Live Well Vets Caerphilly

Services

• •Routine and preventive care: Consultations, health checks, vaccinations, booster jabs, flea treatment, worming, and kitten package options are all mentioned by owners. Reviews describe thorough check-overs during routine visits.
• •Medical workups and ongoing conditions: The clinic is reviewed positively for support with kidney problems, urinary blockages, bladder stones, allergies, infections, and other longer-running concerns, with vets taking time to explain next steps and treatment choices.
• •Surgery and procedural care: Neutering is specifically mentioned, along with bladder stone surgery. One owner described receiving regular text updates during a neutering day, followed by clear aftercare advice.
• •Dental and infection treatment: Treatment for a tooth abscess is noted, including a second course of antibiotics arranged quickly for collection after a phone call.
• •Support for nervous pets: Reviews mention staff helping anxious dogs get used to the clinic through pre-visit drop-ins, treats, and fuss before treatment appointments.
• •End-of-life care and aftercare: Multiple owners describe unhurried, compassionate support during euthanasia, with careful explanations and thoughtful memorial touches including cards, prints, keepsakes, and ashes presented with dignity.
• •Other practical care: Nail trimming is mentioned by an owner as a service needed for their pet.
• •Emergency guidance: Outside opening hours, clients are advised to call the usual clinic numbers for emergencies.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Reviews also regularly mention clear explanations around costs and options, with several owners describing the practice as fair, considerate of affordability, and not pushy about more expensive treatment routes.

People

• •Emile (vet): Frequently praised for listening carefully, explaining options in depth, and making owners feel unhurried. Reviews mention his work on bladder stone diagnosis, vaccinations, blood test follow-up, and broader treatment discussions.
• •Rhian: Singled out positively for care during ongoing treatment for two cats with urinary blockages.
• •Kat (receptionist): Praised for being knowledgeable about the kitten package and helping an owner feel it saved money overall.
• •Laura (receptionist): Mentioned for a warm welcome, recognising clients on arrival, and being approachable and helpful.
• •Wider team: Recent feedback continues to praise the reception staff, nurses, and vets for being kind, reassuring, and compassionate, especially during surgery days and difficult end-of-life visits.

Reviews

Google rating: 4.8/5 from 73 reviews.

• •Recent reviews consistently describe a friendly, caring team, with praise extending across reception, nursing, and vet staff.
• •Owners often mention clear explanations and good communication, especially when discussing treatment options, likely next steps, and costs.
• •There are repeated positive comments about compassionate end-of-life care, including unhurried appointments and thoughtful aftercare such as handwritten cards, prints, keepsakes, and carefully presented ashes.
• •Other recurring themes include prompt appointments, a calm atmosphere for pets, supportive handling of anxious animals, and good experiences with treatment for urinary issues, kidney concerns, neutering, vaccinations, and dental infections.