Archway Veterinary Centre – Vets in Caldicot
Clinic Overview
Archway Veterinary Centre presents itself as employee-owned and RCVS-accredited, with a 24-hour emergency service and out-of-hours calls redirected to Vets Now. The clinic offers a broad mix of routine, surgical and rehabilitation services, including dentistry, hydrotherapy/physiotherapy, exotics care, and pet travel documentation. Recent feedback is strongly positive, with owners most often highlighting friendly, supportive staff, long-term trust, and pets being handled with warmth and care.
Archway Veterinary Centre presents itself as employee-owned and RCVS-accredited, with a 24-hour emergency service and out-of-hours calls redirected to Vets Now. The clinic offers a broad mix of routine, surgical and rehabilitation services, including dentistry, hydrotherapy/physiotherapy, exotics care, and pet travel documentation. Recent feedback is strongly positive, with owners most often highlighting friendly, supportive staff, long-term trust, and pets being handled with warmth and care.
Services
- •Routine and preventive care: vaccinations, neutering, repeat prescriptions, home visits, and treatment requiring general anaesthesia.
- •Emergency and urgent care: a 24-hour emergency service is listed, with out-of-hours redirected to Vets Now.
- •Dental and rehabilitation services: dentistry, hydrotherapy, and physiotherapy are all listed among the clinic’s services.
- •Exotics and a broader case mix: the clinic lists exotics care, and reviews mention treatment for rabbits and rats alongside more typical cat and dog visits.
- •Travel and additional support: pet travel and imported animals services are listed, and the clinic is also noted as a Veterinary Nurse Training facility.
- •A review from a regular client says dog grooming is no longer offered.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Reviews are mostly focused on care and staff, though one owner described the prices as very reasonable.
People
- •Mandy (reception) is praised by name for “top notch service.”
- •Reviews also speak well of the wider team, describing staff as friendly, accommodating, helpful and compassionate, with nurses specifically mentioned positively in one review.
Reviews
Google rating: 4.8 stars from 112 reviews.
- •Recent feedback is overwhelmingly positive, with many owners describing the team as friendly, lovely, helpful and supportive.
- •Several reviews suggest strong day-to-day handling of pets, with owners saying staff are great with cats, warm towards rats, and consistently caring with dogs.
- •Long-term trust comes through clearly, including one owner who says they have been with Archway for many years and thanked the team for their help and care over time.
- •One older mixed review praised the veterinary team and nurses but criticised reception at the Chepstow branch and noted disappointment that dog grooming had been discontinued.
