Live Well Vets Caerphilly

Live Well Vets Caerphilly is part of the Live Well Vets group, which operates two local clinics including this one. The practice covers routine care as well as medical and surgical workups, with reviews consistently highlighting clear explanations, prompt appointments, and a calm, supportive approach. Owners also frequently mention thoughtful communication around costs and options, plus compassionate end-of-life care and aftercare.

Services

• •Routine veterinary care: Consultations, health checks, vaccinations and booster jabs are all mentioned by owners, including thorough check-overs during routine visits.
• •Medical workups and ongoing conditions: Reviews describe help with kidney problems, urinary blockages, bladder stones, allergies, infections and other longer-running concerns, with vets talking through next steps and treatment options clearly.
• •Surgery and procedural care: Neutering is specifically mentioned, as is surgery for bladder stone removal. One owner also noted regular text updates during a pet’s neutering day and clear aftercare advice afterwards.
• •Dental and infection treatment: Treatment for a tooth abscess is described, including a second course of antibiotics arranged quickly for collection after a phone call.
• •Preventive treatments: Flea treatment and worming are mentioned, alongside kitten package options.
• •Support for nervous pets: Owners describe staff helping anxious dogs get used to the clinic with pre-visit drop-ins, treats and fuss before treatment appointments.
• •End-of-life care and aftercare: Multiple reviews describe unhurried, compassionate support during euthanasia, with careful explanations and thoughtful keepsakes returned with ashes.
• •Emergency guidance: Outside opening hours, clients are advised to call the usual clinic numbers for emergencies.
• •Nail trimming: Mentioned by one owner as a service needed for their pet.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. At the same time, several owners describe the team as open about costs, good at explaining options, and considerate about affordability rather than pushing the most expensive route.

People

• •Emile (vet): Repeatedly praised for listening carefully, explaining options in depth, and making owners feel unhurried. Reviews mention his work on allergy discussions, bladder stone diagnosis, vaccinations and follow-up conversations around blood tests.
• •Rhian: Singled out positively by one owner after ongoing care for two cats with urinary blockages.
• •Kat (receptionist): Mentioned for being knowledgeable about the kitten package and helping an owner feel it saved money overall.
• •Laura (receptionist): Praised for a warm welcome, recognising clients on arrival, and being approachable and helpful.
• •Unnamed wider team: Reviews regularly compliment the reception staff, nurses and other vets for being kind, reassuring and compassionate, especially during difficult visits and surgery days.

Reviews

Google rating: 4.8/5 from 57 reviews.

• •Owners often mention a kind, reassuring team, with praise extending across reception, nursing and vet staff rather than focusing on just one person.
• •A strong theme is clear communication: people describe options being explained properly, including likely next steps, worst-case scenarios and costs.
• •Several reviews highlight compassionate end-of-life care, with unhurried appointments and thoughtful aftercare such as handwritten cards, prints, keepsakes and careful presentation of ashes.
• •Other recurring positives include being seen promptly, regular updates during procedures, and staff helping nervous pets settle in before treatment.