Specialist Vets in Caerphilly

## Summary Summerwood Veterinary Surgery is temporarily closed for refurbishment, with services continuing through other branches and partner practices. Out-of-hours care is stated to be provided by Vets Now (Newport). Based on reviews, the practice appears set up for routine care and plans (vaccinations, parasite prevention) as well as more involved cases (a broken leg is mentioned) and dentistry (including dental procedures/tooth extraction decisions discussed). Review details also point to a strong emphasis on explaining treatment and costs in advance, alongside mixed experiences around dental outcomes and end-of-life handling. ## Services - Routine preventative care via a Pet Health Club Plus plan (includes vaccinations, flea and worming treatment, and “free vet consultation,” per one review). - Dentistry is referenced (a “simple dental” is mentioned; discussion around whether more teeth should have been removed). - Treatment of injuries is referenced (a dog with a broken leg). - Follow-up diagnostics/communication are mentioned in one review (waiting for test results and being kept updated). - Out-of-hours care is stated on the website to be provided at Vets Now (Newport). - Veterinary Nurse Training facility (from structured clinic data). - Temporary closure for refurbishment, with services continuing through nearby branches/partner practices (from website). ## Pricing - Pet Health Club Plus: £31.99 (as written in a recent review), stated to cover: - all vaccinations - flea and worming treatment - dew claw trimming - anal gland expression - “Free vet consultation” - “Many other benefits” (not specified) - “24 Hour contact with a vet” (as claimed in the review) ## People - A “woman vet” is singled out in one end-of-life review as being “so kind” to the family during the dog’s visits (name not provided). - Across multiple reviews, owners describe vets explaining options and costs before treatment and making space for questions (e.g., “stopped for any questions,” “prices explained so there’s no shock at the end”). - Reception team experiences are conflicting: several reviews describe reception as friendly and welcoming, while one describes loud laughter and being asked for payment shortly after a pet was put to sleep. ## Reviews **Google rating: 4.5 stars from 328 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and cost transparency:** owners mention procedures and prices being explained up front, including being asked to agree before treatment, and being kept informed while awaiting test results. - **Access and general service experience:** one review says appointments are available when needed; others describe efficient service and friendly staff across reception, nurses, and vets. - **More complex care mentioned:** a broken leg case is described positively, with thanks to nurses, vets, and receptionists. - **Significant negative reports alongside positives:** - One dental-related review describes a dog becoming unwell after a dental procedure, later diagnosed with an abscess at an emergency vet; the owner states the dog ended up blind in one eye and feels additional extractions should have been done initially. - One end-of-life review describes the reception area being noisy during euthanasia, loud laughter shortly after the pet passed, and being asked for payment while the family was still saying goodbye; the same reviewer separately thanks the vet for being kind.

## Summary Caerphilly Veterinary Clinic has been operating since 1987, and the website highlights an experienced, long‑serving team. It is a **Cat Friendly Clinic (Gold Standard)** and is also listed as a **veterinary nurse training facility**. Recent reviews repeatedly mention a **modern, clean premises**, a **separate cat waiting area**, and **clear, thorough consultations** (including annual boosters and vaccinations). There is also a notable negative review describing a past experience involving **a £180 bill**, concerns about **communication during an exam**, and a feeling that cost-saving options (like buying medication online) weren’t discussed. ## Services Based on the website summary and recent reviews, the clinic is referenced as providing: - **Puppy Packs** - **Kitten Packs** - **Pet Health Plan** - **Vaccinations and routine check-ups** (yearly vaccinations and annual boosters are explicitly mentioned in reviews) - **Consultations for skin issues** (one review describes an initial flea assessment followed by discussion of allergies) - **Cat-friendly handling and environment** (Gold Standard Cat Friendly Clinic; reviews mention a dedicated cat waiting area) ## People Named staff mentioned in the latest reviews: - **Lucy (vet)** — described as treating cats “like they were her own,” with owners saying they felt their pets were in safe hands during annual boosters. - **Sue and Tracy (reception)** — specifically mentioned for a warm welcome on arrival. Other recurring (but unnamed) staff themes in reviews include vets being described as **thorough and clear** during appointments, and staff offering small practical touches like **providing towels to dry a wet dog** after arriving in the rain. ## Reviews **4.7 stars from 154 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clean, modern environment:** multiple reviewers mention the premises being modern, clean, and welcoming. - **Smooth visit flow and clear consultations:** examples include not waiting long to be seen, vets being “thorough, clear and efficient,” and owners being given time to raise concerns. - **Cat-focused setup:** one review highlights a **special cat waiting area** designed to help cats feel safer. - **Positive handling of pets:** pets described as relaxed during vaccinations/check-ups; one dog reportedly jumped onto the weighing scales expecting a treat. - **A significant negative account about costs and communication:** one reviewer describes an earlier visit leading to a **£180 bill** for fleas, later being told it was allergies, and a later appointment where the vet “stayed silent” during the exam; they also felt not being told about cheaper online medication options mattered when money was tight.