Archway Veterinary Centre – Vets in Chepstow
Clinic Overview
- General veterinary care for dogs, cats and other pets, including vaccinations, repeat prescriptions, and neutering - Dentistry, general anaesthesia, and other routine clinical care - Exotics - Home visits - Hydrotherapy and physiotherapy - Pet travel and imported animals
Archway Veterinary Centre in Chepstow describes itself as employee-owned, RCVS accredited, and a veterinary nurse training facility. The clinic says it offers a 24-hour emergency service, with out-of-hours calls automatically redirected to Vets Now. Recent feedback most often highlights calm communication, supportive care in difficult moments, and good experiences with both routine and surgical treatment.
Services
Archway Veterinary Centre lists the following services on its website
- •General veterinary care for dogs, cats and other pets, including vaccinations, repeat prescriptions, and neutering
- •Dentistry, general anaesthesia, and other routine clinical care
- •Exotics
- •Home visits
- •Hydrotherapy and physiotherapy
- •Pet travel and imported animals
Emergency arrangements listed by the clinic
- •24-hour emergency service
- •Out-of-hours calls automatically redirected to Vets Now
Examples mentioned in recent reviews include
- •Puppy immunisations
- •Neutering surgery
- •Tail amputation, with good recovery reported
- •Urgent illness assessment and treatment planning
- •Euthanasia and aftercare, including collection of ashes
Pricing
Available published prices indicate the clinic sits around average relative to similar practices.
People
- •El (vet) is named repeatedly in reviews and is praised for taking concerns seriously, explaining options clearly, and agreeing treatment plans with owners rather than rushing decisions.
- •Nursing staff are mentioned warmly, especially during euthanasia appointments, where owners describe them as kind, caring and supportive.
- •Reception staff receive both praise and criticism in recent reviews: several owners describe them as helpful and kind, while others report poor front-desk or administrative follow-up.
Reviews
Google rating: 4.7 stars from 173 reviews.
- •Recent reviews are mostly very positive about the clinical team, with owners describing the practice as friendly, organised and caring.
- •End-of-life support stands out strongly, with multiple owners praising the compassion shown by El, the nurses and reception team during euthanasia visits and ashes collection.
- •Communication during treatment is another recurring strength, especially when owners felt listened to and were talked through options clearly.
- •A smaller number of recent reviews report administrative and reception issues, including being ignored at the desk, delays with insurance paperwork, and one serious complaint about how a breed-related case was handled.
