Dee Valley Vets

Dee Valley Vets is a multi-branch practice that treats a wide mix of animals (pets, horses and livestock) and states it provides its own 24-hour emergency cover (365 days a year) via the usual phone number, attended by the usual vets (with extra charges). Recent reviews frequently mention being seen quickly (including “saw us straight away”) and explainers during appointments (“easily explained everything”), alongside comments about “honest and fair” diagnosis and treatment. A small number of recent reviews raise specific concerns about follow-up and communication (promised call-backs not happening) and about pricing changing during a procedure after a quote was given.

Services

• •24-hour emergency service (practice states you phone the usual number and are attended by the usual vets; extra charges apply).
• •Care for multiple species: pets, horses, and livestock (stated on the website).
• •Small pet care mentioned in reviews: a guinea pig treated; dogs seen regularly.
• •Diagnostics referenced in reviews: a client requested a diagnostic blood test (complaint that it wasn’t arranged and no follow-up call happened).

People

• •Clive (vet) and Hazel (vet) are named positively in reviews; one owner says they “really try to cater to any specific special needs” for their dogs.
• •Georgiana (vet) is named in a negative review describing a dispute over a quoted price changing during surgery and the vet being “rude and dismissive.”

Reviews

4.7 stars from 215 reviews. “”

• •Friendly, clear communication: multiple reviewers describe staff as friendly/helpful and say things were explained clearly.
• •Responsiveness/same-day help: one reviewer says they were seen straight away when they needed help.
• •Perceived fairness in clinical approach: one review explicitly mentions “honest and fair” diagnosis and treatment.
• •Conflicting experiences on follow-up and pricing: a repeated 1-star review alleges no diagnosis beyond painkillers and missed promised call-backs; another 1-star review alleges a quoted price was changed during surgery and describes dismissive behaviour when questioned.