Archway Veterinary Centre – Vets in Chepstow
Clinic Overview
Archway Veterinary Centre describes itself as employee-owned and RCVS accredited, and it also states it is a veterinary nurse training facility. The website says it offers a 24-hour emergency service, with out-of-hours calls automatically redirected to Vets Now.
From the latest reviews available to us, owners most often describe
- •Clear, collaborative decision-making in scary situations (one owner says vet El set out options with pros/cons and agreed a treatment plan together).
- •Support through difficult end-of-life visits, including kindness during euthanasia and when collecting ashes.
- •Surgical care mentioned by name, including a dog’s tail amputation with a good recovery reported.
Services
Services listed on the clinic website include
- •Dentistry
- •Exotics
- •General anaesthesia
- •Home visits
- •Hydrotherapy
- •Physiotherapy
- •Neutering
- •Vaccinations
- •Repeat prescriptions
- •Pet travel & imported animals
Emergency care (as stated on the website)
- •24-hour emergency service
- •Out of hours: calls are automatically redirected to Vets Now
Examples of care mentioned in reviews
- •Puppy immunisations
- •Neutering surgery
- •Tail amputation
- •Euthanasia and aftercare (ashes collection mentioned)
People
- •El (vet) is named in multiple reviews. Owners describe her as
- •Taking concerns seriously and explaining options with pros/cons before agreeing a plan together.
- •Supporting owners through both urgent illness and end-of-life decisions.
- •Nursing team: mentioned for being present and supportive during euthanasia appointments.
- •Reception team: most recent reviews include both praise (kind/helpful when collecting ashes; kind and helpful during an unwell-dog visit) and a sharply negative report (one reviewer says they were ignored for 10–15 minutes while staff continued admin work).
Reviews
Google rating: 4.7 stars from 169 reviews. “”
- •End-of-life support is a recurring theme, with owners describing staff being kind during euthanasia and thoughtful when handling ashes collection.
- •Communication and shared decision-making: one owner highlights being given clear choices and time to talk through a plan during an illness visit.
- •Procedures and outcomes mentioned: tail amputation (recovery reported as going well), plus puppy vaccinations and neutering.
- •Reception experience is mixed: several reviews praise receptionists as kind/helpful, while one review describes being ignored at the desk and leaving without being served.
Special Services
Animals Treated at Archway Veterinary Centre
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Archway Veterinary Centre
Opening Hours
Hours
Reviews for Archway Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 169 we track in total. Recent reviews may not be representative of overall sentiment.
Dave Taylor
in the last week
jasmine cowan
a month ago
rosie garnett
a month ago
I don't know where to start, the gratitude I have towards Archway veterinary centre for El veterinary and the loveliest Nurse staff. I recently sadly visited (21.11.25) with my very old lady Mini the bulldog she sadly had to be put to sleep. Both El and the loveliest nurse staff were so incredibly kind, caring and showed great care towards my beautiful old lady, towards my sister and myself. You ladies are absolutely fabulous, you made the worst day of my life so much more bearable. Thank you for the kindness, the hugs and the genuine care we experienced. I would also like to say thank you to the lovely receptionists today (02.12.25) when I collected my beautiful old ladys ashes for being so lovely and kind. All of you ladies, seriously are incredible and I thank you from the bottom of my heart. ❤️ Sorry to the loveliest nurse, I did call the surgery to ask for your name.
Steve Read
2 months ago
A very friendly, helpful and well organised practice.
Dougal Tyrie
2 months ago
Fabulous vets
Laura Dix
2 weeks ago
Brilliant. My 16.5 yeah old dog had her tail amputated here. Lovely caring vet. She's doing well. Thank you
Harry Anstey
3 months ago
Absolutely shocking reception staff. I was completely ignored for 10 to 15 minutes while waiting to make a purchase. One member of staff was assisting another customer, but the other- wearing glasses- continued with her administrative tasks and blatantly ignored both me and the constantly ringing phone. In the end, I simply left. Frankly, if this is the standard of service provided, I would seriously question the wisdom of entrusting them with your pet’s health.
amber guest
3 months ago
Recently took my unwell dog to Archway. It was really scary, but the treatment we received from vet El was brilliant, she was so knowledgeable and naturally caring that it made me feel as at ease as I could be. She totally heard my concerns and took them seriously. She laid out all of the options with pros and cons of each and we came up with a treatment plan together. Really cannot recommend her enough, she seemed like she had so much time for Ziggy even though she was incredibly busy. The receptionists and nurses were also really kind and helpful. Thanks Archway for making a scary horrible situation much more bearable. Ziggy is feeling much better now :)
jim Rump
6 months ago
We had an absolutely lovely vet look at our Frank very friendly and fantastic with Frank ........Archways absolutely 5 star !!!!!!!
Elesha Burgess
6 months ago
Our dog Rolo is signed up with Archway and honestly since his first puppy immunisations all the way to his neutering surgery every single member of staff from the receptionists, the veterinary nurses and the veterinary surgeons are so friendly and nothing is too much trouble Rolo also loves visiting! Highly recommend them and honestly would not use any other vets ❤️❤️
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