple reviewers mention staff explaining and advising during consults and helping owners feel reassured by a treatment plan. - Other reviewers report the opposite experience: perceived rudeness, feeling looked down on, and frustration at not seeing the same vet. ## Reviews 4.7 stars from 416 reviews. Themes below are drawn from the latest written reviews available to us. - Emergency and surgical care: one recent review describes a dog receiving emergency surgery for a perineal hernia, with the team rescheduling appointments to accommodate it. - Communication and reassurance: several reviewers say staff take time to explain options and that treatment plans left them feeling reassured; one mentions their dog being “much better” soon after. - Cost and value disputes: a few reviews report high costs or unexpected fees (e.g., £56 health check, £230 across 2 visits) and dissatisfaction with what was achieved for the money. - Disagreements over recommended procedures: one rabbit owner reports feeling pressured toward anaesthesia for recurring tooth problems and describes an appointment where treatment wasn’t completed due to equipment being “broken” (as they report). - Consistency and facilities/standards concerns: one reviewer complains about not seeing the same vet, and another raises concerns about the external cleanliness and lack of water in the consult room (as reported).
Showing 1-10 of 15 clinics
Gibson & Jones Vets is listed as a veterinary nurse training facility and as providing emergency veterinary services (noted as 24/7 or extended hours). Recent reviews describe the practice handling dental procedures and end-of-life care, with examples of practical support for anxious owners and pets. Specifics mentioned include a planned approach to minimise stress for a “fear aggressive” dog during a dental operation, staff making time beyond scheduled closing so an owner could say goodbye before euthanasia, and follow-up remembrance gestures such as a condolence card and memorial seeds.
Gibson & Jones Vets is listed as a veterinary nurse training facility and as providing emergency veterinary services (noted as 24/7 or extended hours). Recent reviews describe the practice handling dental procedures and end-of-life care, with examples of practical support for anxious owners and pets. Specifics mentioned include a planned approach to minimise stress for a “fear aggressive” dog during a dental operation, staff making time beyond scheduled closing so an owner could say goodbye before euthanasia, and follow-up remembrance gestures such as a condolence card and memorial seeds.
All Pets Vet Care is a small-animal veterinary practice that also operates as a veterinary nurse training facility and offers emergency veterinary services (stated as 24/7 or extended hours). Reviews most often describe routine preventive care and dental work, alongside some more sensitive support such as end-of-life care. Concrete examples owners mention include dental surgery with teeth removed plus additional X‑rays done during the procedure and updates provided through the day, puppy microchipping and first booster with nail clipping in the same visit, and nutrition/food guidance from a staff member named Carol. One recent review reports a negative experience around parasite treatment (Simparica Trio) followed by a dispute about fees and debt-collector threats, which conflicts with other reviews describing helpful service and good support.
All Pets Vet Care is a small-animal veterinary practice that also operates as a veterinary nurse training facility and offers emergency veterinary services (stated as 24/7 or extended hours). Reviews most often describe routine preventive care and dental work, alongside some more sensitive support such as end-of-life care. Concrete examples owners mention include dental surgery with teeth removed plus additional X‑rays done during the procedure and updates provided through the day, puppy microchipping and first booster with nail clipping in the same visit, and nutrition/food guidance from a staff member named Carol. One recent review reports a negative experience around parasite treatment (Simparica Trio) followed by a dispute about fees and debt-collector threats, which conflicts with other reviews describing helpful service and good support.
Bush House Veterinary Group
Ammanford
Our Score (79/100)
Bush House Veterinary Group is a veterinary practice with emergency care listed in the clinic data, and it’s also described as a Veterinary Nurse Training facility. Based on the latest reviews available, owners most often mention supportive handling during difficult situations (including end-of-life) and straightforward routine aftercare (for example, stitch removal). There is also a direct allegation from one reviewer of being “deliberate[ly] decept[ive] to make as much money as possible,” which conflicts with the many positive experiences reported. Concrete specifics mentioned by owners include: - A handwritten sympathy card after a pet’s death, and another owner mentioning receiving a condolence card. - Emergency attendance for a dog having seizures/fitting, with staff attempting life-saving care (including after CPR performed by the owner’s partner). - Post-procedure follow-up care such as stitches being removed at the clinic. - A named vet (“Jo”) described as knowledgeable and professional during a health check.
Bush House Veterinary Group is a veterinary practice with emergency care listed in the clinic data, and it’s also described as a Veterinary Nurse Training facility. Based on the latest reviews available, owners most often mention supportive handling during difficult situations (including end-of-life) and straightforward routine aftercare (for example, stitch removal). There is also a direct allegation from one reviewer of being “deliberate[ly] decept[ive] to make as much money as possible,” which conflicts with the many positive experiences reported. Concrete specifics mentioned by owners include: - A handwritten sympathy card after a pet’s death, and another owner mentioning receiving a condolence card. - Emergency attendance for a dog having seizures/fitting, with staff attempting life-saving care (including after CPR performed by the owner’s partner). - Post-procedure follow-up care such as stitches being removed at the clinic. - A named vet (“Jo”) described as knowledgeable and professional during a health check.
Dyffryn Tywi Equine Clinic
Carmarthen
Our Score (76/100)
Dyffryn Tywi Equine Clinic is an equine-focused veterinary service that, based on owner reports, is frequently used for urgent call-outs and end-of-life care. Reviews describe vets attending very quickly for sudden illness (one owner says a vet arrived within 30 minutes), providing clear updates “throughout the day and night” during critical cases, and handling euthanasia visits with time and space for owners to say goodbye. Several owners also mention practical aftercare being organised (for example, arranging removal of a horse’s body) and thoughtful touches such as plaiting and returning a section of tail and sending a condolence card. One review raises a serious concern about safety during handling (alleging a vet arrived with an undisciplined dog and that a foal was injured), which sits in contrast to many accounts praising professionalism and calm handling.
Dyffryn Tywi Equine Clinic is an equine-focused veterinary service that, based on owner reports, is frequently used for urgent call-outs and end-of-life care. Reviews describe vets attending very quickly for sudden illness (one owner says a vet arrived within 30 minutes), providing clear updates “throughout the day and night” during critical cases, and handling euthanasia visits with time and space for owners to say goodbye. Several owners also mention practical aftercare being organised (for example, arranging removal of a horse’s body) and thoughtful touches such as plaiting and returning a section of tail and sending a condolence card. One review raises a serious concern about safety during handling (alleging a vet arrived with an undisciplined dog and that a foal was injured), which sits in contrast to many accounts praising professionalism and calm handling.
Dyfed Farm Vets
St Clears
Our Score (75/100)
Dyfed Farm Vets presents itself on its website as a farm-only veterinary practice, with routine herd/flock work (dairy, beef/suckler, sheep, goats, camelids) and emergency procedures for farm animals, plus a well‑stocked pharmacy and facilities to examine/treat small ruminants. However, the latest written reviews available to us describe multiple small‑animal and wildlife cases (dogs needing urgent appointments and a dental extraction; a rescued bird being treated). In those reviews, owners repeatedly mention being seen urgently (including on a Sunday), staff contacting the patient’s usual vet to obtain history, and offering follow‑up calls after treatment.
Dyfed Farm Vets presents itself on its website as a farm-only veterinary practice, with routine herd/flock work (dairy, beef/suckler, sheep, goats, camelids) and emergency procedures for farm animals, plus a well‑stocked pharmacy and facilities to examine/treat small ruminants. However, the latest written reviews available to us describe multiple small‑animal and wildlife cases (dogs needing urgent appointments and a dental extraction; a rescued bird being treated). In those reviews, owners repeatedly mention being seen urgently (including on a Sunday), staff contacting the patient’s usual vet to obtain history, and offering follow‑up calls after treatment.
ProStock Vets Ltd
Carmarthen
Our Score (72/100)
ProStock Vets Ltd is an independently owned, dedicated farm animal practice established in 2011. The clinic website summary says it started with four vets and has grown to “over 30 vets” with multiple branches. Reviews available to us are mostly brief but include specific farm-animal use cases (for example, treatment of a “poorly lamb”) and repeated comments about professionalism—alongside a small number of accounts describing poor front-desk handling in a non-clinical situation (a training course booking).
ProStock Vets Ltd is an independently owned, dedicated farm animal practice established in 2011. The clinic website summary says it started with four vets and has grown to “over 30 vets” with multiple branches. Reviews available to us are mostly brief but include specific farm-animal use cases (for example, treatment of a “poorly lamb”) and repeated comments about professionalism—alongside a small number of accounts describing poor front-desk handling in a non-clinical situation (a training course booking).
ProStock Vets Ltd
Carmarthen
Our Score (72/100)
ProStock Vets Ltd is an independently owned, dedicated farm animal practice (established in 2011). Based on the clinic information and reviews, it appears set up primarily for livestock work, with emergency veterinary services listed in the clinic data. In written feedback, owners specifically mention a vet treating a poorly lamb (arriving early and being “very professional”), alongside general comments about staff being friendly and professional. Reviews also include mixed signals on the front-desk experience: one older review describes a course booking/communication failure and rude reception, while another reviewer (who didn’t use clinical services) reports the desk staff were helpful and took time to look up directions.
ProStock Vets Ltd is an independently owned, dedicated farm animal practice (established in 2011). Based on the clinic information and reviews, it appears set up primarily for livestock work, with emergency veterinary services listed in the clinic data. In written feedback, owners specifically mention a vet treating a poorly lamb (arriving early and being “very professional”), alongside general comments about staff being friendly and professional. Reviews also include mixed signals on the front-desk experience: one older review describes a course booking/communication failure and rude reception, while another reviewer (who didn’t use clinical services) reports the desk staff were helpful and took time to look up directions.
Market Hall Veterinary Group
St Clears
Our Score (71/100)
Market Hall Veterinary Group is a small‑animal practice established in the early 1980s, with RCVS Core Standards accreditation and on-site diagnostics (including an in‑house lab, X‑ray and ultrasound) plus dental facilities. The practice also states it is a veterinary nurse training facility and offers a range of routine and referral services (including soft-tissue surgery and specialist referral areas such as cardiology, dermatology, internal medicine and ophthalmology). Owner experiences in the latest reviews are mixed in a few decision-critical areas: several describe thoughtful end‑of‑life care (clear explanations and time given), while one owner reports being charged £180 for euthanasia lasting “less than 10 minutes” and says an itemised bill was not provided. Another reviewer reports delays and missed callbacks around sending referral paperwork/X‑rays for suspected cruciate ligament surgery.
Market Hall Veterinary Group is a small‑animal practice established in the early 1980s, with RCVS Core Standards accreditation and on-site diagnostics (including an in‑house lab, X‑ray and ultrasound) plus dental facilities. The practice also states it is a veterinary nurse training facility and offers a range of routine and referral services (including soft-tissue surgery and specialist referral areas such as cardiology, dermatology, internal medicine and ophthalmology). Owner experiences in the latest reviews are mixed in a few decision-critical areas: several describe thoughtful end‑of‑life care (clear explanations and time given), while one owner reports being charged £180 for euthanasia lasting “less than 10 minutes” and says an itemised bill was not provided. Another reviewer reports delays and missed callbacks around sending referral paperwork/X‑rays for suspected cruciate ligament surgery.
Our Score (61/100)
Carmarthen Veterinary Hospital / MiNightVet Carmarthen is presented online as part of Dyfed Farm Vets, described as a farm-only veterinary practice formed in July 2021 after a merger of farm departments—yet the latest reviews repeatedly describe emergency care for dogs, including treatment of a sudden seizure and other urgent cases. Based on the sources available, the clinic appears set up for urgent/emergency procedures alongside farm-animal veterinary work. Concrete details owners mention include: - Emergency treatment leading to recovery, including one case where a dog “made a speedy recovery” after emergency care. - A seizure emergency managed across night and day teams, with the dog described as “saved.” - Clear communication about risks versus costs in at least one appointment. - A mix of experiences: some praise “quick service,” while one reviewer alleges poor treatment causing irreversible harm and a focus on money.
Carmarthen Veterinary Hospital / MiNightVet Carmarthen is presented online as part of Dyfed Farm Vets, described as a farm-only veterinary practice formed in July 2021 after a merger of farm departments—yet the latest reviews repeatedly describe emergency care for dogs, including treatment of a sudden seizure and other urgent cases. Based on the sources available, the clinic appears set up for urgent/emergency procedures alongside farm-animal veterinary work. Concrete details owners mention include: - Emergency treatment leading to recovery, including one case where a dog “made a speedy recovery” after emergency care. - A seizure emergency managed across night and day teams, with the dog described as “saved.” - Clear communication about risks versus costs in at least one appointment. - A mix of experiences: some praise “quick service,” while one reviewer alleges poor treatment causing irreversible harm and a focus on money.