Shepherds 'The Vets' Ltd

Shepherds 'The Vets' Ltd presents itself as an independent practice with over 50 years’ experience and Royal College of Veterinary Surgeons (RCVS) accreditation. Its website lists routine veterinary care alongside extras such as a Premier Pet Care Plan, nurse clinics and K-Laser therapy, with 24/7 emergency cover for registered clients via the hospital branch. Recent feedback is mixed: owners often praise quick appointments and clear treatment options, while repeated complaints focus on reception interactions.

Services

•Routine and preventive care: vaccinations and boosters, repeat prescriptions and medication, weight management, neutering guidance, and dental disease advice and management. Recent reviews mention dogs coming in for injections/boosters and owners collecting repeat medication.
•Diagnostics and treatment: owner reviews describe X-rays, abdominal ultrasound, blood tests, pain relief medication such as Metacam, overnight stays, emergency appointments, and euthanasia.
•Extra support services: nurse clinics, the Premier Pet Care Plan, K-Laser therapy, pet food ordering, and cremation and burial options.
•Travel and admin: EU travel paperwork and repeat prescription ordering.
•Emergency care: a 24/7 emergency service for registered clients via the practice’s hospital branch.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review comments on cost are mixed: one owner described a complex cat case involving imaging, blood tests, overnight stays, emergency appointments and medication that totalled about £2,000, and quoted £80 for euthanasia.

People

Daisy, a vet named in a review, is praised for a welcoming and thorough consultation that included boosters and repeat medication. The wider team receives mixed feedback, with some reviewers describing lovely and helpful staff while several complaints centre on reception service.

Reviews

Google reviews show 4.2/5 from 117 reviews.

•Several owners say appointments are available quickly, and one newer client was pleased to find the practice could see them when other local vets had waiting lists.
•Positive feedback highlights helpful staff, thorough examinations, routine injections and boosters, and vets who give owners treatment options.
•A recurring negative theme is reception service, with complaints about brusque interactions, issues when collecting syringes and needles, being left outside in heavy rain until opening time, and Google opening information not matching a closure.
•One detailed one-star review describes dissatisfaction with a cat case involving repeated visits, diagnostics, overnight stays and eventual euthanasia; this sits alongside other reviews that are strongly positive about the care received.

Reviews for Shepherds 'The Vets' Ltd

Note: Showing the 10 most recent Google reviews out of 117 we track in total. Recent reviews may not be representative of overall sentiment.

TJ'S Menagerie

5 months ago

Awful reception staff. They totally let down brackla branch . Already destitute so having to pick up syringe every other day bad enough but....to give no needle and expect me to trolley back again. Luckily I had tip that worked here this time. But on both visits i've found receptionist is brash .thankfully I use brackla for the vets as have exotics. And that branch is far far above port talbot so go there if want better experience

Maria CRETU

8 months ago

Great vet, quickly appointments and lovely staff members.

Heather Jones

1 year ago

Wish they would update on Google when they are closed, it says open but they are closed, what a waste of a journey

Rhiannon James

We have had all our pets treated with this veterinary practice Fantastic service Always so helpful and gives you options on treatment Although I don't think my cats enjoy the visit to the clinic

derek roberts

Took my dog here for his kneedles 2 1/2 weeks ago they are fantastic he’s always treated very good they are perfection

Sarah LB

2 years ago

My cat had a suspected rta, rushed him to the vets who said there's nothing wrong and sent him home with metacam, we went back a number of times over a two week period during which time they convinced us to have x-rays, abdominal ultrasounds, blood tests and 2 occasions of overnight stays & more emergency appointments along with 3 lots of medication. Two thousand pounds spent on his 'care' only to sadly have him put to sleep, in hindsight our poor baby suffered for 3 weeks he must have been in so much pain, it breaks my heart to think about how shepherds just couldn't care less. Shepherds the vet do not care about your pets, the junior vets are always up selling. Even at the very end when my cat couldn't lift his head the junior vet tried to convince us to send him to a specialist. This has taught me a valid life lesson to always listen to my gut instincts, even if the 'experts' who we trusted without a shadow of a doubt are convincing us to keep a very sick animal alive & in pain because any glimmer of hope we will cling to because we don't want to lose them, when in reality it's just an up sell. If you think of it as a business; why offer euthenisation for £80 when they could get £2k first, it makes sense as a business that they do this. My cat suffered because of them and their lack of moral values. It's just a profitable business out to make money. I've had pets my whole life and lived in England, Scotland and now Wales and I have never experienced a vets practice like Shepherds the vet. You live & learn, I'm just devastated that he suffered for so long & that we trusted that they were doing everything in his best interest sadly they weren't. (Edited to remove offensive language)

Allan Cox

Receptionist booked me in for 9.30am Monday morning. I arrived at 9.28am - it was a torrential downpour - there is NO near parking. So i knocked on the door. It does,nt open until 9.30am. They left me standing with my dog in the torrential rain. When the receptionist came to open the door she picked-up the post and walked away leaving me to open the door myself. Obviously did'nt like me knocking the door at 9.28am. As it was a downpour I said if they open at 9.30am why did'nt they book me in for 9.45am. Owners and their dogs have to book in and settle surely - the receptionist snapped at me. Then I snapped back at her - she then said I could leave without my dog having his injection. The vets obviously went on their receptionists side. I wonder would they like being left in a torrential downpour with their pet. We were both soaked through! obviously NO care really! I can see another review here about their reception. Unprofessional and did'nt care about a pet or its owner being absolutely drenched. GO elsewhere!

Lynda Barrett

3 years ago

Took our parson Russell here yesterday for first time as we have just moved here. The receptionist and vet (Daisy) were welcoming and thorough in her examination. Had boosters and repeat medication. Glad to have found this vets as it seems a lot of vets in the area are not taking on new clients and have waiting lists.