Emergency Vets in Clwyd

Rhyd Broughton Veterinary Group in Wrexham is a multi-species practice for cats, dogs, rabbits, guinea pigs, ferrets and hamsters, and it also offers a boarding cattery. The practice holds Cat Friendly Clinic Silver status and has a strong reputation for clear communication, calm handling and prompt access to appointments when pets are unwell. Recent feedback also highlights supportive out-of-hours care and a paid Pets Health Club membership that includes consultations.

- Recent feedback is strongly positive overall, with many owners describing the team as friendly, caring, professional, and dependable over many years. - Reviews mention a good spread of care, including annual check-ups, dog surgery, support during post-operative recovery, and treatment for more serious health problems. - Several owners speak very highly of John, especially his direct, straightforward approach and confidence with nervous or small dogs such as a Chihuahua.

- Owners regularly describe the team as warm, friendly and welcoming, from reception through to the clinical staff. - End-of-life care stands out as a strong theme, with reviewers mentioning gentle guidance, compassionate handling and condolence cards afterwards. - Consultations are often described as professional and unhurried, with owners feeling listened to and their concerns properly addressed.

- Recent positive feedback often focuses on kind, supportive care, including owners who say staff were patient with nervous pets, understanding when answering questions, and warm at reception. - Several reviews highlight compassionate handling of difficult moments, including end-of-life care, same-day paperwork needed for DEFRA, and memorial touches such as paw prints. - Owners also mention responsive emergency and practical treatment, including 24/7 help, a cat checked on after dental work, treatment for a tail wound, and help given to an injured buzzard before transfer to a rescue.

- A recurring theme is kind, patient communication, with owners saying staff take time to explain things clearly and keep the pet's best interests in mind. - One detailed recent review highlights advanced case work, including CT imaging, explanation of scan results, discussion of surgical risks and costs, same-day discharge, and several follow-up checks during recovery. - Recent feedback also includes very positive comments about compassionate end-of-life care, with staff giving owners time and support during a difficult appointment.

- Recent reviews are very positive about the team’s manner, with owners repeatedly describing staff as friendly, caring, compassionate and professional. - Aftercare stands out strongly: owners mention follow-up calls, clear recovery guidance, and practical support when pets needed extra help after procedures. - Clear explanations are a recurring theme, especially around dental treatment, surgery and ongoing care, helping owners feel reassured about decisions.

- A consistent positive theme is compassionate end-of-life care, with several owners saying staff were kind, respectful and gave them time during difficult appointments. - Recent positive reviews also mention friendly, knowledgeable service, including one owner who felt pricing was fair with no hidden extras, and another who was happy with the support around a dog’s spay. - Negative feedback centres on front-desk communication and complaint handling, with a small number of owners describing rude or unprofessional interactions.

- Recent written feedback is overwhelmingly positive, with several owners describing many years of use and a strong sense of trust in the practice. - Common themes include kindness, professionalism and clear communication, with reviewers saying staff explain things well and put pets first. - Positive examples include quick same-day help, care for dogs, cats and a guinea pig, and especially compassionate support during euthanasia and bereavement.

- Clients describe the team as supportive and willing to help, especially when urgent assistance is needed. - One repeated theme is speed of response, with a reviewer saying the practice gets to them “as fast as they can.” - Reviews also mention helpful, polite care and a positive experience for dogs attending regularly. - Overall feedback is very positive, with simple comments such as “Brilliant vets” and “Great staff.”