Shepherds 'The Vets' Ltd
#3 Vet in Port Talbot, West Glamorgan
Shepherds 'The Vets' Ltd – Vets in Port Talbot
Clinic Overview
Shepherds 'The Vets' Ltd describes itself as an independent practice with over 50 years’ experience, and notes Royal College of Veterinary Surgeons (RCVS) accreditation. The website highlights routine care plus add-on services like a Premier Pet Care Plan, nurse clinics, and K‑Laser therapy, and states there is a 24/7 emergency service for registered clients (delivered via their hospital branch).
From the latest reviews available, owners frequently mention quick appointment availability and vets offering treatment options. A repeated negative theme is front-desk/reception interactions (e.g., being spoken to abruptly, issues around collecting supplies like syringes/needles, and being left waiting at the door in heavy rain). One detailed review also alleges prolonged diagnostics and treatment before euthanasia, which the reviewer felt was not in the pet’s best interests—this sharply conflicts with other reviews describing helpful, thorough care.
Services
Website-listed services
- •Premier Pet Care Plan
- •Nurse clinics
- •K‑Laser therapy
- •Vaccinations
- •Weight management
- •Neutering information
- •Dental disease and management
- •EU travel paperwork/services
- •Cremation and burial options
- •Repeat prescriptions ordering
- •Pet food ordering
Services described in reviews
- •Vaccinations/boosters (“kneedles,” boosters)
- •Repeat medication provision
- •Diagnostic work-ups including X‑rays, abdominal ultrasound, and blood tests (as described by one reviewer)
- •Overnight hospital stays (as described by one reviewer)
- •Emergency appointments (as described by one reviewer)
- •Pain relief medication (Metacam mentioned)
- •Euthanasia (discussed in a review)
Emergency care (as stated on the website)
- •24/7 emergency service for registered clients, provided via the practice’s hospital branch.
Pricing
Only prices explicitly mentioned in reviews
- •One reviewer states they spent “two thousand pounds” on diagnostics/treatment over a period of weeks (X‑rays, ultrasound, blood tests, overnight stays, emergency appointments, medications).
- •The same reviewer alleges euthanasia was £80.
People
- •Daisy (vet) — mentioned by name in a review describing a welcoming, thorough examination, along with administering boosters and arranging repeat medication.
(Several reviews comment on reception staff—both positively and negatively—but only negative experiences are described in detail, including being spoken to abruptly and handling of appointments/supplies.)
Reviews
Google rating: 4.2 stars from 117 reviews. “”
- •Speed and access: multiple reviewers mention quick appointments and being able to get seen when other practices had waits.
- •Clinical care and communication: some owners say the team explains options for treatment and is thorough in examinations; routine preventive care like boosters/vaccinations is specifically mentioned.
- •Reception/service issues (recurring): several low-star reviews focus on front-desk interactions, including feeling spoken to rudely, problems when collecting supplies (e.g., being given a syringe without a needle), and being left waiting outside until opening time in bad weather.
- •Serious complaint about case handling and costs: one detailed 1‑star review describes repeated visits for a cat after suspected trauma, multiple tests and stays, and ultimately euthanasia; the reviewer felt their pet suffered unnecessarily and describes the care as “up selling.” This stands in contrast to other reviews describing the practice as helpful and professional.
Special Services
Animals Treated at Shepherds 'The Vets' Ltd
Animals We Treat
Companion Animals
Opening Hours – Shepherds 'The Vets' Ltd
Opening Hours
Hours
Reviews for Shepherds 'The Vets' Ltd
Note: Showing the 5 most recent Google reviews out of 117 we track in total. Recent reviews may not be representative of overall sentiment.
TJ'S Menagerie
2 months ago
Awful reception staff. They totally let down brackla branch . Already destitute so having to pick up syringe every other day bad enough but....to give no needle and expect me to trolley back again. Luckily I had tip that worked here this time. But on both visits i've found receptionist is brash .thankfully I use brackla for the vets as have exotics. And that branch is far far above port talbot so go there if want better experience
Maria CRETU
5 months ago
Great vet, quickly appointments and lovely staff members.
Maria CRETU
3 months ago
Great vet, quickly appointments and lovely staff members.
Heather Jones
a year ago
Wish they would update on Google when they are closed, it says open but they are closed, what a waste of a journey
Rhiannon James
a year ago
We have had all our pets treated with this veterinary practice Fantastic service Always so helpful and gives you options on treatment Although I don't think my cats enjoy the visit to the clinic
Rhiannon James
a year ago
We have had all our pets treated with this veterinary practice Fantastic service Always so helpful and gives you options on treatment Although I don't think my cats enjoy the visit to the clinic
derek roberts
a year ago
Took my dog here for his kneedles 2 1/2 weeks ago they are fantastic he’s always treated very good they are perfection
Sarah LB
a year ago
My cat had a suspected rta, rushed him to the vets who said there's nothing wrong and sent him home with metacam, we went back a number of times over a two week period during which time they convinced us to have x-rays, abdominal ultrasounds, blood tests and 2 occasions of overnight stays & more emergency appointments along with 3 lots of medication. Two thousand pounds spent on his 'care' only to sadly have him put to sleep, in hindsight our poor baby suffered for 3 weeks he must have been in so much pain, it breaks my heart to think about how shepherds just couldn't care less. Shepherds the vet do not care about your pets, the junior vets are always up selling. Even at the very end when my cat couldn't lift his head the junior vet tried to convince us to send him to a specialist. This has taught me a valid life lesson to always listen to my gut instincts, even if the 'experts' who we trusted without a shadow of a doubt are convincing us to keep a very sick animal alive & in pain because any glimmer of hope we will cling to because we don't want to lose them, when in reality it's just an up sell. If you think of it as a business; why offer euthenisation for £80 when they could get £2k first, it makes sense as a business that they do this. My cat suffered because of them and their lack of moral values. It's just a profitable business out to make money. I've had pets my whole life and lived in England, Scotland and now Wales and I have never experienced a vets practice like Shepherds the vet. You live & learn, I'm just devastated that he suffered for so long & that we trusted that they were doing everything in his best interest sadly they weren't. (Edited to remove offensive language)
Allan Cox
2 years ago
Receptionist booked me in for 9.30am Monday morning. I arrived at 9.28am - it was a torrential downpour - there is NO near parking. So i knocked on the door. It does,nt open until 9.30am. They left me standing with my dog in the torrential rain. When the receptionist came to open the door she picked-up the post and walked away leaving me to open the door myself. Obviously did'nt like me knocking the door at 9.28am. As it was a downpour I said if they open at 9.30am why did'nt they book me in for 9.45am. Owners and their dogs have to book in and settle surely - the receptionist snapped at me. Then I snapped back at her - she then said I could leave without my dog having his injection. The vets obviously went on their receptionists side. I wonder would they like being left in a torrential downpour with their pet. We were both soaked through! obviously NO care really! I can see another review here about their reception. Unprofessional and did'nt care about a pet or its owner being absolutely drenched. GO elsewhere!
Lynda Barrett
3 years ago
Took our parson Russell here yesterday for first time as we have just moved here. The receptionist and vet (Daisy) were welcoming and thorough in her examination. Had boosters and repeat medication. Glad to have found this vets as it seems a lot of vets in the area are not taking on new clients and have waiting lists.
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