Caerphilly Veterinary Clinic – Vets in Caerphilly
Clinic Overview
- Lucy (vet) — praised for gentle handling and helping owners feel their cats were in safe hands. - Sue and Tracy (reception) — mentioned for a warm welcome at the front desk.
Caerphilly Veterinary Clinic in Caerphilly has been operating since 1987 and is part of the VetPartners group. The clinic is a Gold Standard Cat Friendly Clinic and is also listed as a veterinary nurse training facility. Reviews regularly mention a modern, clean setting, clear consultations, and a separate cat waiting area, alongside an experienced, long-serving team.
Services
- •Routine pet care including vaccinations, annual boosters, check-ups, and consultations, with reviews describing thorough appointments where owners had time to raise concerns.
- •Preventive care and starter support through Puppy Packs, Kitten Packs, and the Pet Health Plan.
- •Consultations for skin-related problems, including cases where flea concerns and allergies were discussed.
- •Cat-friendly care and handling, supported by its Gold Standard Cat Friendly Clinic status and a separate cat waiting area noted by reviewers.
- •Ongoing care across different life stages, with reviews also highlighting supportive care for older pets.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Review comments on cost are mixed: one customer described the pricing as very reasonable, while another reported dissatisfaction after a £180 visit and felt cheaper medication options were not discussed.
People
The website highlights an experienced, long-serving team. Named team members mentioned by clients include
- •Lucy (vet) — praised for gentle handling and helping owners feel their cats were in safe hands.
- •Sue and Tracy (reception) — mentioned for a warm welcome at the front desk.
Reviews
Google rating: 4.7/5 from 155 reviews.
- •Recent reviewers often describe the clinic as clean, modern, and welcoming, with several also mentioning a relaxed atmosphere.
- •Staff manner and communication are a frequent positive theme, with comments about friendly, informative service and vets being thorough, clear, and efficient.
- •Several reviews mention pets being put at ease during visits, including annual vaccinations and check-ups, and one owner highlighted the separate cat waiting area as a helpful feature.
- •Feedback is mostly very positive, but there is also a notable negative review describing concerns about costs, communication during an exam, and discussion of cheaper medication options.
