Vets4Pets Caerphilly

Vets4Pets Caerphilly is part of the Vets4Pets group rather than an independent practice. It presents itself as a modern, well-equipped clinic with on-site diagnostics and surgical facilities, including digital x-ray, ultrasound, arthroscopy, endoscopy, an in-house lab and pharmacy, plus separate dog and cat wards and an isolation unit. Recent feedback is mixed but often highlights quick attention for urgent cases, clear explanations from the vet, and thorough follow-up after surgery.

Services

•Diagnostics and imaging: in-house laboratory testing, digital x-ray, ultrasound, and blood pressure monitoring.
•Surgery and procedures: soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, airway and ear surgery, anaesthesia, and operating theatre facilities. Recent reviews also mention oral surgery and good recovery after operations, with follow-up checks described as thorough.
•Advanced procedures: endoscopy and arthroscopy.
•Dentistry: dentistry and dental x-ray. Earlier feedback also mentioned a dental scale and polish with an update call during the stay.
•Preventive and routine care: microchipping, nurse clinics, weight clinics, nutritional advice, and prescriptions. Reviews also mention flea treatment, worming medication, and healthcare-plan related appointments.
•Travel and documents: animal health certificates and pet passport services are listed, and one recent reviewer mentions a travel document appointment.
•Species seen: small animals, reptiles, small mammals, and other exotic pets as listed by the practice.
•Facilities and access: separate dog and cat wards, an isolation unit, and an on-site pharmacy.
•Out-of-hours and visits: emergency care when closed is handled through VetsNow Newport, and home visits are listed.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices.

Recent feedback on cost is mixed. Some owners say treatment options and costs were explained clearly before surgery or ongoing care, but several recent complaints focus on pricing transparency, medication mark-ups, consultation charges linked to care plans, and the requirement for a vet appointment before some routine medicines are supplied.

People

•Maciej (vet): repeatedly praised in reviews for explaining treatment options clearly, carrying out surgery, being thorough at check-ups, and showing compassion during difficult cases. His name also appears as Maciek/Majiec in some reviews.
•Debbie (receptionist): mentioned warmly by name for kindness and helping when a cat was seen quickly as an emergency.
•Sarah (nurse, role inferred by a reviewer): previously mentioned for reassuring an owner about anaesthetic for a dental procedure and phoning with an update afterward.

Reviews

Google rating: 4.4/5 from 328 reviews.

•Positive reviews often centre on Maciej’s communication and clinical care, especially around surgery, oral surgery, recovery, and follow-up appointments.
•Owners also mention being seen quickly for emergencies and describe the team as caring and compassionate, including during end-of-life care.
•A run of recent negative reviews focuses on cost and admin concerns, including consultation charges, care-plan billing, medication pricing, and frustration over routine medicines not being dispensed without a recent vet check.
•Shorter recent comments still describe the practice as a very good vet with helpful staff, but the latest written feedback shows a more mixed experience than the overall star rating alone suggests.

Reviews for Vets4Pets Caerphilly

Note: Showing the 10 most recent Google reviews out of 328 we track in total. Recent reviews may not be representative of overall sentiment.

Tryfon

3 weeks ago

We have been with Vets for Pets for a good three years. Around six months ago, we had our dog spayed. At the time, we were told the total cost for the procedure would be £330. We attended the pre-operative check, went ahead with the surgery, and everything seemed fine. Later, we needed a travel document for our dog, which we paid £100 for—again, no issues at the time. However, today we took our dog in for another appointment and were informed that the pre-op check—despite being included in the spaying cost—had actually been counted as a separate vet consultation and deducted from our healthcare plan. This was never explained to us. On top of that, the travel document we paid for was also counted as another consultation under our plan. Again, this was never mentioned or discussed with us beforehand. I contacted other Vets for Pets practices in Newport, Kingswood, and Bristol, and they all confirmed that the pre-op check is included in the spaying price (which is the same £330). However, the Caerphilly branch appears to have its own pricing structure and policies, according to their reception team. This isn’t about the £60 consultation fee—it’s about the lack of transparency and what I consider to be very poor practice. The only thing they seem to care about is £££. P.S: Always ask for prescription and never accept medication from them. Paid 120£ for medication that on any other store was 17£

David Davies

1 month ago

Charged me £55 for eye drops that you can buy online for £12.99 absolute rip off and saying they are for dogs when you read the instructions and do your research they are clearly for humans.

Richard Jones

2 months ago

I wanted to share my recent experience so anyone considering using this practice or any other Vets4Pets location, can do so with dome awareness. I have recently changed Vets to another practice in Caerphilly and the customer service and interest in my dog's health is far superior than anything received here. My concerns had been ongoing for a while as appointments seemed to be quick and felt like being rushed out the door. My major concerns surrounds the care plans provided. I add a care plan for 7 years and never missed any payments. Only when leaving for another Vets was it pointed out that a vaccination had falled outside of the annual plan period. It was outside by 5 days and at no point did anyone point out it was outside of the period, even when I made the appointment well within the required date. When I then requested my dogs records be passed to another practice, all of a sudden I was met with an invoice. I then had to chase clarity over this over several months with no reply other than to say I still owed an outstanding invoice. The service has been very poor, and I will certainly never use this practice again, or any practice run by Vets4pets.

Robert Wesoły

Very good vet

Krzysztof Dalecki

Our cat was admitted for a oral surgery, vet Maciek took care of her, explained everything that was required and provided medication to support recovery, our cat was very well looked after by the staff during her stay. She recovered very quick. Highly recommend, Maciek is outstanding vet who cares for his patients.

rafał szulc

5 months ago

Really helpful staff.

Jason Cotterell

Just went to get my dog toothpaste, flea and worming tablets, ( which they text me every month for ) no toothpaste, had flea treatment off the shelf £25. No worming tablets because my dog hasn’t seen the vet in a year so another charge of £50plus ( I can’t afford this ) so no worming tablets.. for a company who supposedly love animals what a rip off. I’m cancelling her registration.so one less piece of gold jewellery for the woman I spoke too…

Judith Keene

6 months ago

The treatment over the last month of our family pet cat Daisy by vet Maciej has been 5 star. Nothing has been to much trouble and he has kept us informed of possible treatments and costs.The receptionist Debbie was also lovely and so kind to me when i was at the practice with Dausy being seen very quickly as an emergency.Although we very sadly lost Daisy to what was a thrombosis caused by the earlier trauma I cannot thank them enough. Maciej was so kind and thoughtful right up to the end. Caring and compassionate vet and staff for both pet owners and pets.

7 months ago