Emergency Vets in Llanelli

## Summary Haven Vets Ltd is a veterinary practice that states it offers **emergency veterinary services** and is a **veterinary nurse training facility**. Recent reviews include accounts of **emergency surgery** (a perineal hernia removal) where appointments were reportedly rearranged to fit the case in, and routine consults described as **efficient with a clear treatment plan**. Feedback is mixed: several owners describe staff taking time to **explain and advise**, while a smaller number of reviews report problems around **fees, continuity (not seeing the same vet), and dissatisfaction with outcomes** (including “no proper diagnosis” after repeat visits). Concrete specifics mentioned by reviewers include: - **Emergency surgery for a dog’s perineal hernia**, with rescheduling to accommodate it. - **Rabbit dental/tooth work** discussed, including disagreement over whether **anaesthesia** was necessary. - A **spay** where one reviewer noted **toenails weren’t cut while under anaesthetic**. - Specific fee complaints including a **£56 health check** and **£230 over 7 days (2 visits)** without a diagnosis (as reported by one owner). ## Services Based on the provided clinic data and written reviews, Haven Vets Ltd is described as offering: - **Emergency veterinary services** (stated by clinic data). - **Surgery**, including an example of **perineal hernia removal** in an emergency context (reviewed). - **Dental/tooth care for rabbits** (reviewed; includes discussion of whether to use anaesthesia). - **Neutering/spay procedures** (reviewed). - **General consultations and treatment plans** (reviewed). Also stated in the clinic data: - **Veterinary nurse training facility**. ## Pricing Explicit prices mentioned in reviews: - **£56** for a **health check** (one reviewer said the appointment time felt very short). - **£230** spent over **7 days / 2 visits** (one reviewer reported no proper diagnosis and said they were advised elsewhere to return for blood tests). Reviews also describe disputes about **consultation fees** and being “pushed” toward **anaesthesia**, but without consistent, itemised prices. ## People Named in reviews: - **Maryann** (role not specified): described by one reviewer as “wonderful,” “gentle,” and providing careful handling. How staff are described (with examples from reviews): - **Receptionists, veterinary nurses, and vets/surgeons** were credited in one review with showing compassion during a dog’s emergency surgery and **rearranging appointments** to fit the procedure in. - Multiple reviewers mention staff **explaining and advising** during consults and helping owners feel **reassured by a treatment plan**. - Other reviewers report the opposite experience: perceived **rudeness**, feeling **looked down on**, and frustration at **not seeing the same vet**. ## Reviews **4.7 stars from 416 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency and surgical care:** one recent review describes a dog receiving **emergency surgery for a perineal hernia**, with the team rescheduling appointments to accommodate it. - **Communication and reassurance:** several reviewers say staff **take time to explain options** and that treatment plans left them feeling reassured; one mentions their dog being “much better” soon after. - **Cost and value disputes:** a few reviews report high costs or unexpected fees (e.g., **£56 health check**, **£230 across 2 visits**) and dissatisfaction with what was achieved for the money. - **Disagreements over recommended procedures:** one rabbit owner reports feeling pressured toward **anaesthesia** for recurring tooth problems and describes an appointment where treatment wasn’t completed due to equipment being “broken” (as they report). - **Consistency and facilities/standards concerns:** one reviewer complains about **not seeing the same vet**, and another raises concerns about the **external cleanliness** and **lack of water in the consult room** (as reported).

## Summary Gibson & Jones Vets is listed as a veterinary nurse training facility and as providing emergency veterinary services (noted as 24/7 or extended hours). Recent reviews describe the practice handling dental procedures and end-of-life care, with examples of practical support for anxious owners and pets. Specifics mentioned include a planned approach to minimise stress for a “fear aggressive” dog during a dental operation, staff making time beyond scheduled closing so an owner could say goodbye before euthanasia, and follow-up remembrance gestures such as a condolence card and memorial seeds. ## Services - **Emergency veterinary services** (described in the clinic data as “24/7 or extended hours”). - **Veterinary nurse training facility** (listed in the clinic data). - **Dental procedure**: a review specifically mentions a dog’s **dental operation** and a stress-minimisation plan during the procedure. - **Euthanasia / end-of-life care**: multiple reviews describe support during pets’ final weeks and euthanasia appointments, including owners being given extra time to say goodbye. - **Care for small mammals/exotics (as mentioned in reviews)**: owners reference treatment for **ferrets** and a **rat** with mobility problems that improved after care. ## People - **Jonathan (vet)**: mentioned for creating and implementing a plan to keep a “fear aggressive” dog’s stress as low as possible during a dental operation, while also supporting the owner’s anxiety about the visit. - **Reception team (unnamed in reviews)**: one reviewer describes a receptionist calling back to help them find a vet (vet “Karen” is named in that review) during a stressful situation involving a very sick cat. ## Reviews **Google rating: 4.7 stars from 173 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Anxiety-aware handling during procedures:** one owner describes a detailed plan to minimise stress during a dog’s dental operation, for a dog described as “fear aggressive.” - **End-of-life support with small but concrete gestures:** reviews mention gentle care in a pet’s final weeks, being given extra time to say goodbye at euthanasia, and receiving a condolence card and memorial seeds afterwards. - **Care across different species:** owners specifically mention dogs, ferrets, a rat, and cats. - **“Going over and above” during difficult cases:** several reviews describe staff support through pets’ passing, including making additional time when needed.