Dog & Cat Vets in Carmarthen

## Summary Seren Vets Carmarthen Ltd describes itself on its website as a **new, independent small-animal practice** working from **brand-new, purpose-built premises** designed with **environmental sustainability** in mind. Recent reviews repeatedly point to a **modern, clean clinic with short waits**, and several owners mention **separate waiting areas for dogs, cats and exotic animals**, which can matter for nervous pets. Based on the latest written reviews available, the practice appears particularly set up for **exotics** (rabbits, guinea pigs and a parrot are specifically mentioned), with detailed owner education (for example, hay-intake strategies for a rabbit and diet/vitamin guidance for a parrot). Owners also describe **injections for skin/allergy and respiratory issues**, **cat neutering**, and compassionate support during **euthanasia**, including staff **staying after closing time** in one case. ## Services - **Small-animal veterinary care** (as stated on the website). - **Exotics care (as per reviews):** - Rabbit consultation with discussion of ongoing illness and diet/hay intake strategies. - Guinea pig consultations described as thorough and informative. - Parrot treatment: removal of a **nasal stone**, plus diet/vitamin advice. - **Dermatology/allergy treatment (as per reviews):** flea allergy treated with **two injections**, with improvement noted a week later. - **Ear problem treatment (as per reviews):** described as “slowly healing” after a return visit. - **Neutering (as per reviews):** cat neutering, with the owner reporting a smooth procedure and quick return to normal behaviour. - **Respiratory/URI treatment (as per reviews):** “upper respiratory infection” treated with **two injections**. - **End-of-life care (as per reviews):** euthanasia described for a dog, with staff staying well past closing time. - **Veterinary Nurse Training facility** (from structured clinic data). - **Visiting clinic days (as per reviews):** one reviewer says they were able to see **Tom from Origin Vets** at Seren Vets during clinic days held there. ## People - **Dr Lance Jepson**: Mentioned for treating a Red-lored Amazon (parrot) by removing a nasal stone “quickly,” and for taking time to answer questions and give diet advice, including suggesting new foods/vitamins. - **Kevin**: Repeatedly mentioned for exotics (rabbit and guinea pigs). Owners describe clear explanations of what’s going on, checking understanding, and giving practical feeding/diet methods (specifically increasing hay intake). Handling is described as gentle/soft-spoken during examinations. - **Dr Ana Santos**: One owner says their dog stayed calm and did not bark, attributing this to her approach and ability to connect with the dog. - **Jo (and staff)**: Mentioned in connection with euthanasia support, with staff staying well after closing time. ## Reviews **Google rating: 4.9 stars from 118 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Exotics support is a recurring theme**, with rabbits, guinea pigs and a parrot specifically discussed; owners highlight thorough explanations and practical diet guidance. - **Calm, clean environment and smooth logistics**, including “nice and tidy,” “spotless,” “no long waitings,” and easy parking; one owner notes **separate waiting areas** for dogs, cats and exotic animals. - **Treatment outcomes mentioned** include improvement after injections for a flea allergy, ongoing improvement for ear issues, and a reported smooth cat neuter with a rapid return to normal behaviour. - **Compassion in difficult moments**, including euthanasia support where staff stayed beyond closing time.

## Summary Weighbridge Referral Service is a small-animal orthopaedic **referral** practice established in 1995 by Steve Butterworth. It’s set up for investigation and treatment of orthopaedic problems (rather than routine first-opinion care), with reviews repeatedly describing detailed discussions of **surgery options and likely outcomes**, plus guidance on **aftercare, medication, and insurance/payment processes**. Specific cases owners mention include **cruciate ligament surgery** (including surgery on both back knees) and operations for **luxating patellas**. ## Services - Small-animal **orthopaedic referral** investigations and treatment. - **Cruciate ligament surgery** (owners mention procedures on one or both back knees, with follow-up check-ups). - Surgery for **luxating patellas** (one dog described as having operations on both legs at different ages). - Discussion of **different surgical options and their success rates**, plus **medication and aftercare** planning (as described by owners). ## People - **Steve Butterworth** (named as founder; described in reviews as “Dr Butterworth”): owners highlight clear, detailed explanations of options (including success rates) and help navigating the process from treatment choices through aftercare. - **Nursing team/staff** (not individually named): mentioned for handling a reactive dog “sensitively and without judgement,” and for making nervous dogs comfortable enough that they were happy to return for check-ups. ## Reviews **4.8 stars from 38 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners describe successful orthopaedic outcomes, including long-term mobility after **luxating patella operations** and recovery after **cruciate ligament surgery** on one or both knees. - Repeated mention of **thorough explanations and sound advice**, helping owners understand their dog’s condition and what to do next. - Support with the practical side of referral treatment: **aftercare plans, medications, and insurance/payment processes** are specifically mentioned. - Several reviews note good handling of anxious/reactive dogs, with pets returning for check-ups without fear. - One review highlights clear communication around **COVID-safe procedures** and repeating explanations to ensure the owner understood.

## Summary Carmarthen Veterinary Hospital is a purpose-built RCVS-accredited veterinary hospital with an on-site dedicated night service (MiNightVet) providing 24-hour emergency care staffed by its own vets and nurses. The website also positions the hospital for referral work in ophthalmology, orthopaedic surgery and dermatology, including laparoscopic (“keyhole”) surgery and other soft-tissue/orthopaedic procedures. From the latest reviews available, owners most often describe urgent and emergency cases being handled quickly (including a dog with a “massive seizure”) and praise clear discussions about risks versus costs. However, there is also a sharply conflicting account alleging inadequate treatment leading to irreversible harm and a focus on money. ## Services Based on the clinic website summary, services and capabilities include: - **24-hour emergency care** on-site via **MiNightVet**, with dedicated night staff - **Consultations** and **six-month health checks** - **Vaccinations**, **microchipping**, and **parasite control** - **Neutering** and **surgery** - **Dentistry** - **Diagnostic tests & imaging**, plus **blood sampling** and **blood pressure checks** - **Nurse clinics** - **Dermatology referral service** - **Referral services:** ophthalmology, orthopaedic surgery, soft tissue surgery, and **laparoscopic (keyhole) surgery** - **Chemotherapy** - **End-of-life care** including **euthanasia** - **Grooming & nail clipping** and **anal sac expression** - **Home visits** Species listed on the website include dogs, cats, rabbits, ferrets, small rodents, small cage birds, and wild birds. ## People - **Amy (named in a review)**: one owner specifically credits Amy (and the wider team) with “clear communication about risks vs costs” during their dog’s treatment. - **Night care and day care teams**: mentioned in a seizure emergency case review, where the owner highlights both the night and day teams’ support during a traumatic situation. - **Admin team**: described in one review as “super helpful and supportive” during an emergency case. ## Reviews **Google rating: 4.2 stars from 5 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency/urgent care features heavily**, including care for a dog with a sudden severe seizure and another emergency case while the owner was travelling. - **Speed and responsiveness** are mentioned (“brilliant quick service”). - **Communication about decision-making** is highlighted in one account (“clear communication about risks vs costs”). - **A serious negative allegation conflicts with the positives**: one reviewer reports failure to treat properly causing irreversible damage, and claims the clinic “only cares about money.”

## Summary Towy Vets is a veterinary practice that offers emergency veterinary services (stated as 24/7 or extended hours) and is listed as a veterinary nurse training facility. Reviews describe the clinic handling both routine care and more complex cases, including **multiple surgeries** (two eye operations and an intestinal operation for one dog) and **microchip scanning** to confirm a pet’s identity. Owner experiences in the latest reviews are mixed: several long‑term clients describe consistent care over many years and name specific vets and nurses they trust, while a small number of reviewers describe serious dissatisfaction around **fees during repeated visits** and **how an emotionally difficult situation was handled**. Concrete specifics mentioned: - **Eye and intestinal surgery** reported with a good outcome for one dog (now “in full health”). - **Microchip checking** to confirm identity of a deceased cat (one reviewer reports an initial incorrect result before being told it was their cat). - **Repeat same‑day/next‑day rechecks** during an acute illness case (one reviewer reports being charged a recheck/consultation fee multiple times). ## Services Services and capabilities mentioned in the provided data and reviews include: - **Emergency veterinary services** (listed as 24/7 or extended hours). - **Surgery**, including: - **Eye operations** (two procedures mentioned for one dog). - **Intestinal operation** (one procedure mentioned for the same dog). - **Consultations** for both routine and more in‑depth appointments (described by clients who’ve used the practice for years). - **Microchip scanning/verification** (used to confirm a cat’s identity). - **Treatment for acute poisoning-like illness** is discussed in one review, including injections intended to stop vomiting (the reviewer disagreed with the approach). ## Pricing The latest reviews include these specific figures (reported by reviewers, not as a published price list): - One owner reports paying **“nearly 200 quid”** for an initial visit in an acute case, then being charged **£50** to be seen again on return, and describes total vet fees of **£1,950** over several days. - The same owner reports **£385** for cremation. ## People Named staff mentioned in reviews: - **Lee (vet)** and **Renee (vet)**: credited by one owner for managing multiple surgeries (two eye operations and an intestinal operation) and follow‑up consultations that led to the dog recovering to full health. - **Gemma (receptionist)**: described as welcoming and friendly during visits. - **Arianne, Melyssa, Rachel (vets/nurses)**: described as professional and thorough when examining pets. - **Helen**: thanked alongside “all the nurses and receptionists” for looking after a Labrador. One review also mentions receiving a **condolence card signed by staff** after a pet died, which the owner found meaningful; another review describes the opposite experience—feeling staff “lacked empathy” during a critical illness and after the pet died. ## Reviews **4.7 stars from 120 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Successful outcomes after complex treatment/surgery:** one owner reports two eye operations and an intestinal operation with their young dog now back in full health. - **Continuity over years:** multiple owners mention using the practice for **8–10 years** and returning for both routine and more involved care. - **Specific staff praised for how they handle appointments:** reception mentioned as welcoming; vets/nurses described as thorough during examinations. - **End-of-life support is described very differently across reviews:** one owner reports compassionate support and a condolence card, while another describes a distressing experience during microchip identification of a deceased cat (initially told it wasn’t their cat, then told it was). - **Fee and charging concerns in one acute case:** one reviewer alleges repeated charges for rechecks during a rapid decline and felt the focus was on payment rather than care; this conflicts with other reviews describing trust and good outcomes.