Grange Veterinary Hospital

This was a while ago. But now im leaving reviews to places i reccomend! Here's my review: My cat became very ill. She was bringing up blood and she had to be kept in the pet hospital in mold. the vets were amazing! Told me what was wrong (gastroenteritis and something that sounded like pancreasiti), they let me visit, I saw the help my cat was getting and they saved my girls life. Shes had no issues since and is a very happy girl who travels with me to visit the elderly ❤️

My dog was unwell, so I called in and asked for advice, I was told that I can come in for emergency appointment with £250 fee, or ring and book next available appointment in the morning. In the morning I called in, and explained the situation again science my dog was still unwell. I have been told to register the dog and than call to book appointment. I registered the dog and waited for the email to confirm the registration. Few hours later I received the email asking to contact our previous vets and ask them to email over previous dog clinical history. By than I already went to different vets who actually cared and wanted to help my dog. After I came back and settled my dog , I rang the Grange Vets to tell them that I have already been seen elsewhere, and my dog got the help needed while Grange Vets requesting the history instead of actually offering to help. Than I have been told that Grange Vets do not really see the dogs that are not registered with them. So that is the emergency clinic which will only see you if you are registered with them, yet when the £250 fee is involved there is no need for registration or history. Very unprofessional!

My dog died at the end of November. When she was admitted they gave me an approximate cost of the treatment and told me they would keep me posted with any additional costs. They did not and I was confronted with a bill that cost almost £2.5k. I highlighted to Dr Wignall that they failed in their transparency and duty of care to the owner. Dr Wignall blamed me for not checking on the costs whilst my dog was admitted. I have settled £2k of the bill and today I received an email threatening to take me to court for the remainder. No apology for their lack of transparency. They are a disgrace. I would never use Grange Vets again and I would suggest that no one else does. It’s bad enough that my baby has died and now to be threatened with court for the outstanding amount. They do not take responsibility for their failings. It is bad enough that your dog dies and now to receive this threatening email. Insensitive and disgusting.

My cat needed dental work done, Coco was really well looked after, they phoned before the weekend to check he was ok, even though he was booked in for his check on monday.

Excellent service and even in the hardest time to letting our dog cross the rainbow bridge, the vet and nurse were sympathetic and allowed us to say our final good bye, the aftercare was excellent as we received the paperwork same day as I needed to notify DEFRA, the plus side was we received her paw prints today so we can put them in a frame with pictures of our beloved Harlequin. When we decide to get another dog will definitely register the dog you.

We've been very happy clients of the Grange for over twenty years and feel incredibly lucky that they're local to us, especially given that they provide their own emergency care, 24/7. All the vets who have treated our cats have been so 'human', they always listen to us and work with us to determine the best care for our pets and they're often a good laugh too! The nurses and admin team have all always been wonderful too, they are so kind and caring. Whether I've needed a routine appointment or have phoned them at 5:30am, in floods of tears, because our cat had suddenly lost the use of his back legs and was screaming in pain when touched (it turned out to be an incredibly dramatic case of trapped wind 🤦🏻‍♀️) the whole team have been brilliant and we've always felt supported by them. A truly fantastic veterinary practice