Caerwys Veterinary Surgery

- Recent feedback is mostly very positive about friendly, professional service, efficient appointments, and owners being seen on time or with little waiting. - Urgent access remains a strong theme in several reviews, including Sunday help and one case where the team stayed open in an emergency, though one recent reviewer reported being unable to get an urgent appointment and was very unhappy. - End-of-life care stands out consistently, with owners describing gentle, sympathetic support during euthanasia both at the surgery and at home.

Services

•Urgent and same-day appointments: Owners describe being seen very quickly after calling or walking in, including on a Sunday and in an emergency when the team stayed open to help. One visiting owner said an injured dog was seen within an hour, then reviewed again the following morning.
•Routine care and check-ups: Recent feedback includes on-time appointments for cat boosters, with several owners also mentioning efficient visits and little or no waiting.
•End-of-life care and euthanasia: Multiple reviews mention calm, compassionate euthanasia appointments. Examples include a home visit for an elderly cat, gentle support through a cat’s final illness, and thoughtful aftercare such as keepsakes, a children’s book about pet loss, and a condolence card.
•Care for a range of animals: Feedback mentions treatment or assessment for cats, dogs, a puppy, an anxious dog, and even a chicken.
•Veterinary nurse training facility: This is explicitly listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Zoe: Praised for helping one family cat recover from a very serious illness and for helping another cat enjoy extra time before a later euthanasia decision.
•Emma: Mentioned warmly for gentle, honest care during a cat’s final illness, and also praised for being great with a new puppy.
•Lauren: Highlighted alongside Emma for making a fuss of a new puppy and helping the owners feel well looked after.
•Unnamed vet and assistant: One owner gave special thanks for a home euthanasia visit handled with great sensitivity and care.

Reviews

Google reviews show 4.7 stars from 272 reviews.

•Recent feedback is mostly very positive about friendly, professional service, efficient appointments, and owners being seen on time or with little waiting.
•Urgent access remains a strong theme in several reviews, including Sunday help and one case where the team stayed open in an emergency, though one recent reviewer reported being unable to get an urgent appointment and was very unhappy.
•End-of-life care stands out consistently, with owners describing gentle, sympathetic support during euthanasia both at the surgery and at home.
•A few reviewers also comment positively on value, describing prices as fair or competitive, and one mentions a clean environment and easy parking.

Reviews for Caerwys Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.

p M

1 month ago

As a family we are registered and have had 3 dogs treated and unfortunately put to sleep here, today I have phoned to have our dog checked out as we suspect she has a twisted stomach and is in distress. We were told we would not be seen and would have to find another vets. After a 10 year plus relationship with this vet I’m utterly disgusted that they are not prepared to see our suffering dog! ABSOLUTELY SHAME ON YOU. Your slogan is ‘independent, honest and reliable’. I would change that to heartless, disingenuous and unreliable. I hope our dog does not suffer unnecessarily while we try to find a vet who will see her, but any she does will be solely on your shoulders.

debalspooks

2 months ago

Always a great experience at this vets. Friendly, professional service. Very competitive prices. Highly recommend.

hylari davies

3 months ago

More than happy with helpful staff and no waiting to be seen very efficient thankyou

Lou Rigby

My first visit for cat boosters. Appointment was on time. Cleaning done continously. Parking facilities.

Ann Lloyd Williams

My Elmo went over Rainbow Bridge today with you, you were all amazing each and everyone of you, thank you for everything xxx

Anne Williams

7 months ago

Ian Woolley

8 months ago

Really impressed with the service and staff. Treated our pets like their own. Highly recommend

Sandy Neville

9 months ago

Had to make the very difficult decision to have our little cat, Tom, put to sleep yesterday. Emma had seen him throughout his final illness and had been so gentle, sympathetic and honest with us. His final moments were surrounded by love and gentleness and, after a very good 14 year life, he died peacefully and with dignity. Very glad that we moved to Caerwys Vets and can't praise them enough.

Tammy Banks

The amazing staff that work here are incredible. They have always gone above and beyond to go the extra mile. They even stayed open to see us in an emergency when no other local vets near me had availability or they were closing. I would definitely recommend this vets and their other surgery in Rhyl.