Haven Vets Ltd

Haven Vets Ltd in Llanelli says it offers emergency veterinary services and is a veterinary nurse training facility. Recent feedback is mostly very positive, with owners highlighting calm handling, clear advice, and compassionate care in both routine appointments and urgent cases. A smaller number of reviews raise concerns about fees, continuity between vets, and dissatisfaction with some outcomes.

Services

• •General consultations and treatment planning: routine visits for dogs and cats are described as efficient and reassuring, with staff taking time to explain options and advise owners.
• •Emergency veterinary care: the practice states that it offers emergency services, and one recent review describes a dog being fitted in for urgent surgery after appointments were rearranged.
• •Surgery: reviews mention perineal hernia removal in an emergency setting and a spay procedure.
• •Dental care, including rabbits: reviews refer to rabbit tooth treatment, including discussion around whether anaesthesia was needed.
• •Ongoing medical care: one recent reviewer specifically thanked the team for support with an elderly cat living with hyperthyroidism and early-stage kidney disease.
• •Training role: the practice says it is a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Alex was thanked for looking after an elderly cat with hyperthyroidism and early-stage kidney disease.
• •Ola was praised for being gentle and calming with two cats during treatment.
• •Maryann is described by reviewers as wonderful, caring, and gentle.
• •Reviewers also mention the wider team of receptionists, veterinary nurses, and vets positively, especially for compassion during an emergency case.

Reviews

Google rating: 4.7/5 from 420 reviews.

• •Recent feedback is largely positive, with many owners describing the team as friendly, professional, gentle, and reassuring.
• •Communication stands out as a recurring strength: reviewers often say staff take time to explain and advise, and that pets are handled in a calm way that reduces stress.
• •Specific recent examples include ongoing care for an elderly cat, gentle treatment for two cats, and emergency surgery for a dog with a perineal hernia, where the team was praised for making space quickly.
• •A smaller number of negative reviews focus on fees, not seeing the same vet each time, dissatisfaction with diagnosis or outcomes, and one complaint about the handling of a rabbit dental appointment.