Live Well Vets Caerphilly

Promptly seen ,caring staff for Dexter and Winnie.

My first experience at this new vet in Bedwas was a very sad one. I had to say goodbye to my 15yr old soul cat. They were exceptionally kind, patient, caring, and took so much time with me. I was very emotional and everyone from the vet, nurses, and reception staff, were so sweet, and explained the whole process, taking me through a really difficult time, fully explaining the cost, and step by step what was going to happen. They treated my boy with such dignity. The aftercare and thoughtfulness was very touching too, when collecting my boy's ashes and finding the card, paw prints, flower seeds, all so beautifully packaged. I am very grateful to everyone at Bedwas, and will hopefully see you again soon - my 15yr old girl is thankfully very well but badly needs her nails trimmed. RIP Fidget ❤

Nice clinic, helpful staff

Visited for the 1st time yesterday evening with my old Cat that's having issues with his kidneys , all I can say is how professional, compassionate, informative and caring both Vet and reception staff were. After a very bad experience with my old small vet I find it hard to trust, as like most people they are not just our pets but our family. In a very challenging circumstance the vet talked me through all options worst case scenario to taking my boy home and be able to spend some more time with him. My boy is home and I am confident if the situation changes Live Well will be there to guide us. Another thing to point out they are far the best on costs I've seen, money isn't always everything when its comes to our fur babies but some people are not always in a position to pay over the odds, so we'll done guys for keeping it real and helping people afford the care their pets need. Thank you all 💙🩵 From the Jarmans

A lovely calm atmosphere for pets! Clean and friendly place. The staff are great, very informative and giving options for medication. Did not feel it was a money making vets. They care about your pet and your wallet 😉

I have registered all our pets with Live Well. Betty our pug has been treated for a tooth abscess, she needed a 2nd course of antibiotics a quick phone call and all done that day for collection. I took our kitten, Ned to be neutered in March. The best experience, they know we worry, I received a text regularily to let me know how the day was going. I couldn't fault the experience and aftercare advice. Same with flea treatment and worming wonderful, Kat the receptionist was great, so knowledgeable, I went with the kitten package and saved money in the long run, who doesn't want to save something? Now, we will be doing all over again very soon with Ron who I have just registered. In my opinion the best Vets in Caerphilly. They all care and not just for our precious pets they care how we feel too. One happy Ned and happy owners. Thank you Live Well.

I am leaving a review as I feel sometimes it is nice to say something positive about a business and not enough people do it. I have been attending Live Well Vets for quite a while now with my 5 dogs and have been very impressed. I have attended both practices. Staff have always been very friendly and caring. But I have to really give praise to Emile. I met him for the first time in April, where he diagnosed my little dog with bladder stones, he could actually feel them. He took his time to explain everything, wasn’t rushed and made me aware of what the next steps would be, which was surgery. When she went in, the vet that was doing the op (sorry I can’t remember her name, small with blonde hair), said how good Emile was to feel the stones, she said they were not easy to feel. She was also lovely and felt very confident in her ability to look after my little girl. The op went well and some very sizeable stones were removed, and she has recovered well. Fast forward to today and I took 3 of my dogs in for their vaccinations and once again it was Emile. He was very thorough checking them over, discussing one of their recent blood tests and some concerns I had. Once again I didn’t feel rushed and felt very at ease with him. He is very caring and explains everything in depth. He is definitely an asset to you at Live Well, along with your other staff too. Well done Live Well 👍🏼

What a wonderful Practice this is, staff are amazing and caring. My George is very anxious going to the vets, I explained this to the receptionist when registering him and she invited us down for him to get used to it before needing any treatment. He was spoiled with loads of fuss and treats. Visited again a couple of weeks later for his booster jabs and he happily went in without a care in the world. I’ve recommended to all my doggy friends.

I never knew that such kindness and empathy could exist in a veterinary practice but Live Well Vets Caerphilly definitely have these qualities and then some! We took my dog to Live Well as my dog has been suffering with allergies for far too long and wanted to get it under control and see what our options were going forward. We were seen my Emile who was just amazing from the start, properly listened to us and we felt listened to. Emile gave us options but with each option explained them fully but in a way that we could understand and choose the best one for our fur baby. What I loved most is that there was no pressure at all for us to choose one option over another. Emile was fab with my dog, Marlee, even though he could see she was a bit nervous being there. I have to also mention Laura the receptionist as she was so kind and approachable and made a big fuss of Marlee as soon as we entered. She knew who we were as soon as we walked in and said our name before we said it - loved that! She also gave us advice and recommendations too. This vets is highly recommended. They are so friendly and approachable and there is a lovely atmosphere as soon as you walk through the door! Whatever animal you have, they will definitely be in a safe pair of hands. Caerphilly has needed this type of veterinary practice for a very long time - well done Live Well Caerphilly!