Featured Clinic Overview
## Summary St James Veterinary Group Ltd. describes itself as an independently owned practice and offers a 24/7 emergency service for clients, with access to pets’ notes and medical history (the website also claims it has its own out‑of‑hours emergency service). From the latest reviews available, owners most often mention long-term continuity of care (some citing 20–25 years), support through complex and end‑of‑life cases (including throat cancer care through to euthanasia), and practical, organised appointments (easy booking and prompt replies to email enquiries). Facilities mentioned in reviews include a clean waiting room with a separate area for cats. ## Services - 24/7 emergency/out-of-hours care for clients (as stated on the website), with clinicians able to access a pet’s notes and medical history. - Veterinary nurse training facility (from clinic data). - Surgery: an owner mentions their dog having an operation for gallstones. - Puppy care: reviews mention thorough health checks for puppies and receiving “great advice”. - Cancer care and end-of-life care: one owner describes support for a dog with throat cancer up to euthanasia. - Cat-friendly waiting arrangements: separate waiting area for cats is mentioned in a review. ## People - Veterinary team (unnamed in the available sources): reviews repeatedly describe vets as being available to talk things through and providing ongoing advice for long-term conditions (e.g., managing “various health issues over the years” for an older dog). - Reception/administrative staff (unnamed): specifically credited in reviews for being friendly and helpful, and for an “efficient system from booking in to leaving.” - Communication: one reviewer notes that email enquiries were answered promptly. ## Reviews 4.7 stars from 498 reviews. Owners’ comments focus on continuity of care over many years, handling of serious illness, and an organised, clean clinic experience. “Themes below are drawn from the latest written reviews available to us.” - Long-term relationships and repeat use: multiple owners mention staying with the practice for 20+ years and returning after time away. - Support through serious conditions and procedures: examples include gallstone surgery, care for throat cancer, and support through euthanasia. - Efficient, practical experience: “easy to make appointments,” prompt responses to email enquiries, and an efficient flow from check-in to leaving. - Environment and pet comfort: a clean waiting room and a separate area for cats are specifically mentioned.
Showing 1-7 of 7 clinics
Afon Veterinary Centre is a veterinary practice that is also listed as a Veterinary Nurse Training facility. Recent reviews describe both routine and urgent care, including early-hours treatment by an on-call vet and nurse, surgery for a cat (furball removal was mentioned), and help with reuniting a found dog with their owner via microchip/chip-company contact. Feedback is mostly positive about how the team handles anxious or “grumpy” dogs and about support during very unwell pets and end-of-life situations, but there is also a detailed account raising concerns about communication and cost transparency, and about a pet being returned in a much worse state without warning.
Afon Veterinary Centre is a veterinary practice that is also listed as a Veterinary Nurse Training facility. Recent reviews describe both routine and urgent care, including early-hours treatment by an on-call vet and nurse, surgery for a cat (furball removal was mentioned), and help with reuniting a found dog with their owner via microchip/chip-company contact. Feedback is mostly positive about how the team handles anxious or “grumpy” dogs and about support during very unwell pets and end-of-life situations, but there is also a detailed account raising concerns about communication and cost transparency, and about a pet being returned in a much worse state without warning.
Forest Veterinary Group is a veterinary practice that also acts as a veterinary nurse training facility. From the latest reviews, owners most often describe smooth, supportive day-to-day care (including pets staying relaxed during appointments) alongside examples of urgent treatment being arranged quickly—one cat with a “massive infection” had an operation organised at short notice and was home the same afternoon. Practical admin support is also mentioned, such as helping an owner with an insurance claim. A recurring downside is waiting times: one reviewer reported their visit ran “way over” the appointment time.
Forest Veterinary Group is a veterinary practice that also acts as a veterinary nurse training facility. From the latest reviews, owners most often describe smooth, supportive day-to-day care (including pets staying relaxed during appointments) alongside examples of urgent treatment being arranged quickly—one cat with a “massive infection” had an operation organised at short notice and was home the same afternoon. Practical admin support is also mentioned, such as helping an owner with an insurance claim. A recurring downside is waiting times: one reviewer reported their visit ran “way over” the appointment time.
Afon Veterinary Centre is a small-animal practice (group ownership isn’t stated in the available information). Reviews describe both routine care and minor procedures, with examples including nail trims for an older cat, booster vaccinations (with weighing and a treat), and an upcoming operation for a dog. Owners also mention practical support outside normal appointments, such as getting reassurance over the phone and being booked in for the next available slot. One reviewer praised the clinical care but reported organisational issues, including a long wait past the appointment time.
Afon Veterinary Centre is a small-animal practice (group ownership isn’t stated in the available information). Reviews describe both routine care and minor procedures, with examples including nail trims for an older cat, booster vaccinations (with weighing and a treat), and an upcoming operation for a dog. Owners also mention practical support outside normal appointments, such as getting reassurance over the phone and being booked in for the next available slot. One reviewer praised the clinical care but reported organisational issues, including a long wait past the appointment time.
Our Score (72/100)
Forest Veterinary Group is a multi-branch veterinary clinic (three practices are mentioned on its website). The website highlights Pet Health Club® / Pet Health Club® Plus membership plans that include consultations as part of the plan (no prices or inclusions beyond that are stated in the available site summary). From the latest reviews available to us, owners describe a mix of experiences: some report being fitted in quickly for urgent problems (one review mentions being seen within the hour for a wasp sting, with updates on the wait and the sting found/treated), while others describe difficulty accessing appointments and frustration with phone/administrative handling (including being told to call back at a set time to try for held-back appointments). Several negative reviews focus on perceived high pricing and concerns about unnecessary testing or treatment being suggested.
Forest Veterinary Group is a multi-branch veterinary clinic (three practices are mentioned on its website). The website highlights Pet Health Club® / Pet Health Club® Plus membership plans that include consultations as part of the plan (no prices or inclusions beyond that are stated in the available site summary). From the latest reviews available to us, owners describe a mix of experiences: some report being fitted in quickly for urgent problems (one review mentions being seen within the hour for a wasp sting, with updates on the wait and the sting found/treated), while others describe difficulty accessing appointments and frustration with phone/administrative handling (including being told to call back at a set time to try for held-back appointments). Several negative reviews focus on perceived high pricing and concerns about unnecessary testing or treatment being suggested.
Shepherds 'The Vets' Ltd
Port Talbot
Our Score (59/100)
Shepherds 'The Vets' Ltd describes itself as an independent practice with over 50 years’ experience, and notes Royal College of Veterinary Surgeons (RCVS) accreditation. The website highlights routine care plus add-on services like a Premier Pet Care Plan, nurse clinics, and K‑Laser therapy, and states there is a 24/7 emergency service for registered clients (delivered via their hospital branch). From the latest reviews available, owners frequently mention quick appointment availability and vets offering treatment options. A repeated negative theme is front-desk/reception interactions (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges prolonged diagnostics and treatment before euthanasia, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care.
Shepherds 'The Vets' Ltd describes itself as an independent practice with over 50 years’ experience, and notes Royal College of Veterinary Surgeons (RCVS) accreditation. The website highlights routine care plus add-on services like a Premier Pet Care Plan, nurse clinics, and K‑Laser therapy, and states there is a 24/7 emergency service for registered clients (delivered via their hospital branch). From the latest reviews available, owners frequently mention quick appointment availability and vets offering treatment options. A repeated negative theme is front-desk/reception interactions (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges prolonged diagnostics and treatment before euthanasia, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care.
Corporate ownership isn’t stated in the information we have. This appears to be a long-established general veterinary practice (one reviewer says they’ve been registered for 35+ years, including when it traded under a different name). Reviews point to a clinic that handles everyday consultations and difficult end‑of‑life appointments, with multiple mentions of staff taking time to explain options. Concrete details owners mention include: - Discussing cheaper alternatives when available (alongside comments that treatment can be expensive). - Allowing extra time before euthanasia, including supporting a child who wanted to be present. - Rapid diagnosis and treatment for a dog with worrying symptoms, reported as non‑invasive with improvement within hours. - A conflicting experience from one reviewer who felt a male vet handled a cat roughly and focused on selling “extras”.
Corporate ownership isn’t stated in the information we have. This appears to be a long-established general veterinary practice (one reviewer says they’ve been registered for 35+ years, including when it traded under a different name). Reviews point to a clinic that handles everyday consultations and difficult end‑of‑life appointments, with multiple mentions of staff taking time to explain options. Concrete details owners mention include: - Discussing cheaper alternatives when available (alongside comments that treatment can be expensive). - Allowing extra time before euthanasia, including supporting a child who wanted to be present. - Rapid diagnosis and treatment for a dog with worrying symptoms, reported as non‑invasive with improvement within hours. - A conflicting experience from one reviewer who felt a male vet handled a cat roughly and focused on selling “extras”.