Dee Valley Vets

Dee Valley Vets is a multi-branch practice in Llangollen that treats pets, horses and livestock, and says it provides its own 24-hour emergency cover 365 days a year through the usual phone number, with extra charges applying. Recent feedback is largely very positive, with owners describing kind, professional care, clear explanations and a long-standing sense of trust. Reviews also mention prompt help when needed and compassionate support around end-of-life care. A small amount of recent criticism centres on follow-up communication.

Services

• •24-hour emergency care: the practice says emergency cover is available 365 days a year by calling the usual number, with patients seen by the usual vets and extra charges applying.
• •Care for multiple species: the practice states it treats pets, horses and livestock.
• •Everyday small animal care: recent reviews mention treatment for dogs, cats and a guinea pig, including help for a visitor who says their pet was seen straight away while away from home.
• •Consultations and treatment planning: reviewers often mention clear explanations, friendly service, and an honest, fair approach to diagnosis and treatment.
• •End-of-life support: several recent reviews describe especially compassionate care around euthanasia and bereavement, including one owner who says two vets came out to help make their dog comfortable.

Pricing

No published pricing information is currently available for this clinic.

People

• •Clive (vet) and Hazel (vet) have been named positively in earlier reviews, including praise for trying to cater to dogs with specific needs.
• •Georgiana (vet) was named in an earlier negative review about a pricing dispute and dismissive communication.
• •Recent reviews do not add new staff names, but they frequently praise the wider team as kind, helpful and professional.

Reviews

Google rating: 4.7/5 from 219 reviews.

• •Recent written feedback is overwhelmingly positive, with several owners describing many years of use and a strong sense of trust in the practice.
• •Common themes include kindness, professionalism and clear communication, with reviewers saying staff explain things well and put pets first.
• •Positive examples include quick same-day help, care for dogs, cats and a guinea pig, and especially compassionate support during euthanasia and bereavement.
• •The main recent criticism is about follow-up communication, with one reviewer posting the same complaint twice about promised callbacks not happening and a requested blood test not being arranged.