Marlow Vets

Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying £200 for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money.

Services

• •Care for dogs, cats and rabbits (species explicitly mentioned by the clinic).
• •Surgery and inpatient care: one owner describes “one operation” plus “a couple of stays in their cattery,” and being allowed to visit while their cat was hospitalised.
• •Medical investigations for unwell cats: a case involving a cat that stopped eating and became lethargic required multiple visits to identify the issue.
• •Lameness/injury assessment and recovery planning: a dog with an injured leg was examined thoroughly (joints, muscles and the whole leg) and given a clear medication and recovery plan over “several months.”
• •End-of-life care: one owner describes supportive, gentle care at the “end stage” of their pet’s life.
• •Travel documentation: an animal health certificate is specifically referenced in a review (including what information they needed from a Spanish vet).

Pricing

• •£200 for an animal health certificate (reviewed cost for travel documentation).

People

• •Glenn Marlow & Caroline Marlow: described on the clinic website as leading the practice.
• •Will (role not stated): repeatedly named in reviews, including involvement in a cat’s treatment and in end-of-life support described as “gentle and peaceful.”
• •Izzy (role not stated): named positively in a review alongside Will during a cat’s investigation, surgery and inpatient stays.

Reviews

4.6 stars from 396 reviews. The latest written reviews available to us include detailed accounts of surgery/inpatient care, injury work-ups, travel paperwork, and end-of-life support, alongside one complaint about perceived focus on money. “”

• •Complex cat cases and hospitalisation: multiple visits, an operation, and “a couple of stays” in the clinic cattery, with visiting rights mentioned.
• •Clear examinations and plans: thorough limb assessment (joints/muscles/whole leg) and a structured medication and recovery plan over months.
• •Time-sensitive help with travel paperwork: guidance on required information from an overseas vet and completion of an animal health certificate (£200 mentioned).
• •Compassion in difficult moments: specific praise for pre- and post-operative support and for calm, respectful end-of-life care.
• •Conflicting experiences on cost/empathy: one reviewer felt “customer service and empathy” had decreased while enthusiasm for “chasing the £££” increased.