Dyffryn Tywi Equine Clinic

- Much of the feedback centres on compassionate care at difficult moments, especially euthanasia support, gentle communication, and practical help with aftercare. - Fast response in emergencies stands out in several comments, including one account of immediate registration and a vet attending within 30 minutes. - Owners also remember communication and personal touches, including updates during serious cases, a condolence card after a loss, and a plaited tail keepsake.

Dyffryn Tywi Equine Clinic is an equine practice in Carmarthen, with owner feedback strongly centred on urgent call-outs, support for very sick horses, and compassionate end-of-life care. Reviews repeatedly mention calm communication, practical help after euthanasia, and thoughtful follow-up such as updates and condolence gestures. Its Google rating remains very strong overall, alongside a small number of serious negative complaints.

Services

•Emergency and urgent equine care: emergency veterinary attendance is a consistent theme, including one owner who said they were registered immediately and had a vet out within 30 minutes when their horse became suddenly very ill.
•Euthanasia and end-of-life support: owners describe gentle explanations when euthanasia was needed, time and space to say goodbye, and help arranging what happens afterwards, including body removal/collection. Reviews also mention personal touches such as a condolence card and a plaited section of tail kept as a memento.
•Inpatient and critical case care: the clinic has been praised for caring for seriously ill horses under ongoing supervision, with one owner highlighting updates throughout the day and night while their horse was in the clinic’s care.

Pricing

No published pricing information is currently available for this clinic.

People

•Phillipa (role not stated): praised for caring support during a euthanasia visit and for organising aftercare, including body removal.
•Phillis Hughes (identified as a vet): named in one recent critical review about a euthanasia decision.
•Brogan (vet): praised for quick attendance, calm and compassionate handling during an emergency, arranging collection afterwards, and making a tail-plait keepsake.
•Jed (student): mentioned alongside Brogan during an emergency euthanasia visit and described as compassionate and caring.
•Sarah (vet): remembered for being understanding, giving the family time alone before euthanasia, and offering emotional support.
•Lisa (role not stated): named by a long-term client in a broad recommendation of the team.

Reviews

Google rating: 4.7/5 from 58 reviews.

•Much of the feedback centres on compassionate care at difficult moments, especially euthanasia support, gentle communication, and practical help with aftercare.
•Fast response in emergencies stands out in several comments, including one account of immediate registration and a vet attending within 30 minutes.
•Owners also remember communication and personal touches, including updates during serious cases, a condolence card after a loss, and a plaited tail keepsake.
•There are isolated serious negative reviews, including complaints about a euthanasia consultation and a separate allegation about handling around a young horse, but these are outweighed by a larger number of strongly positive experiences.

Reviews for Dyffryn Tywi Equine Clinic

Note: Showing the 10 most recent Google reviews out of 58 we track in total. Recent reviews may not be representative of overall sentiment.

Ash

2 months ago

If you love your horse DO NOT USE THIS VETS!!!!!!! New years 2024/2025 i had to call them out for my horse because he had slipped and his hip had dislocated at the bottom of my field. I had the vet Phillis Hughes come out from here, she didnt even LOOK at my horse, just immediately got the item for euthanasia out of her car! No exam was performed on him! He was only 15 years old! I asked for an exam to be done, any amount of money was fine! She refused and said he was suffering and immediately needed euthanising! She would not allow me to speak because I was only 21 but looked a lot younger, she told me to get an adult to speak to even when I TOLD her I was 21!!!!! I was spoken down to and treated like a CHILD! I WILL be taking this further now that I have more evidence!

fay amelia may

6 months ago

We have dealt with the clinic for many years, but Tuesday it was time for my girl to go and philppa were absolutely brilliant caring for her and organised her body to get removed highly recommend her and the clinic thank you

alison mortimer

7 months ago

Brilliant vets 5⭐️

Robert Johnson

10 months ago

phil coates

11 months ago

I sadly lost my horse Max suddenly 3 weeks ago. Dyffryn Tawe vets registered me immediately and came out within 30 minutes on hearing how ill my horse had suddenly become. Brogan the vet and her student Jed were extremely compassionate and caring and broke the news to me gently that Max would have to be euthanised which I’d already guessed but hoped wasn’t the case. Brogan was calm and kind throughout and even cut a length from his tail and plaited it for me. She left me time and space to say goodbye to Max and arranged for him to be taken away. I don’t have enough praise for this veterinary practice and all the people in it who dealt with me on the day. A condolence card from them subsequently was a lovely touch. I whole heartedly recommend them. Thank you to all but Brogan especially - Jackie and Max.

Rhian Rees

1 year ago

Celia

2 years ago

Clearly a vet who takes an undisciplined collie with her to deal with a highly bred 2 year old is scarcely a sensible vet even though qualified. Apologies don't bring back a loved goal. The foal was terrified and chased and impaled on a fence. What a terrydesth. I feel for her owner

Sian Spencer

3 years ago

The best equine vets I have ever dealt with in the South Wales area. Have had to use them several times and on every occasion regardless of which vet has had to attend, they have always been compassionate and professional in every way. They have not only ensured that my horse is fine but myself as well. I could not put into words a recommendation that would be high enough. Thank you Dyffryn Tywi- Lisa,Phillipa,all the team and family, you are all simply put The Best