Specialist Vets in Caldicot

## Summary Marlow Vets describes itself as an **independently owned, family veterinary practice** led by **Glenn & Caroline Marlow**, treating **dogs, cats and rabbits**. From the information available, it appears set up for **general veterinary care and ongoing management of long-term illness**, with reviews mentioning support for **multiple “poorly” cats**, including one with a **rare cancer**, and a **very ill dog** whose symptoms were being managed. Recent reviews repeatedly highlight staff being **informative** and **helpful with questions**, with one owner specifically saying Mr Marlow and the team went “above and beyond” in answering questions during a stressful cancer case. ## Services - General veterinary care for **dogs, cats, and rabbits** (clinic/site information). - Support for **ongoing/complex medical cases** is specifically mentioned in reviews: - Management and support for a cat with a **rare cancer** (owner report). - Care for a **very ill dog** with symptoms that are “hard to control” (owner report). - Help and treatment for a **stray rabbit** brought in by an owner (owner report). ## People - **Glenn Marlow** (named on the clinic website; referred to as “Mr Marlow” in a review): one owner dealing with a cat with a rare cancer says he and the team were “amazing,” specifically for **answering all questions** and providing extra help during a highly stressful situation. - **Caroline Marlow** (named on the clinic website): one owner credits Caroline for **help and dedication** over a week while she supported a **stray rabbit** they had taken in. - Staff more broadly are described in multiple reviews as **friendly**, **kind**, and **informative**, with owners also noting pets being **looked after well** (e.g., “Alex the cat”) and staff recognising and knowing a long-term patient (“Jerry”). ## Reviews **4.8 stars from 59 reviews.** The written reviews available to us are largely brief but consistently positive, with several long-term clients mentioning many years of use. “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention **friendly/kind communication**, including being **informative**. - Multiple comments point to **continuity and long-term trust** (“over thirty years”, “more than 20 years”, “always used”). - Examples of care owners highlight include support through **serious illness** (rare cancer; difficult symptom control) and attentive handling of **cats and rabbits** (including a stray rabbit case).

## Summary Archway Veterinary Centre describes itself as **employee-owned** and **RCVS-accredited**, with a **24-hour emergency service** where **out-of-hours calls are redirected to Vets Now**. The website lists a broad mix of routine and rehabilitation services (including **dentistry, hydrotherapy/physiotherapy, exotics care, and pet travel documentation**). In the latest reviews, owners most often point to **supportive staff** and **fast access when needed**—including one account of a **rabbit being seen almost immediately after arrival and improving within hours**. ## Services Based on the clinic website and the review details available: - **24-hour emergency service**; **out-of-hours redirected to Vets Now** (as stated on the website) - **Dentistry** - **Exotics** (reviews specifically mention treatment for a **rabbit**) - **General anaesthesia** - **Neutering** - **Vaccinations** - **Home visits** - **Hydrotherapy** and **physiotherapy** - **Repeat prescriptions** - **Pet travel & imported animals** - **Veterinary Nurse Training facility** (listed in the clinic data) - **Dog grooming** is mentioned in a review as a service they **used to offer but have stopped** ## People - **Mandy (reception)** is singled out by name in one review for “top notch service.” - Multiple reviews describe the wider team as **helpful and compassionate**, and one first-time client notes a **“lovely lady on the phone”** and feeling **at ease throughout** a visit. - One reviewer reports a **mixed experience at reception at another branch**, describing receptionists there as “difficult” and “verging on rude,” while still praising the veterinary team and nurses. ## Reviews **Google rating: 4.8 stars from 108 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention **support from staff**, including “helpful, friendly and compassionate.” - **Long-term client relationships** are referenced (e.g., “been with [them] for many years”) and one owner credits the team with helping their pet “Stella” get “back.” - **Speed of care** comes up in a rabbit case: after calling ahead, the pet was **seen almost immediately** and was reportedly **back to normal within hours**. - **Service experience varies by front desk/branch**: one review praises reception by name, while another criticises receptionists at another branch as difficult/rude. - One reviewer notes disappointment that **dog grooming was discontinued** after they used it regularly.