Llanelli Vets4Pets Ltd

Llanelli Vets4Pets Ltd is a Vets for Pets practice in Llanelli with a modern, well-equipped setup for routine care, diagnostics, hospitalisation and surgery. Its website lists in-house lab testing, digital X-ray, ultrasound, an operating theatre, hospital ward and isolation facilities. Recent feedback continues to highlight kind handling of nervous pets, clear communication around surgery, and compassionate support in difficult situations, though some owners remain unhappy with pricing and one recent end-of-life experience was described very negatively.

Services

•Routine and preventive care: consultations, nurse clinics, nutritional advice, medication and prescriptions, microchipping, and health plans.
•Diagnostics and monitoring: in-house laboratory testing including haematology, biochemistry and electrolytes, plus blood pressure monitoring, digital X-ray and ultrasound.
•Surgery, dentistry and inpatient care: anaesthesia, soft tissue surgery, dentistry, an operating theatre, hospital ward, isolation unit, oxygen chamber, and in-house blood transfusions.
•Other practical services: pet travel paperwork including animal health certificates, home visits, and separate cat and dog waiting areas. The practice is also listed as a veterinary nurse training facility.
•Examples mentioned by owners: second-opinion appointments, support with pet insurance forms, lower-stress handling for nervous dogs including allocating female vets and nurses where possible, immediate post-op update calls, and last-minute booking by WhatsApp.

Out-of-hours emergency care is provided by Vets Now Swansea.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices, although some reviewers still describe the bills as expensive in practice. Examples mentioned by owners include a £49.50 consultation and a £140 visit for a consultation, antibiotic ear drops and an ear cleaner; another reviewer said their pet's treatment over a year had totalled more than £1,000. Pricing is one of the main recurring complaints in the reviews, alongside one comment about not receiving an itemised bill.

People

•Nicky Townsend (Owner & Veterinary Surgeon): praised for giving a second opinion and for compassionate end-of-life care.
•Rowena Ford (Veterinary Surgeon): named as the primary vet in a surgery case, with owners praising her explanations, planning for a nervous dog, and immediate post-op reassurance.
•Rebecca Gammon (Registered Veterinary Nurse): listed on the website as a clinical coach who trains future veterinary nurses, with an interest in cat behaviour and a Diploma in Feline Nursing.
•Diane (staff member; role not specified): thanked by name by an owner for helping after closing time.

Reviews

Llanelli Vets4Pets has a 4.7/5 Google rating from 298 reviews.

•Many recent reviews are very positive about the team’s manner, with owners describing vets as calm, caring and reassuring, and reception staff as friendly and helpful.
•Several owners mention thoughtful handling of anxious pets, including quieter appointment arrangements, female vets and nurses for a nervous dog, thorough explanations, and prompt follow-up after surgery.
•End-of-life care receives both strong praise and a notable criticism: one owner thanked Nicky for compassion, a second opinion, and sending paw and nose prints with a sympathy card, while another described a very distressing euthanasia visit and poor follow-through afterwards.
•Cost remains a repeated concern in written reviews, even alongside positive comments about the care itself.

Reviews for Llanelli Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 298 we track in total. Recent reviews may not be representative of overall sentiment.

gareth worgan

4 weeks ago

The vets here have been nothing but amazing with my 3 pugs, especially after my latest visit where my eldest pug started having a seizure in the room. The vet was extremely calm and acted fast to get him the meds he needed and kept us updated while he was out back. The receptionist’s are fantastic too and are always happy and friendly. I 100% recommend this practice.

Hannah Everest

1 month ago

Our family had a very upsetting experience when taking our dog to be euthanised. We were at the practice for over 1.5 hours and left alone for long periods while she was clearly anxious and panting in a very hot room. The vet also referred to her as “he”, which showed a lack of attention to her records. The most concerning part was during the procedure itself, the vet accidentally injected herself and had to leave the room. This left our family trying to restrain our already distressed dog ourselves while waiting for the vet to return. The whole situation felt chaotic and very poorly handled. When we later collected our dogs ashes, the paw and nose prints we were told would be included were missing, meaning we had to return again to collect them, and the paw print itself was very poor quality. For such an emotional moment, the overall experience felt like it lacked compassion and professionalism. As a family we are truly heartbroken and has caused us even more upset to an already upsetting experience

Anon

5 months ago

Although generally the care is satisfactory at the vets. The prices of vet bills now is getting out of hand. This year my pet has had a couple of issues and over all has cost probably more than £1000 in vets bills. If it wasn't for my insurance, which is also quite expensive, I would have struggle to have paid and what happens to my pet then? I really feel this is why more animals are being abandoned and less people are homing pets. My parents who always had dogs when I was a child, couldn’t quite believe the prices being charged now in comparison to what they used to be, even with normal inflation. Something certainly needs to be done about prices vets charge these days.

Leah Watkins

Thank you to Nicky and the team at Vets4Pets for their compassion and care. Nicky took the time to give us a second opinion for our beloved Bonnie and treated her with such kindness and respect. Unfortunately, we made the difficult decision to let Bonnie go, Nicky’s compassion made an incredibly hard time a little easier. A few days later we received Bonnie’s little nose and paw prints in the post along with a sympathy card, such a lovely touch, Thank you.

Trudy Rainton

6 months ago

We’d like to thank the staff who are always kind and helpful. Diane thanks for helping me out the other day even though you were closed and going home.

Susan Harris

8 months ago

I have three little dogs and I wouldn't take them anywhere else. The vets are very caring , reception staff very helpful.

Ariana Lopez

9 months ago

Lovely service. We booked an appointment at the last minute by WhatsApp and they were so helpful with us. They were also so nice with our dog Thor. It's very convenient to have your vet and pet shop all together,plus lots of parking.