Archway Veterinary Centre – Vets in Caldicot
Clinic Overview
Archway Veterinary Centre presents itself as employee-owned and RCVS-accredited. It offers a broad mix of routine, surgical and rehabilitation services, with a 24-hour emergency service listed and out-of-hours calls redirected to Vets Now. The clinic also covers dentistry, hydrotherapy, physiotherapy, exotics care, and pet travel documentation, and recent feedback continues to highlight warm, supportive handling of pets and owners.
Services
- •Routine and preventive care: vaccinations, neutering, repeat prescriptions, home visits, and treatment requiring general anaesthesia are listed. Reviews also mention compassionate support during difficult appointments, including end-of-life care.
- •Emergency and urgent care: a 24-hour emergency service is listed, with out-of-hours redirected to Vets Now.
- •Dental, rehabilitation and surgical support: dentistry, hydrotherapy, and physiotherapy are all listed among the clinic’s services.
- •Exotics and a broader case mix: the clinic lists exotics care, and reviews mention treatment and handling for cats, rats, and previously rabbits as well as dogs.
- •Travel and additional support: pet travel and imported animals services are listed, with one recent owner specifically mentioning using the clinic for an AHC. The practice is also noted as a Veterinary Nurse Training facility.
- •Other notes: customer feedback has mentioned that dog grooming is no longer offered.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Comments on cost are limited: one owner described the prices as very reasonable, while another said they felt much the same as other vets and generally expensive in the current climate.
People
- •Mandy (reception) has been praised by name for “top notch service.”
- •Reviews also speak well of the wider team, including vets, nurses and reception staff, describing them as friendly, professional, helpful, accommodating and compassionate.
Reviews
Google rating: 4.8 stars from 116 reviews.
- •Recent feedback is very positive overall, with owners repeatedly praising the team as kind, friendly, professional and supportive.
- •Several reviews highlight how well staff handle pets, especially cats and rats, with one owner saying the team seem genuinely happy to see animals.
- •Compassion during difficult moments stands out, including a recent review praising the care shown when a 21-year-old cat was put to sleep.
- •A few reviews also mention practical positives, including a good experience with pet travel paperwork, disabled access, and free parking behind the clinic.
