Featured Clinic Overview
## Summary St James Veterinary Group Ltd. describes itself as an independently owned practice and offers a 24/7 emergency service for clients, with access to pets’ notes and medical history (the website also claims it has its own out‑of‑hours emergency service). From the latest reviews available, owners most often mention long-term continuity of care (some citing 20–25 years), support through complex and end‑of‑life cases (including throat cancer care through to euthanasia), and practical, organised appointments (easy booking and prompt replies to email enquiries). Facilities mentioned in reviews include a clean waiting room with a separate area for cats. ## Services - 24/7 emergency/out-of-hours care for clients (as stated on the website), with clinicians able to access a pet’s notes and medical history. - Veterinary nurse training facility (from clinic data). - Surgery: an owner mentions their dog having an operation for gallstones. - Puppy care: reviews mention thorough health checks for puppies and receiving “great advice”. - Cancer care and end-of-life care: one owner describes support for a dog with throat cancer up to euthanasia. - Cat-friendly waiting arrangements: separate waiting area for cats is mentioned in a review. ## People - Veterinary team (unnamed in the available sources): reviews repeatedly describe vets as being available to talk things through and providing ongoing advice for long-term conditions (e.g., managing “various health issues over the years” for an older dog). - Reception/administrative staff (unnamed): specifically credited in reviews for being friendly and helpful, and for an “efficient system from booking in to leaving.” - Communication: one reviewer notes that email enquiries were answered promptly. ## Reviews 4.7 stars from 498 reviews. Owners’ comments focus on continuity of care over many years, handling of serious illness, and an organised, clean clinic experience. “Themes below are drawn from the latest written reviews available to us.” - Long-term relationships and repeat use: multiple owners mention staying with the practice for 20+ years and returning after time away. - Support through serious conditions and procedures: examples include gallstone surgery, care for throat cancer, and support through euthanasia. - Efficient, practical experience: “easy to make appointments,” prompt responses to email enquiries, and an efficient flow from check-in to leaving. - Environment and pet comfort: a clean waiting room and a separate area for cats are specifically mentioned.
Showing 1-3 of 3 clinics
Forest Veterinary Group is a multi-branch veterinary clinic (three practices are mentioned on its website). The website highlights Pet Health Club® / Pet Health Club® Plus membership plans that include consultations as part of the plan (no prices or inclusions beyond that are stated in the available site summary). From the latest reviews available to us, owners describe a mix of experiences: some report being fitted in quickly for urgent problems (one review mentions being seen within the hour for a wasp sting, with updates on the wait and the sting found/treated), while others describe difficulty accessing appointments and frustration with phone/administrative handling (including being told to call back at a set time to try for held-back appointments). Several negative reviews focus on perceived high pricing and concerns about unnecessary testing or treatment being suggested.
Forest Veterinary Group is a multi-branch veterinary clinic (three practices are mentioned on its website). The website highlights Pet Health Club® / Pet Health Club® Plus membership plans that include consultations as part of the plan (no prices or inclusions beyond that are stated in the available site summary). From the latest reviews available to us, owners describe a mix of experiences: some report being fitted in quickly for urgent problems (one review mentions being seen within the hour for a wasp sting, with updates on the wait and the sting found/treated), while others describe difficulty accessing appointments and frustration with phone/administrative handling (including being told to call back at a set time to try for held-back appointments). Several negative reviews focus on perceived high pricing and concerns about unnecessary testing or treatment being suggested.
Shepherds 'The Vets' Ltd describes itself as an independent practice with over 50 years’ experience, and notes Royal College of Veterinary Surgeons (RCVS) accreditation. The website highlights routine care plus add-on services like a Premier Pet Care Plan, nurse clinics, and K‑Laser therapy, and states there is a 24/7 emergency service for registered clients (delivered via their hospital branch). From the latest reviews available, owners frequently mention quick appointment availability and vets offering treatment options. A repeated negative theme is front-desk/reception interactions (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges prolonged diagnostics and treatment before euthanasia, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care.
Shepherds 'The Vets' Ltd describes itself as an independent practice with over 50 years’ experience, and notes Royal College of Veterinary Surgeons (RCVS) accreditation. The website highlights routine care plus add-on services like a Premier Pet Care Plan, nurse clinics, and K‑Laser therapy, and states there is a 24/7 emergency service for registered clients (delivered via their hospital branch). From the latest reviews available, owners frequently mention quick appointment availability and vets offering treatment options. A repeated negative theme is front-desk/reception interactions (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges prolonged diagnostics and treatment before euthanasia, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care.