Featured Clinic Overview
## Summary Riverside Veterinary Care Ltd offers routine veterinary care alongside extended-hours emergency veterinary services, and it’s also listed as a veterinary nurse training facility. The website mentions new monthly “Care Packages” (health plans) starting at £11/month. Recent reviews focus heavily on emotionally difficult visits (including support around a dog’s death at home), with multiple owners describing staff taking time to read the situation and handle pets gently. There are also negatives raised about pricing for parasite treatments and about how a found, unchipped puppy situation was handled. ## Services - Emergency veterinary services (listed in clinic data as 24/7 or extended hours). - General vet consultations and advice (owners mention “thorough” approaches and advice given). - End-of-life support is referenced in reviews, including staff support when an owner brought in a dog that had passed at home. - Microchip scanning (staff checked a found puppy for a tag/chip, but it was not tagged). ## Pricing - Care Packages / health plans: from £11/month (website). - One reviewer reports the clinic charged almost 40% more for cat worming and tick spot-on compared with pet stores/online (review; no exact £ amount given). ## People - Louie: mentioned for being “compassionate and empathetic” during an “emotional and extremely sad visit.” - Connor: mentioned for being “wonderful” and compassionate when an owner called after their dog died at home, and again on arrival. ## Reviews 4.8 stars from 201 reviews. “Themes below are drawn from the latest written reviews available to us.” - Support during distressing situations: multiple owners describe staff compassion and sensitivity during bereavement-related visits and conversations. - Handling and comfort for pets: owners mention dogs being treated gently and made to feel comfortable, with a “thorough” approach. - Friendly, welcoming experience: switching to the practice is described positively, with staff putting both dog and owner at ease. - Pricing concern raised: one review criticises the cost of cat worming and tick spot-on as significantly higher than elsewhere. - Disputed handling of a found puppy: one reviewer reports being told an unchipped puppy brought in would become their responsibility and that leaving it would count as abandonment; they describe the interaction as upsetting.
Showing 1-10 of 14 clinics
Sanders Veterinary Surgery offers routine and surgical care for cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters), with on-site diagnostics such as digital X‑ray, ultrasound/echocardiography and an in‑house lab listed on its website. It also promotes a Pet Health Club®/Pet Health Club® Plus membership scheme, which includes “unlimited consultations” as a plan feature, plus 24/7 access to an online vet (while specialist/referral/out‑of‑hours consultations are noted as excluded from the plan). From the latest reviews available to us, owners repeatedly mention: - A calm, clean practice environment and a welcoming reception team. - Clear explanations “without medical jargon,” including for anxious pets (e.g., letting a nervous cat explore the room first). - Hands-on peri‑operative care, with one owner describing strong pre‑ and post‑op support around kitten spays. - Support in difficult situations, including a respectful euthanasia experience described during COVID.
Sanders Veterinary Surgery offers routine and surgical care for cats, dogs and several small pets (including rabbits, guinea pigs, ferrets and hamsters), with on-site diagnostics such as digital X‑ray, ultrasound/echocardiography and an in‑house lab listed on its website. It also promotes a Pet Health Club®/Pet Health Club® Plus membership scheme, which includes “unlimited consultations” as a plan feature, plus 24/7 access to an online vet (while specialist/referral/out‑of‑hours consultations are noted as excluded from the plan). From the latest reviews available to us, owners repeatedly mention: - A calm, clean practice environment and a welcoming reception team. - Clear explanations “without medical jargon,” including for anxious pets (e.g., letting a nervous cat explore the room first). - Hands-on peri‑operative care, with one owner describing strong pre‑ and post‑op support around kitten spays. - Support in difficult situations, including a respectful euthanasia experience described during COVID.
Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying £200 for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money.
Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying £200 for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money.
Bishop Hendry & Edwards
Newport
Our Score (85/100)
Bishop Hendry & Edwards offers general pet care with on-site diagnostics and surgery, and the clinic is set up for a wide mix of species (including cats, dogs, rabbits, small furries, birds and reptiles). The website highlights practical facilities such as digital X‑ray, ultrasound and in‑house blood testing, plus a dedicated cat waiting area; reviews also mention clean, “fit for purpose” surroundings and a calm, reassuring reception on arrival. Owners most often describe clear explanations (diagnosis discussed “in a very clear manner” and treatment options talked through) and supportive handling of stressful situations—from seeing a cat at short notice when another practice was fully booked, to compassionate care after a pet’s passing. A minority note potential trade-offs: one reviewer mentions lots of staff changes over the years and that it can sometimes be difficult to get an appointment with a vet, though they specifically praise the veterinary nurses.
Bishop Hendry & Edwards offers general pet care with on-site diagnostics and surgery, and the clinic is set up for a wide mix of species (including cats, dogs, rabbits, small furries, birds and reptiles). The website highlights practical facilities such as digital X‑ray, ultrasound and in‑house blood testing, plus a dedicated cat waiting area; reviews also mention clean, “fit for purpose” surroundings and a calm, reassuring reception on arrival. Owners most often describe clear explanations (diagnosis discussed “in a very clear manner” and treatment options talked through) and supportive handling of stressful situations—from seeing a cat at short notice when another practice was fully booked, to compassionate care after a pet’s passing. A minority note potential trade-offs: one reviewer mentions lots of staff changes over the years and that it can sometimes be difficult to get an appointment with a vet, though they specifically praise the veterinary nurses.
Riverside Veterinary Care Ltd
Ebbw Vale
Our Score (83/100)
Riverside Veterinary Care Ltd lists emergency veterinary services and is also a veterinary nurse training facility. The clinic promotes membership “care packages” health plans starting at £11/month (not insurance) to help spread routine costs and reduce unexpected bills. In recent reviews, owners most often describe support around end‑of‑life care, including staff helping make euthanasia “more bearable,” plus follow-up touches like sending home keepsakes and a sympathy card.
Riverside Veterinary Care Ltd lists emergency veterinary services and is also a veterinary nurse training facility. The clinic promotes membership “care packages” health plans starting at £11/month (not insurance) to help spread routine costs and reduce unexpected bills. In recent reviews, owners most often describe support around end‑of‑life care, including staff helping make euthanasia “more bearable,” plus follow-up touches like sending home keepsakes and a sympathy card.
Our Score (81/100)
Alphavet Veterinary Centre Limited treats cats, dogs and other small animals. Based on recent reviews, it’s set up for routine care (vaccinations/jabs and parasite treatments are specifically mentioned) as well as urgent same-day needs (an emergency Saturday appointment is described). The practice also appears to offer a “pet care plan” with “perks” that staff will actively remind clients to use. Reviews are mixed on front-desk/admin and value: some describe being seen quickly and having things explained clearly, while others report pricing/communication confusion, rushed consultations, and a lack of continuity with vets.
Alphavet Veterinary Centre Limited treats cats, dogs and other small animals. Based on recent reviews, it’s set up for routine care (vaccinations/jabs and parasite treatments are specifically mentioned) as well as urgent same-day needs (an emergency Saturday appointment is described). The practice also appears to offer a “pet care plan” with “perks” that staff will actively remind clients to use. Reviews are mixed on front-desk/admin and value: some describe being seen quickly and having things explained clearly, while others report pricing/communication confusion, rushed consultations, and a lack of continuity with vets.
Archway Veterinary Centre
Chepstow
Our Score (80/100)
Archway Veterinary Centre describes itself as employee-owned and RCVS accredited, and it also states it is a veterinary nurse training facility. The website says it offers a 24-hour emergency service, with out-of-hours calls automatically redirected to Vets Now. From the latest reviews available to us, owners most often describe: - Clear, collaborative decision-making in scary situations (one owner says vet El set out options with pros/cons and agreed a treatment plan together). - Support through difficult end-of-life visits, including kindness during euthanasia and when collecting ashes. - Surgical care mentioned by name, including a dog’s tail amputation with a good recovery reported.
Archway Veterinary Centre describes itself as employee-owned and RCVS accredited, and it also states it is a veterinary nurse training facility. The website says it offers a 24-hour emergency service, with out-of-hours calls automatically redirected to Vets Now. From the latest reviews available to us, owners most often describe: - Clear, collaborative decision-making in scary situations (one owner says vet El set out options with pros/cons and agreed a treatment plan together). - Support through difficult end-of-life visits, including kindness during euthanasia and when collecting ashes. - Surgical care mentioned by name, including a dog’s tail amputation with a good recovery reported.
Wight Vets Ltd is a veterinary practice offering care in-clinic and, based on its own site summary and multiple reviews, via home visits and online as well. It’s not stated whether it’s part of a corporate group. What the practice appears set up for (from reviews) includes: - Mobile/out-of-home care: several owners describe vets coming out quickly, including a case where a dog was assessed at home and then booked for surgery the next morning, returning home the same day. - Routine and ongoing medical care: owners mention annual check-ups and booster vaccinations, managing a recurring condition with examinations, medication and possible blood tests, and arranging worming tablets in advance by email. - Urgent help: one review describes staff stopping immediately to assess a seriously injured cat and giving pain relief. Feedback is mostly very positive about communication and gentleness with nervous animals, but one recent review describes a serious breakdown around rabies vaccination records/Animal Health Certificate paperwork, with the owner saying they weren’t warned in advance that one certificate would be refused.
Wight Vets Ltd is a veterinary practice offering care in-clinic and, based on its own site summary and multiple reviews, via home visits and online as well. It’s not stated whether it’s part of a corporate group. What the practice appears set up for (from reviews) includes: - Mobile/out-of-home care: several owners describe vets coming out quickly, including a case where a dog was assessed at home and then booked for surgery the next morning, returning home the same day. - Routine and ongoing medical care: owners mention annual check-ups and booster vaccinations, managing a recurring condition with examinations, medication and possible blood tests, and arranging worming tablets in advance by email. - Urgent help: one review describes staff stopping immediately to assess a seriously injured cat and giving pain relief. Feedback is mostly very positive about communication and gentleness with nervous animals, but one recent review describes a serious breakdown around rabies vaccination records/Animal Health Certificate paperwork, with the owner saying they weren’t warned in advance that one certificate would be refused.
Abbey Equine Clinic
Abergavenny
Our Score (73/100)
Abbey Equine Clinic is an equine-only practice (horses, ponies and donkeys) offering both clinic-based work and home visits, with stated 24-hour emergency cover available 365 days a year. From the website, it appears set up for diagnostics and referral-style investigations (ultrasound, radiography and endoscopy) alongside orthopaedics and surgery, with services also including stud medicine and gastroscopy. In recent reviews, owners describe thorough pre-purchase vetting with clear explanations, rapid attendance for urgent injuries (including sedating and treating an unhandled foal), and a practice willing to discuss payment plans when needed.
Abbey Equine Clinic is an equine-only practice (horses, ponies and donkeys) offering both clinic-based work and home visits, with stated 24-hour emergency cover available 365 days a year. From the website, it appears set up for diagnostics and referral-style investigations (ultrasound, radiography and endoscopy) alongside orthopaedics and surgery, with services also including stud medicine and gastroscopy. In recent reviews, owners describe thorough pre-purchase vetting with clear explanations, rapid attendance for urgent injuries (including sedating and treating an unhandled foal), and a practice willing to discuss payment plans when needed.
Abbey Veterinary Centre
Abergavenny
Our Score (72/100)
Abbey Veterinary Centre is a small-animal practice that says it has been caring for pets since the 1980s. It’s listed as a veterinary nurse training facility and as offering emergency veterinary services (described in the clinic data as 24/7 or extended hours, with no further detail provided). Recent reviews most often mention routine preventative care (first vaccinations, boosters and health checks), the practice fitting pets in at short notice, and supportive handling around end-of-life situations. Pricing feedback is mixed: one reviewer reports steep costs for vaccines (including a rabies jab), while another says pricing felt open and honest.
Abbey Veterinary Centre is a small-animal practice that says it has been caring for pets since the 1980s. It’s listed as a veterinary nurse training facility and as offering emergency veterinary services (described in the clinic data as 24/7 or extended hours, with no further detail provided). Recent reviews most often mention routine preventative care (first vaccinations, boosters and health checks), the practice fitting pets in at short notice, and supportive handling around end-of-life situations. Pricing feedback is mixed: one reviewer reports steep costs for vaccines (including a rabies jab), while another says pricing felt open and honest.