Summerwood Veterinary Surgery – Vets in Caerphilly
Clinic Overview
Summerwood Veterinary Surgery is temporarily closed for refurbishment, with services continuing through other branches and partner practices. Out-of-hours care is stated to be provided by Vets Now (Newport). Based on reviews, the practice appears set up for routine care and plans (vaccinations, parasite prevention) as well as more involved cases (a broken leg is mentioned) and dentistry (including dental procedures/tooth extraction decisions discussed). Review details also point to a strong emphasis on explaining treatment and costs in advance, alongside mixed experiences around dental outcomes and end-of-life handling.
Services
- •Routine preventative care via a Pet Health Club Plus plan (includes vaccinations, flea and worming treatment, and “free vet consultation,” per one review).
- •Dentistry is referenced (a “simple dental” is mentioned; discussion around whether more teeth should have been removed).
- •Treatment of injuries is referenced (a dog with a broken leg).
- •Follow-up diagnostics/communication are mentioned in one review (waiting for test results and being kept updated).
- •Out-of-hours care is stated on the website to be provided at Vets Now (Newport).
- •Veterinary Nurse Training facility (from structured clinic data).
- •Temporary closure for refurbishment, with services continuing through nearby branches/partner practices (from website).
Pricing
- •Pet Health Club Plus: £31.99 (as written in a recent review), stated to cover
- •all vaccinations
- •flea and worming treatment
- •dew claw trimming
- •anal gland expression
- •“Free vet consultation”
- •“Many other benefits” (not specified)
- •“24 Hour contact with a vet” (as claimed in the review)
People
- •A “woman vet” is singled out in one end-of-life review as being “so kind” to the family during the dog’s visits (name not provided).
- •Across multiple reviews, owners describe vets explaining options and costs before treatment and making space for questions (e.g., “stopped for any questions,” “prices explained so there’s no shock at the end”).
- •Reception team experiences are conflicting: several reviews describe reception as friendly and welcoming, while one describes loud laughter and being asked for payment shortly after a pet was put to sleep.
Reviews
Google rating: 4.5 stars from 328 reviews.
- •Clear explanations and cost transparency: owners mention procedures and prices being explained up front, including being asked to agree before treatment, and being kept informed while awaiting test results.
- •Access and general service experience: one review says appointments are available when needed; others describe efficient service and friendly staff across reception, nurses, and vets.
- •More complex care mentioned: a broken leg case is described positively, with thanks to nurses, vets, and receptionists.
- •Significant negative reports alongside positives
- •One dental-related review describes a dog becoming unwell after a dental procedure, later diagnosed with an abscess at an emergency vet; the owner states the dog ended up blind in one eye and feels additional extractions should have been done initially.
- •One end-of-life review describes the reception area being noisy during euthanasia, loud laughter shortly after the pet passed, and being asked for payment while the family was still saying goodbye; the same reviewer separately thanks the vet for being kind.
Special Services
Animals Treated at Summerwood Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Summerwood Veterinary Surgery
Opening Hours
Hours
Reviews for Summerwood Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 328 we track in total. Recent reviews may not be representative of overall sentiment.
susan denison
in the last week
Shaun Jones
a week ago
Fantastic service
Sue Thomas
3 weeks ago
Amazing vets, everyone is so friendly. Vets give great advice. You can always get an appointment when you need one
Tanya
a month ago
My dog went in for simple dental produce she wasn't right from the minute I brought her home shivering uncontrollably crying took her back and was told no infection so stronger antibiotics the next day which was a friday her eye had doubled in size and she was lethargic I thought she was dying i saw the vet friday so this was now Saturday so rushed her to emergency vet where they confirmed she had abscess Monday she had to have another produce but my dog is now blind in the 1 eye. The frustrating thing about it is when the vet did produce she said I should have taken more teeth out but she was hoping the gum would grow over them they was the teeth that caused all the problems and unnecessary suffering for over a wk for my poor dog and ended up having them out anyway im devastated and this could have been avoided
WENDY MACKIE
a month ago
Very efficient , excellent assistance, we were very impressed with the friendly and welcoming staff I would recommend them to my friends and family. Thank you so much .
Amy
a week ago
At the beginning of October our beloved family dog got put to sleep and I must say whoever was working on the desk at the time had no respect, the reception area should be kept as quiet as possible for a dog that is passing away but it wasn’t. My sister had to ask the vet to step out the room and ask them in reception to be quiet, then about 5-10 minutes after he had passed and we was having our time with him, the workers on reception then was laughing loudly despite knowing we was saying our goodbyes. To make it even worse someone from reception then walked in and asked for payment! And the candle that is on reception that should be lit at the time of a dog passing was not lit and if it was broken I think having some back ups would be a great idea. Although they may have assisted to me and let me come collect some of our dogs fur that does not excuse any of the disrespect that was given off on the day of his passing. To the woman vet (unsure of your name sorry) that assisted to my mum, dad and dog throughout his visits thank you for being so kind.
Grace Fields
2 weeks ago
Absolutely amazing first experience at Summerwood Veterinary Surgery. I would totally recommend them,I joined their Pet HealthClub Plus,for £31:99 it covers all vaccinations,flea and worming treatment,dew claw trimming,anal glands expression.Free vet consultation.Many other benefits. 24 Hour contact with a vet. Absolute bargain . From the Receptionist,nurses,to the vet,everyone we met were absolutely fantastic. Thank you very much,we will be back.
Laura Sucharyna Thomas
2 months ago
My dog broke his leg a couple of months ago & the whole team from the very start have been amazing. A big thank you to the Nurses, Vets & Receptionists for their care. Wouldn't go anywhere else!
Claire England
4 months ago
Staff are friendly and from the time you enter the building you feel at ease. Procedures and prices are explained so there's no shock at the end of your visit.
Meg Bunney
2 years ago
First visit with poorly pup, they made him feel so calm and welcome. The vet was amazing she explained everything with such passion and stopped for any questions we had. We had to wait for test results but were comfortable and kept in the loop at all times. All prices were explained to us before we agreed to treatment and we just signed up for the PetPlan, great deal definitely worth it!
Nearby Vets
Explore more trusted veterinary clinics near Summerwood Veterinary Surgery
Live Well Vets Caerphilly
(5.1 miles)Unit 12, Afon Court, Bedwas, Caerphilly CF83 8XP, UK
Companion Care (Caerphilly) Ltd T/A Vets4Pets
(5.9 miles)B4600, Piccadilly Square, Caerphilly CF83 1PB, UK
Summer Court
(6.1 miles)106 St Cenydd Rd, Caerphilly CF83 2TE, UK
Caerphilly Veterinary Clinic
(6.2 miles)12 Market St, Caerphilly CF83 1NX, UK
