Haven Vets Ltd

Haven Vets Ltd is a veterinary practice that states it offers emergency veterinary services and is a veterinary nurse training facility. Recent reviews include accounts of emergency surgery (a perineal hernia removal) where appointments were reportedly rearranged to fit the case in, and routine consults described as efficient with a clear treatment plan.

Feedback is mixed: several owners describe staff taking time to explain and advise, while a smaller number of reviews report problems around fees, continuity (not seeing the same vet), and dissatisfaction with outcomes (including “no proper diagnosis” after repeat visits).

Concrete specifics mentioned by reviewers include

• •Emergency surgery for a dog’s perineal hernia, with rescheduling to accommodate it.
• •Rabbit dental/tooth work discussed, including disagreement over whether anaesthesia was necessary.
• •A spay where one reviewer noted toenails weren’t cut while under anaesthetic.
• •Specific fee complaints including a £56 health check and £230 over 7 days (2 visits) without a diagnosis (as reported by one owner).

Services

Based on the provided clinic data and written reviews, Haven Vets Ltd is described as offering

• •Emergency veterinary services (stated by clinic data).
• •Surgery, including an example of perineal hernia removal in an emergency context (reviewed).
• •Dental/tooth care for rabbits (reviewed; includes discussion of whether to use anaesthesia).
• •Neutering/spay procedures (reviewed).
• •General consultations and treatment plans (reviewed).

Also stated in the clinic data

• •Veterinary nurse training facility.

Pricing

Explicit prices mentioned in reviews

• •£56 for a health check (one reviewer said the appointment time felt very short).
• •£230 spent over 7 days / 2 visits (one reviewer reported no proper diagnosis and said they were advised elsewhere to return for blood tests).

Reviews also describe disputes about consultation fees and being “pushed” toward anaesthesia, but without consistent, itemised prices.

People

Named in reviews

• •Maryann (role not specified): described by one reviewer as “wonderful,” “gentle,” and providing careful handling.

How staff are described (with examples from reviews)

• •Receptionists, veterinary nurses, and vets/surgeons were credited in one review with showing compassion during a dog’s emergency surgery and rearranging appointments to fit the procedure in.
• •Multiple reviewers mention staff explaining and advising during consults and helping owners feel reassured by a treatment plan.
• •Other reviewers report the opposite experience: perceived rudeness, feeling looked down on, and frustration at not seeing the same vet.

Reviews

4.7 stars from 416 reviews.

• •Emergency and surgical care: one recent review describes a dog receiving emergency surgery for a perineal hernia, with the team rescheduling appointments to accommodate it.
• •Communication and reassurance: several reviewers say staff take time to explain options and that treatment plans left them feeling reassured; one mentions their dog being “much better” soon after.
• •Cost and value disputes: a few reviews report high costs or unexpected fees (e.g., £56 health check, £230 across 2 visits) and dissatisfaction with what was achieved for the money.
• •Disagreements over recommended procedures: one rabbit owner reports feeling pressured toward anaesthesia for recurring tooth problems and describes an appointment where treatment wasn’t completed due to equipment being “broken” (as they report).
• •Consistency and facilities/standards concerns: one reviewer complains about not seeing the same vet, and another raises concerns about the external cleanliness and lack of water in the consult room (as reported).