Grange Veterinary Hospital

- Recent positive feedback often focuses on kind, supportive care, including owners who say staff were patient with nervous pets, understanding when answering questions, and warm at reception. - Several reviews highlight compassionate handling of difficult moments, including end-of-life care, same-day paperwork needed for DEFRA, and memorial touches such as paw prints. - Owners also mention responsive emergency and practical treatment, including 24/7 help, a cat checked on after dental work, treatment for a tail wound, and help given to an injured buzzard before transfer to a rescue.

Grange Veterinary Hospital in Mold is an RCVS-accredited veterinary hospital with a purpose-built site, and its website says it offers 24/7 out-of-hours emergency care as well as Pet Health Plans. Recent feedback remains largely positive about the standard of care, especially for urgent cases, compassionate support, and day-to-day handling of pets. A smaller number of recent reviews raise concerns about billing transparency and the cost or extent of some recommended treatment.

Services

•24/7 emergency and out-of-hours care: The hospital says it provides its own round-the-clock emergency cover. Recent reviews describe owners receiving help early in the morning, urgent assessment of a dog with a tail injury, and supportive care during end-of-life situations.
•Routine appointments and ongoing care: The clinic offers appointments, with online booking mentioned on its website. Reviews describe long-term care for dogs and cats, including routine visits as well as follow-up checks.
•Dentistry: Dental care is part of the service mix, with reviews mentioning dental work, scale and polish, extractions, and a follow-up phone call to check how a cat was recovering after treatment.
•Wound and minor injury treatment: One detailed review describes a dog’s tail wound being clipped to access the area, cleaned, and treated with antibiotics, with additional cleaning solution supplied.
•Preventive care: Pet Health Plans are listed on the website. Parasite treatment is also mentioned in reviews, including flea tablets.
•Wildlife first response: A recent review describes Sunday staff assessing an injured buzzard, keeping the finder updated, and arranging transfer to a rescue.

Pricing

No published pricing information is currently available for this clinic.

People

Dr Wignall is the only individual vet named in recent feedback. Reviews also speak positively about the wider team, including vets, nurses, reception, and admin staff, particularly for their kindness, patience, and communication.

Reviews

Grange Veterinary Hospital has 4.6 stars from 543 Google reviews.

•Recent positive feedback often focuses on kind, supportive care, including owners who say staff were patient with nervous pets, understanding when answering questions, and warm at reception.
•Several reviews highlight compassionate handling of difficult moments, including end-of-life care, same-day paperwork needed for DEFRA, and memorial touches such as paw prints.
•Owners also mention responsive emergency and practical treatment, including 24/7 help, a cat checked on after dental work, treatment for a tail wound, and help given to an injured buzzard before transfer to a rescue.
•Negative reviews mainly centre on cost and transparency, with complaints about itemised billing, a large unexpected inpatient bill, and disagreement over the extent and price of recommended dental treatment.

Reviews for Grange Veterinary Hospital

Note: Showing the 10 most recent Google reviews out of 543 we track in total. Recent reviews may not be representative of overall sentiment.

Myles Power (iMyles)

1 month ago

My dog died at the end of November. When she was admitted they gave me an approximate cost of the treatment and told me they would keep me posted with any additional costs. They did not and I was confronted with a bill that cost almost £2.5k. I highlighted to Dr Wignall that they failed in their transparency and duty of care to the owner. Dr Wignall blamed me for not checking on the costs whilst my dog was admitted. I have settled £2k of the bill and today I received an email threatening to take me to court for the remainder. No apology for their lack of transparency. They are a disgrace. I would never use Grange Vets again and I would suggest that no one else does. It’s bad enough that my baby has died and now to be threatened with court for the outstanding amount. They do not take responsibility for their failings. It is bad enough that your dog dies and now to receive this threatening email. Insensitive and disgusting.

Rocsand Bateman

My cat needed dental work done, Coco was really well looked after, they phoned before the weekend to check he was ok, even though he was booked in for his check on monday.

John Williams

Excellent service and even in the hardest time to letting our dog cross the rainbow bridge, the vet and nurse were sympathetic and allowed us to say our final good bye, the aftercare was excellent as we received the paperwork same day as I needed to notify DEFRA, the plus side was we received her paw prints today so we can put them in a frame with pictures of our beloved Harlequin. When we decide to get another dog will definitely register the dog you.

Brenda Lovatt

Rebecca C

We've been very happy clients of the Grange for over twenty years and feel incredibly lucky that they're local to us, especially given that they provide their own emergency care, 24/7. All the vets who have treated our cats have been so 'human', they always listen to us and work with us to determine the best care for our pets and they're often a good laugh too! The nurses and admin team have all always been wonderful too, they are so kind and caring. Whether I've needed a routine appointment or have phoned them at 5:30am, in floods of tears, because our cat had suddenly lost the use of his back legs and was screaming in pain when touched (it turned out to be an incredibly dramatic case of trapped wind 🤦🏻‍♀️) the whole team have been brilliant and we've always felt supported by them. A truly fantastic veterinary practice

Pa wel

3 months ago

Lovely staff

Rob Newcombe

4 months ago

Miki Munteanu

5 months ago

Very happy with the service I'm getting from Grange Hospital. The staff are very understanding and always happy to help, no matter how many questions I have. Thank you for the care given to Bluey!

J O

Unfortunately like so many others have said on here this practice is all about the money, has I not asked for a bill breakdown I would have been charged for things that never happened. Moved practice to Evan’s who are fair ans all about the animals care.

Helen

6 months ago

Unfortunately we had no option but to leave this practice, after booking my dog in for a scale and polish, only to be told that he needed most of his teeth out and it would cost £915. Second opinion at an alternate very reputable vets confirmed that he had just 2 wobbly teeth and no other teeth needed removing. Scale and polish done with 2 teeth removed costing just £300. It is one thing trying to make money, but it is quite another when you would have returned my dog with barely any teeth un-necessarily. Very upsetting experience and I feel saddened that on this occasion money was the focus and not my dogs welfare.