Bush House Veterinary Group

Bush House Veterinary Group is a veterinary practice with emergency care listed in the clinic data, and it’s also described as a Veterinary Nurse Training facility. Based on the latest reviews available, owners most often mention supportive handling during difficult situations (including end-of-life) and straightforward routine aftercare (for example, stitch removal). There is also a direct allegation from one reviewer of being “deliberate[ly] decept[ive] to make as much money as possible,” which conflicts with the many positive experiences reported.

Concrete specifics mentioned by owners include

• •A handwritten sympathy card after a pet’s death, and another owner mentioning receiving a condolence card.
• •Emergency attendance for a dog having seizures/fitting, with staff attempting life-saving care (including after CPR performed by the owner’s partner).
• •Post-procedure follow-up care such as stitches being removed at the clinic.
• •A named vet (“Jo”) described as knowledgeable and professional during a health check.

Services

• •Emergency care (listed in clinic data); one review describes taking in a dog as an emergency during seizures/fitting, with the team attempting to save the dog.
• •Routine checks/consultations: a puppy/young dog “health check” is specifically mentioned.
• •Minor post-op/aftercare: stitch removal is mentioned in a review.
• •Veterinary Nurse Training facility (listed in clinic data).

People

• •Jo (vet): mentioned as the vet during a health check; described by the owner as “lovely,” “professional,” and “knowledgeable.”
• •Reception team: described in one review as “polite and pleasant.”
• •Unidentified staff member: one owner thanks “the lovely young lady that was with me” when their pet died, suggesting support during euthanasia/end-of-life appointments.

Reviews

Google rating: 4.6 stars from 296 reviews. “”

• •Support around emergencies and end-of-life: owners describe staff trying to save a very unwell dog brought in as an emergency, and multiple mentions of condolence gestures (handwritten sympathy cards).
• •Everyday care experiences: examples include a health check and stitches being removed.
• •Conflicting views on costs/trust: one reviewer alleges “deliberate deception to make as much money as possible,” which contrasts with many other reviews praising the service and staff.