Vets4Pets Cross Hands

Services

• •Routine consultations and everyday care: Owners describe friendly, unhurried appointments where vets explain things clearly and offer practical advice. Recent feedback includes help with general concerns, scratching linked to fleas, and supportive handling of anxious pets.
• •Surgery and procedures: Feedback covers both standard procedures and more advanced treatment, including castration, multiple surgeries for a cat, and a leg amputation linked to rare cancer. Reviews also mention staff helping a nervous dog through a claw trim.
• •Medication, prescriptions, and follow-up: Owners mention same-day prescription or medication collection and treatment being explained clearly before it goes ahead. For more complex cases, reviewers describe regular updates by email, photos, and videos, and one owner noted the team called after a referral to a specialist hospital to check on their pet.
• •Emergency and training status: Clinic information lists emergency veterinary services (24/7 or extended hours) and identifies the practice as a Veterinary Nurse Training facility.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review feedback on cost is mixed: some owners describe prices as reasonable, while one negative review felt a £230 flea-treatment bill for two dogs was poor value.

People

Emma remains the main named vet in owner feedback and is especially praised for surgical care, clear explanations, and regular communication during difficult cases. Reviews also speak very positively about the wider team, including vets, nurses, reception staff, and support staff, describing them as friendly, compassionate, efficient, and understanding with both pets and owners.

Reviews

Google reviews: 4.6/5 from 153 reviews. Recent feedback is overwhelmingly positive, with repeated praise for the clinic’s kindness, communication, and clinical care.

• •Warm, compassionate team: Owners regularly describe the staff as friendly, kind, thoughtful, and reassuring, with several comments highlighting how well they handle anxious pets and worried owners.
• •Strong confidence in clinical care: Reviews praise the vets as skilled and knowledgeable, with standout comments about complex surgical treatment and pets receiving careful, attentive care.
• •Clear communication and follow-through: Several reviewers say the team explains treatment properly, does not rush appointments, and keeps owners updated. One owner also praised the clinic for checking in after their pet had been referred elsewhere.
• •Some price sensitivity: Most recent comments on value are positive or neutral, but there is an isolated complaint about the cost of flea treatment.