Dog & Cat Vets in Pontypool

## Summary Folly Veterinary Centre describes itself on its website as an **independent veterinary practice**. The site highlights routine and planned-care services (including **Puppy & Kitten Packages**, a **Pet Health Plan**, **dental care**, **nurse clinics**, and **end-of-life care**) alongside **diagnostics & specialist care**. From the latest reviews available to us, owners most often describe: - **Urgent same-day help being accommodated**, including a cat seen for an emergency appointment and recovering after intensive effort by the team. - **Follow-up communication**, with one owner mentioning **regular phone calls from a vet (Dinika)** to check on a dog after tests. - A mix of experiences around **consent and cost**: one reviewer alleges they were charged **£200** for a suspected bee sting, that a leg was shaved “without asking,” and they felt pressured to go to an emergency vet. ## Services Services listed on the clinic website: - Puppy & Kitten Packages - Vaccinations & identification - Pet Health Plan - Dental care - Nurse clinics - Diagnostics & specialist care - End-of-life care Services evidenced in reviews: - Emergency/urgent appointments for cats (an “emergency appointment” being accommodated) - Admission for a **series of tests**, with results returned within about a week (as described by one reviewer) - Surgical care (one review mentions a dog passing peacefully after an operation) ## Pricing - One reviewer reports being charged **£200** for a visit involving suspected bee sting symptoms, leg shaving, and fluids (“saline water in her leg”). No other prices are stated in the provided information. ## People - **Dinika (vet)**: mentioned in a review as providing **regular follow-up phone calls** to check on a dog after consultation and testing. - The wider team is repeatedly described as listening to concerns and supporting owners during difficult decisions, including end-of-life situations (examples include “listening to your worries and concerns,” and support around a dog who “passed away peacefully… after an operation”). ## Reviews **4.5 stars from 180 reviews.** Themes below are drawn from the latest written reviews available to us. - **Responsiveness in urgent situations:** an emergency appointment for a cat was described as being accommodated, with the pet recovering despite an initially poor prognosis. - **Communication and follow-up:** one owner specifically mentions **regular phone calls from the vet** to check progress after tests. - **Support during difficult/end-of-life care:** multiple reviews reference help “at a difficult time” and a dog passing peacefully after an operation. - **A serious complaint about consent and charges:** one reviewer alleges **£200** fees for a suspected bee sting, shaving a leg “without asking,” and feeling pushed toward emergency referral; they describe the experience as a “rip off.”

## Summary Goshen Veterinary Centre is a small-animal practice that, based on reviews, handles routine care (vaccinations) as well as ongoing management of longer-term conditions. Several owners describe continuity of care (seeing the same vet each visit) as a standout, which they found helpful when managing a dog with a progressive disease. Reviews also mention vets taking time to explain diagnoses and keeping nervous dogs calm and comfortable during appointments. Feedback is mixed around front-desk interactions and access: multiple reviewers describe rude phone manner when asking about costs, and one review alleges their very unwell dog was refused treatment; others say it can be difficult to get appointments and that the practice has “rules” that aren’t bent. ## Services Only services explicitly referenced in the available website snippet/reviews are listed: - Vaccinations/jabs (discussed by a reviewer comparing costs for two dogs’ vaccinations). - Neutering (asked about by a reviewer calling for pricing). - Ongoing care for a progressive disease (owner notes repeat visits with the same vet). - Emergency/urgent presentation is mentioned in reviews, but no formal emergency or out-of-hours arrangement is described by the clinic in the information available to us. ## Pricing Pricing details are limited and come from individual reviewers: - One reviewer states vaccinations for two dogs would be “over £200” at this practice (they compared it with “£70” elsewhere). - One reviewer references paying “700” for the vet to open (context suggests an out-of-hours/opening request, but the review does not give a clear, official fee structure). ## People - **Paul (vet)**: Mentioned by name as providing care for “a few pets.” One owner specifically valued being able to see the same vet (Paul) at each appointment while dealing with a dog with a progressive disease. - **Reception/front desk (unnamed)**: Multiple reviews describe phone interactions as rude when asking about registration and procedure pricing; another review criticises staff handling when seeking help for an extremely ill dog. ## Reviews **4.4 stars from 152 reviews.** The latest written reviews show both strong clinical experiences in appointments and sharp criticism of phone interactions and access. **Themes below are drawn from the latest written reviews available to us.** - Owners describe vets being calm with pets and explaining what was wrong in a way they could understand (including making a dog feel comfortable during the visit). - Continuity is repeatedly highlighted: one reviewer found it particularly helpful to see the same vet each time for a progressive condition. - Appointment availability is a recurring practical issue (“difficult to get an appointment sometimes”), though at least one owner said they were willing to wait. - Several negative reviews focus on customer service on the phone when asking about costs (“rude on the phone”), and one alleges refusal to treat a severely ill dog (with the owner then attending another vet).