Featured Clinic Overview
## Summary Riverside Veterinary Care Ltd offers routine veterinary care alongside extended-hours emergency veterinary services, and it’s also listed as a veterinary nurse training facility. The website mentions new monthly “Care Packages” (health plans) starting at £11/month. Recent reviews focus heavily on emotionally difficult visits (including support around a dog’s death at home), with multiple owners describing staff taking time to read the situation and handle pets gently. There are also negatives raised about pricing for parasite treatments and about how a found, unchipped puppy situation was handled. ## Services - Emergency veterinary services (listed in clinic data as 24/7 or extended hours). - General vet consultations and advice (owners mention “thorough” approaches and advice given). - End-of-life support is referenced in reviews, including staff support when an owner brought in a dog that had passed at home. - Microchip scanning (staff checked a found puppy for a tag/chip, but it was not tagged). ## Pricing - Care Packages / health plans: from £11/month (website). - One reviewer reports the clinic charged almost 40% more for cat worming and tick spot-on compared with pet stores/online (review; no exact £ amount given). ## People - Louie: mentioned for being “compassionate and empathetic” during an “emotional and extremely sad visit.” - Connor: mentioned for being “wonderful” and compassionate when an owner called after their dog died at home, and again on arrival. ## Reviews 4.8 stars from 201 reviews. “Themes below are drawn from the latest written reviews available to us.” - Support during distressing situations: multiple owners describe staff compassion and sensitivity during bereavement-related visits and conversations. - Handling and comfort for pets: owners mention dogs being treated gently and made to feel comfortable, with a “thorough” approach. - Friendly, welcoming experience: switching to the practice is described positively, with staff putting both dog and owner at ease. - Pricing concern raised: one review criticises the cost of cat worming and tick spot-on as significantly higher than elsewhere. - Disputed handling of a found puppy: one reviewer reports being told an unchipped puppy brought in would become their responsibility and that leaving it would count as abandonment; they describe the interaction as upsetting.
Showing 1-10 of 37 clinics
Sanders Veterinary Surgery offers routine and surgical care for cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters), with on-site diagnostics such as digital X‑ray, ultrasound/echocardiography and an in‑house lab listed on its website. It also promotes a Pet Health Club®/Pet Health Club® Plus membership scheme, which includes “unlimited consultations” as a plan feature, plus 24/7 access to an online vet (while specialist/referral/out‑of‑hours consultations are noted as excluded from the plan). From the latest reviews available to us, owners repeatedly mention: - A calm, clean practice environment and a welcoming reception team. - Clear explanations “without medical jargon,” including for anxious pets (e.g., letting a nervous cat explore the room first). - Hands-on peri‑operative care, with one owner describing strong pre‑ and post‑op support around kitten spays. - Support in difficult situations, including a respectful euthanasia experience described during COVID.
Sanders Veterinary Surgery offers routine and surgical care for cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters), with on-site diagnostics such as digital X‑ray, ultrasound/echocardiography and an in‑house lab listed on its website. It also promotes a Pet Health Club®/Pet Health Club® Plus membership scheme, which includes “unlimited consultations” as a plan feature, plus 24/7 access to an online vet (while specialist/referral/out‑of‑hours consultations are noted as excluded from the plan). From the latest reviews available to us, owners repeatedly mention: - A calm, clean practice environment and a welcoming reception team. - Clear explanations “without medical jargon,” including for anxious pets (e.g., letting a nervous cat explore the room first). - Hands-on peri‑operative care, with one owner describing strong pre‑ and post‑op support around kitten spays. - Support in difficult situations, including a respectful euthanasia experience described during COVID.
The Carisbrooke Vets has been providing veterinary care since the 1960s and, based on its website, covers small animals, exotics and farm work, with 24/7 in-house emergency and out-of-hours provision. Recent reviews most often describe quick access for urgent problems (being “seen immediately” or “straight away”), clear explanations during consultations, and practical follow-up information after treatment. Owners also mention some on-site workflow choices that affect visits, such as keeping cats and dogs separated in the waiting area (though one reviewer notes this isn’t always followed by other owners) and the use of text notifications.
The Carisbrooke Vets has been providing veterinary care since the 1960s and, based on its website, covers small animals, exotics and farm work, with 24/7 in-house emergency and out-of-hours provision. Recent reviews most often describe quick access for urgent problems (being “seen immediately” or “straight away”), clear explanations during consultations, and practical follow-up information after treatment. Owners also mention some on-site workflow choices that affect visits, such as keeping cats and dogs separated in the waiting area (though one reviewer notes this isn’t always followed by other owners) and the use of text notifications.
Bridge Veterinary Centre
Blackwood
Our Score (87/100)
Bridge Veterinary Centre is a long-established practice (the website states it has provided care for over 20 years) and is listed as a veterinary nurse training facility. The clinic promotes a Pet Health Club® Plus plan that includes consultations (as stated on the website). From the latest reviews available to us, owners most often describe: - Clear discussion of treatment choices, with staff explaining options and answering questions. - Support around end-of-life care, including multiple reviews describing calm guidance and compassion when saying goodbye to a pet. - Routine preventive care such as vaccinations, with one owner noting the vet adjusted their approach for a dog anxious about injections. A minority of reviews raise serious concerns, including one detailed complaint about clinical explanations/treatment advice for a cat’s skin infection, and another alleging errors with nail trimming and medication dosage, plus a lack of empathy at a pet’s passing.
Bridge Veterinary Centre is a long-established practice (the website states it has provided care for over 20 years) and is listed as a veterinary nurse training facility. The clinic promotes a Pet Health Club® Plus plan that includes consultations (as stated on the website). From the latest reviews available to us, owners most often describe: - Clear discussion of treatment choices, with staff explaining options and answering questions. - Support around end-of-life care, including multiple reviews describing calm guidance and compassion when saying goodbye to a pet. - Routine preventive care such as vaccinations, with one owner noting the vet adjusted their approach for a dog anxious about injections. A minority of reviews raise serious concerns, including one detailed complaint about clinical explanations/treatment advice for a cat’s skin infection, and another alleging errors with nail trimming and medication dosage, plus a lack of empathy at a pet’s passing.
Marlow Vets
Chepstow
Our Score (86/100)
Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying £200 for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money.
Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying £200 for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money.
Nova Veterinary Centre describes itself as a brand-new independent practice, with facilities geared towards both routine appointments and more involved work (in-house lab/diagnostics, digital imaging, surgical suite, and separate dog/cat/isolation wards). Owners’ reviews repeatedly mention being seen at short notice for urgent problems, and getting clear explanations before and after procedures without feeling rushed. Concrete examples include an emergency visit for a dog that ate toxic sultanas (they induced vomiting to bring up the sultanas and plastic wrapping), and a case where the team came out for a home visit due to a dog’s condition and helped the owner with an insurance claim.
Nova Veterinary Centre describes itself as a brand-new independent practice, with facilities geared towards both routine appointments and more involved work (in-house lab/diagnostics, digital imaging, surgical suite, and separate dog/cat/isolation wards). Owners’ reviews repeatedly mention being seen at short notice for urgent problems, and getting clear explanations before and after procedures without feeling rushed. Concrete examples include an emergency visit for a dog that ate toxic sultanas (they induced vomiting to bring up the sultanas and plastic wrapping), and a case where the team came out for a home visit due to a dog’s condition and helped the owner with an insurance claim.
Bishop Hendry & Edwards
Newport
Our Score (85/100)
Bishop Hendry & Edwards offers general pet care with on-site diagnostics and surgery, and the clinic is set up for a wide mix of species (including cats, dogs, rabbits, small furries, birds and reptiles). The website highlights practical facilities such as digital X‑ray, ultrasound and in‑house blood testing, plus a dedicated cat waiting area; reviews also mention clean, “fit for purpose” surroundings and a calm, reassuring reception on arrival. Owners most often describe clear explanations (diagnosis discussed “in a very clear manner” and treatment options talked through) and supportive handling of stressful situations—from seeing a cat at short notice when another practice was fully booked, to compassionate care after a pet’s passing. A minority note potential trade-offs: one reviewer mentions lots of staff changes over the years and that it can sometimes be difficult to get an appointment with a vet, though they specifically praise the veterinary nurses.
Bishop Hendry & Edwards offers general pet care with on-site diagnostics and surgery, and the clinic is set up for a wide mix of species (including cats, dogs, rabbits, small furries, birds and reptiles). The website highlights practical facilities such as digital X‑ray, ultrasound and in‑house blood testing, plus a dedicated cat waiting area; reviews also mention clean, “fit for purpose” surroundings and a calm, reassuring reception on arrival. Owners most often describe clear explanations (diagnosis discussed “in a very clear manner” and treatment options talked through) and supportive handling of stressful situations—from seeing a cat at short notice when another practice was fully booked, to compassionate care after a pet’s passing. A minority note potential trade-offs: one reviewer mentions lots of staff changes over the years and that it can sometimes be difficult to get an appointment with a vet, though they specifically praise the veterinary nurses.
Tern Veterinary Group
Newport
Our Score (85/100)
Tern Veterinary Group is set up for both routine care and in-house diagnostics/surgery, with facilities listed on its website including operating theatres, radiography, ultrasound, endoscopy, an in-house laboratory, and hospitalisation with separate dog/cat wards plus an isolation ward. It also states it’s a veterinary nurse training facility. From the latest reviews available, owners most often describe: pets having operations (including cruciate ligament surgery and cat spays), same-day handling of urgent problems (a broken nail removed after a morning call), and a style of care that includes explaining diagnoses/options and not pushing extra services. One owner also mentions receiving an emailed photo after their cat’s spay.
Tern Veterinary Group is set up for both routine care and in-house diagnostics/surgery, with facilities listed on its website including operating theatres, radiography, ultrasound, endoscopy, an in-house laboratory, and hospitalisation with separate dog/cat wards plus an isolation ward. It also states it’s a veterinary nurse training facility. From the latest reviews available, owners most often describe: pets having operations (including cruciate ligament surgery and cat spays), same-day handling of urgent problems (a broken nail removed after a morning call), and a style of care that includes explaining diagnoses/options and not pushing extra services. One owner also mentions receiving an emailed photo after their cat’s spay.
Vets Now Newport Pet Emergency Service is part of Vets Now (a corporate out‑of‑hours emergency provider) and is an RCVS accredited Small Animal Emergency Service Clinic. The clinic is set up for urgent and critical cases in dogs, cats and other small animals, with on‑site facilities such as X‑ray, ultrasound, an in‑house laboratory, operating theatre, hospital ward and isolation unit. In recent reviews, owners most often describe rapid triage and pain relief on arrival, clear explanations of risks/options, and updates during the night while a pet is being treated; a smaller number report serious issues around delays, costs, and follow‑through on tests/insurance admin.
Vets Now Newport Pet Emergency Service is part of Vets Now (a corporate out‑of‑hours emergency provider) and is an RCVS accredited Small Animal Emergency Service Clinic. The clinic is set up for urgent and critical cases in dogs, cats and other small animals, with on‑site facilities such as X‑ray, ultrasound, an in‑house laboratory, operating theatre, hospital ward and isolation unit. In recent reviews, owners most often describe rapid triage and pain relief on arrival, clear explanations of risks/options, and updates during the night while a pet is being treated; a smaller number report serious issues around delays, costs, and follow‑through on tests/insurance admin.
Blackwood Vets4Pets Ltd
Blackwood
Our Score (83/100)
Blackwood Vets4Pets Ltd is a Vets4Pets-branded practice described on its website as locally owned, with a modern, well‑equipped setup (including in‑house lab, digital X‑ray, ultrasound and endoscopy). The website lists a wide range of surgical and medical services (including orthopaedics such as cruciate surgery and fracture repair), and reviews frequently mention clear explanations of options and supportive handling around procedures and end‑of‑life care. Owners also mention being set up on a payment plan, and one review describes staff taking steps to help an owner access medical care for themselves.
Blackwood Vets4Pets Ltd is a Vets4Pets-branded practice described on its website as locally owned, with a modern, well‑equipped setup (including in‑house lab, digital X‑ray, ultrasound and endoscopy). The website lists a wide range of surgical and medical services (including orthopaedics such as cruciate surgery and fracture repair), and reviews frequently mention clear explanations of options and supportive handling around procedures and end‑of‑life care. Owners also mention being set up on a payment plan, and one review describes staff taking steps to help an owner access medical care for themselves.