Dog & Cat Vets in Caldicot

## Summary Marlow Vets describes itself as an **independently owned, family veterinary practice** led by **Glenn & Caroline Marlow**, treating **dogs, cats and rabbits**. From the information available, it appears set up for **general veterinary care and ongoing management of long-term illness**, with reviews mentioning support for **multiple “poorly” cats**, including one with a **rare cancer**, and a **very ill dog** whose symptoms were being managed. Recent reviews repeatedly highlight staff being **informative** and **helpful with questions**, with one owner specifically saying Mr Marlow and the team went “above and beyond” in answering questions during a stressful cancer case. ## Services - General veterinary care for **dogs, cats, and rabbits** (clinic/site information). - Support for **ongoing/complex medical cases** is specifically mentioned in reviews: - Management and support for a cat with a **rare cancer** (owner report). - Care for a **very ill dog** with symptoms that are “hard to control” (owner report). - Help and treatment for a **stray rabbit** brought in by an owner (owner report). ## People - **Glenn Marlow** (named on the clinic website; referred to as “Mr Marlow” in a review): one owner dealing with a cat with a rare cancer says he and the team were “amazing,” specifically for **answering all questions** and providing extra help during a highly stressful situation. - **Caroline Marlow** (named on the clinic website): one owner credits Caroline for **help and dedication** over a week while she supported a **stray rabbit** they had taken in. - Staff more broadly are described in multiple reviews as **friendly**, **kind**, and **informative**, with owners also noting pets being **looked after well** (e.g., “Alex the cat”) and staff recognising and knowing a long-term patient (“Jerry”). ## Reviews **4.8 stars from 59 reviews.** The written reviews available to us are largely brief but consistently positive, with several long-term clients mentioning many years of use. “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention **friendly/kind communication**, including being **informative**. - Multiple comments point to **continuity and long-term trust** (“over thirty years”, “more than 20 years”, “always used”). - Examples of care owners highlight include support through **serious illness** (rare cancer; difficult symptom control) and attentive handling of **cats and rabbits** (including a stray rabbit case).

## Summary Archway Veterinary Centre describes itself as **employee-owned** and **RCVS-accredited**, with a **24-hour emergency service** where **out-of-hours calls are redirected to Vets Now**. The website lists a broad mix of routine and rehabilitation services (including **dentistry, hydrotherapy/physiotherapy, exotics care, and pet travel documentation**). In the latest reviews, owners most often point to **supportive staff** and **fast access when needed**—including one account of a **rabbit being seen almost immediately after arrival and improving within hours**. ## Services Based on the clinic website and the review details available: - **24-hour emergency service**; **out-of-hours redirected to Vets Now** (as stated on the website) - **Dentistry** - **Exotics** (reviews specifically mention treatment for a **rabbit**) - **General anaesthesia** - **Neutering** - **Vaccinations** - **Home visits** - **Hydrotherapy** and **physiotherapy** - **Repeat prescriptions** - **Pet travel & imported animals** - **Veterinary Nurse Training facility** (listed in the clinic data) - **Dog grooming** is mentioned in a review as a service they **used to offer but have stopped** ## People - **Mandy (reception)** is singled out by name in one review for “top notch service.” - Multiple reviews describe the wider team as **helpful and compassionate**, and one first-time client notes a **“lovely lady on the phone”** and feeling **at ease throughout** a visit. - One reviewer reports a **mixed experience at reception at another branch**, describing receptionists there as “difficult” and “verging on rude,” while still praising the veterinary team and nurses. ## Reviews **Google rating: 4.8 stars from 108 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention **support from staff**, including “helpful, friendly and compassionate.” - **Long-term client relationships** are referenced (e.g., “been with [them] for many years”) and one owner credits the team with helping their pet “Stella” get “back.” - **Speed of care** comes up in a rabbit case: after calling ahead, the pet was **seen almost immediately** and was reportedly **back to normal within hours**. - **Service experience varies by front desk/branch**: one review praises reception by name, while another criticises receptionists at another branch as difficult/rude. - One reviewer notes disappointment that **dog grooming was discontinued** after they used it regularly.

## Summary Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats, and rabbits. The website positions the team as providing “comprehensive” and “advanced quality care,” while the latest reviews available to us most often focus on the day-to-day experience: owners mention reception staff being particularly helpful and vets/staff listening to concerns. Reviews are consistently positive but don’t provide many specifics about particular procedures or complex cases. ## Services - Veterinary care for **dogs, cats, and rabbits** (website). - The practice states it provides **comprehensive treatment** and **advanced quality care** (website), but no specific procedures (e.g., vaccinations, neutering, dentistry, imaging) are listed in the information available to us. ## People - **Glenn Marlow & Caroline Marlow**: listed as leading the practice (website). - **Reception team**: specifically praised in a review for being “outstanding” and making owners feel their pets were in “safe hands” (review). - **Clinical team (vets/nurses, not individually named)**: described in reviews as **friendly, attentive**, and willing to **listen to concerns** (review). ## Reviews **4.9 stars from 60 reviews.** The latest written reviews available to us are strongly positive but mostly general rather than describing specific treatments. “Themes below are drawn from the latest written reviews available to us.” - Owners describe staff as **friendly and attentive**, and say they **listen to concerns**. - One review highlights **receptionists** as a standout part of the experience. - Multiple reviews are brief (e.g., “Always brilliant”), offering limited detail on outcomes or specific services.