Dog & Cat Vets in Llanelli

## Summary Haven Vets Ltd is a veterinary practice that states it offers **emergency veterinary services** and is a **veterinary nurse training facility**. Recent reviews include accounts of **emergency surgery** (a perineal hernia removal) where appointments were reportedly rearranged to fit the case in, and routine consults described as **efficient with a clear treatment plan**. Feedback is mixed: several owners describe staff taking time to **explain and advise**, while a smaller number of reviews report problems around **fees, continuity (not seeing the same vet), and dissatisfaction with outcomes** (including “no proper diagnosis” after repeat visits). Concrete specifics mentioned by reviewers include: - **Emergency surgery for a dog’s perineal hernia**, with rescheduling to accommodate it. - **Rabbit dental/tooth work** discussed, including disagreement over whether **anaesthesia** was necessary. - A **spay** where one reviewer noted **toenails weren’t cut while under anaesthetic**. - Specific fee complaints including a **£56 health check** and **£230 over 7 days (2 visits)** without a diagnosis (as reported by one owner). ## Services Based on the provided clinic data and written reviews, Haven Vets Ltd is described as offering: - **Emergency veterinary services** (stated by clinic data). - **Surgery**, including an example of **perineal hernia removal** in an emergency context (reviewed). - **Dental/tooth care for rabbits** (reviewed; includes discussion of whether to use anaesthesia). - **Neutering/spay procedures** (reviewed). - **General consultations and treatment plans** (reviewed). Also stated in the clinic data: - **Veterinary nurse training facility**. ## Pricing Explicit prices mentioned in reviews: - **£56** for a **health check** (one reviewer said the appointment time felt very short). - **£230** spent over **7 days / 2 visits** (one reviewer reported no proper diagnosis and said they were advised elsewhere to return for blood tests). Reviews also describe disputes about **consultation fees** and being “pushed” toward **anaesthesia**, but without consistent, itemised prices. ## People Named in reviews: - **Maryann** (role not specified): described by one reviewer as “wonderful,” “gentle,” and providing careful handling. How staff are described (with examples from reviews): - **Receptionists, veterinary nurses, and vets/surgeons** were credited in one review with showing compassion during a dog’s emergency surgery and **rearranging appointments** to fit the procedure in. - Multiple reviewers mention staff **explaining and advising** during consults and helping owners feel **reassured by a treatment plan**. - Other reviewers report the opposite experience: perceived **rudeness**, feeling **looked down on**, and frustration at **not seeing the same vet**. ## Reviews **4.7 stars from 416 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency and surgical care:** one recent review describes a dog receiving **emergency surgery for a perineal hernia**, with the team rescheduling appointments to accommodate it. - **Communication and reassurance:** several reviewers say staff **take time to explain options** and that treatment plans left them feeling reassured; one mentions their dog being “much better” soon after. - **Cost and value disputes:** a few reviews report high costs or unexpected fees (e.g., **£56 health check**, **£230 across 2 visits**) and dissatisfaction with what was achieved for the money. - **Disagreements over recommended procedures:** one rabbit owner reports feeling pressured toward **anaesthesia** for recurring tooth problems and describes an appointment where treatment wasn’t completed due to equipment being “broken” (as they report). - **Consistency and facilities/standards concerns:** one reviewer complains about **not seeing the same vet**, and another raises concerns about the **external cleanliness** and **lack of water in the consult room** (as reported).

## Summary Gibson & Jones Vets is listed as a veterinary nurse training facility and as providing emergency veterinary services (noted as 24/7 or extended hours). Recent reviews describe the practice handling dental procedures and end-of-life care, with examples of practical support for anxious owners and pets. Specifics mentioned include a planned approach to minimise stress for a “fear aggressive” dog during a dental operation, staff making time beyond scheduled closing so an owner could say goodbye before euthanasia, and follow-up remembrance gestures such as a condolence card and memorial seeds. ## Services - **Emergency veterinary services** (described in the clinic data as “24/7 or extended hours”). - **Veterinary nurse training facility** (listed in the clinic data). - **Dental procedure**: a review specifically mentions a dog’s **dental operation** and a stress-minimisation plan during the procedure. - **Euthanasia / end-of-life care**: multiple reviews describe support during pets’ final weeks and euthanasia appointments, including owners being given extra time to say goodbye. - **Care for small mammals/exotics (as mentioned in reviews)**: owners reference treatment for **ferrets** and a **rat** with mobility problems that improved after care. ## People - **Jonathan (vet)**: mentioned for creating and implementing a plan to keep a “fear aggressive” dog’s stress as low as possible during a dental operation, while also supporting the owner’s anxiety about the visit. - **Reception team (unnamed in reviews)**: one reviewer describes a receptionist calling back to help them find a vet (vet “Karen” is named in that review) during a stressful situation involving a very sick cat. ## Reviews **Google rating: 4.7 stars from 173 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Anxiety-aware handling during procedures:** one owner describes a detailed plan to minimise stress during a dog’s dental operation, for a dog described as “fear aggressive.” - **End-of-life support with small but concrete gestures:** reviews mention gentle care in a pet’s final weeks, being given extra time to say goodbye at euthanasia, and receiving a condolence card and memorial seeds afterwards. - **Care across different species:** owners specifically mention dogs, ferrets, a rat, and cats. - **“Going over and above” during difficult cases:** several reviews describe staff support through pets’ passing, including making additional time when needed.

## Summary Llanelli Vets4Pets Ltd is a **Vets for Pets** practice described on its website as **locally owned**, with a **modern, well‑equipped setup** (in‑house lab, digital X‑ray, ultrasound, operating theatre, hospital ward and isolation). It appears geared for **routine care plus in‑house diagnostics and surgery**, with owners frequently mentioning good support around **stressful visits and end‑of‑life decisions**. Concrete examples from reviews include: a **second-opinion appointment** followed by **sympathy card and paw/nose prints sent afterwards**; **WhatsApp last‑minute booking**; and a case where a **nervous dog** was consistently supported by allocating **female vets/nurses** and arranging **lower‑stress appointment handling**, with a **post‑op call immediately after surgery**. Pricing is a repeated concern in some recent reviews, alongside positive comments about the care. ## Services From the practice website, services and on‑site capabilities include: - **Diagnostics & monitoring:** in‑house laboratory testing (haematology, biochemistry, electrolytes), blood pressure monitoring, digital **X‑ray** and **ultrasound** - **Surgery & anaesthesia:** anaesthesia, operating theatre, **soft tissue surgery** - **Dentistry** - **In‑house blood transfusions** - **Oxygen chamber** - **Hospital facilities:** hospital ward and **isolation unit** - **Preventive/routine care:** microchipping, nurse clinics, nutritional advice, medication and prescriptions - **Pet travel paperwork:** pet passport / animal health certificate - **Home visits** - **Health plans** (details/prices not provided in the inputs) - **Separate cat & dog waiting areas** (website) Emergency care: the website states **out‑of‑hours emergency care is provided by Vets Now Swansea**. Training: listed as a **Veterinary Nurse Training facility**. ## Pricing - One reviewer states a **consultation is £49.50**. - One reviewer reports being charged **£140** for “see the vet and get antibiotic ear drops and an ear cleaner,” and says they **weren’t given an itemised bill**. - Another reviewer describes total veterinary bills over a year as “**more than £1000**” (not itemised). ## People Named team members mentioned in the inputs: - **Nicky Townsend (Owner & Veterinary Surgeon):** praised for giving a **second opinion** and for how end‑of‑life care was handled; the owner also notes receiving **paw/nose prints and a sympathy card** afterwards. - **Rowena Ford (Veterinary Surgeon):** described as the **primary vet for a surgery case**; the review highlights **thorough explanations**, arranging appointments to **reduce stress for a nervous dog**, and **phoning immediately after the procedure** to confirm all went well. - **Diane (staff member; role not specified in the inputs):** thanked by name for helping an owner “**even though you were closed and going home**.” - **Rebecca Gammon (Registered Veterinary Nurse):** website bio states she is a **clinical coach** who trains future veterinary nurses, with an interest in **cat behaviour** and a **Diploma in Feline Nursing**. ## Reviews **Google rating: 4.7 stars from 297 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Support during difficult moments:** one owner describes compassionate help with euthanasia, plus **prints and a sympathy card** sent afterwards. - **Handling nervous pets:** a detailed review describes staff planning visits to reduce stress (including **allocating female vets/nurses**) and providing clear communication, including an **immediate post‑op phone call** after surgery. - **Convenience & access:** one owner reports being able to **book last‑minute via WhatsApp**. - **Pricing concerns:** multiple reviews say costs feel high; one gives figures (consultation **£49.50**, total visit **£140** for ear treatment) and raises the issue of **no itemised bill**, while another describes bills totalling **£1000+** over the year.

## Summary Bush House Veterinary Group is described in reviews as accommodating urgent, serious cases—even for owners who weren’t registered—alongside ongoing medical care. The most detailed recent account mentions an elderly dog being seen immediately, with the vet giving the family time to say goodbye during euthanasia. Other reviews reference treatment for heart and kidney problems, and owners repeatedly mention clear explanations and a feeling that costs weren’t pushed unnecessarily. ## Services - Same-day/urgent appointments mentioned for a very unwell dog who was not registered. - Euthanasia/put-to-sleep appointments (multiple owners mention dogs being “pts” and being given time to say goodbye). - Management of chronic/complex conditions (heart and kidney problems mentioned in one review). - Explanations of treatment/options (“explains everything” mentioned in a review). ## People - **Danail (vet)**: Mentioned by name in a recent review; described as compassionate and respectful during euthanasia, and as giving the family time to say goodbye. - **Reception team (unnamed)**: Mentioned as “so kind” and “fantastic,” including helping a new client who had never been before. ## Reviews **Google rating: 4.8 stars from 56 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Being seen quickly in urgent situations, including for owners not registered with the practice. - Support during end-of-life care: time given to say goodbye, and considerate handling of owners’ grief. - Communication: vets described as friendly and “explains everything.” - Cost perception: one reviewer explicitly says the visit was “not over priced.”

## Summary LLanelli PDSA Pet Clinic is part of the PDSA charity network (not an independent practice) and is set up to provide free and low-cost veterinary care for pets in need. It’s also listed as a **Veterinary Nurse Training facility**. From the latest reviews available, owners describe a mix of experiences: some report **same-day assessment and treatment** for a dog, and hospital-style care for cats (including **a feeding tube and a 3‑day stay**), while others describe difficulties getting help or information (including a report of a **locked door when asking for a dental price** and being directed elsewhere for help with a found dog). ## Services - **Free and low-cost veterinary care** (as stated by the clinic’s website summary). - **Repeat prescriptions** (owners mention picking up repeat medication). - **Rapid assessment for illness/urgent concerns** (one owner says their dog was “seen, assessed and treated within a day”). - **Inpatient care** (a cat reportedly stayed in for **3 days** during treatment for an “unknown virus”). - **Feeding tube placement and removal** (one owner reports a feeding tube was fitted and later removed). - **Dental work** is at least discussed by owners (one review mentions asking for a price for dental work, without details of treatment provided). ## People - **Bryanna** and **Kate** are named in a review and thanked in connection with intensive treatment for multiple cats, including a feeding tube and follow-up leading to tube removal. - Staff are described very differently across reviews: some owners say the team were “totally professional” and “helpful,” while others report feeling dismissed or uncomfortable when trying to ask for information (e.g., when requesting a dental price). ## Reviews **4.4 stars from 225 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast help for some cases:** one owner says their dog was assessed and treated within a day. - **Complex medical care mentioned:** feeding tube fitting, a multi-day stay, home meds for two weeks, and later tube removal for a cat recovering from a virus. - **Medication support:** repeat prescription pickup is specifically mentioned. - **Problems accessing help or information:** one reviewer describes a locked door and an unwelcoming response when asking for dental pricing. - **Notable negatives around support/triage:** one reviewer says they were told to contact other organisations when seeking help for a found dog. - **Waiting times:** one review mentions waiting “a little bit of time.”