Goshen Veterinary Centre – Vets in Pontypool
Clinic Overview
Goshen Veterinary Centre is a small-animal practice that, based on reviews, handles routine care (vaccinations) as well as ongoing management of longer-term conditions. Several owners describe continuity of care (seeing the same vet each visit) as a standout, which they found helpful when managing a dog with a progressive disease. Reviews also mention vets taking time to explain diagnoses and keeping nervous dogs calm and comfortable during appointments.
Feedback is mixed around front-desk interactions and access: multiple reviewers describe rude phone manner when asking about costs, and one review alleges their very unwell dog was refused treatment; others say it can be difficult to get appointments and that the practice has “rules” that aren’t bent.
Services
Only services explicitly referenced in the available website snippet/reviews are listed
- •Vaccinations/jabs (discussed by a reviewer comparing costs for two dogs’ vaccinations).
- •Neutering (asked about by a reviewer calling for pricing).
- •Ongoing care for a progressive disease (owner notes repeat visits with the same vet).
- •Emergency/urgent presentation is mentioned in reviews, but no formal emergency or out-of-hours arrangement is described by the clinic in the information available to us.
Pricing
Pricing details are limited and come from individual reviewers
- •One reviewer states vaccinations for two dogs would be “over £200” at this practice (they compared it with “£70” elsewhere).
- •One reviewer references paying “700” for the vet to open (context suggests an out-of-hours/opening request, but the review does not give a clear, official fee structure).
People
- •Paul (vet): Mentioned by name as providing care for “a few pets.” One owner specifically valued being able to see the same vet (Paul) at each appointment while dealing with a dog with a progressive disease.
- •Reception/front desk (unnamed): Multiple reviews describe phone interactions as rude when asking about registration and procedure pricing; another review criticises staff handling when seeking help for an extremely ill dog.
Reviews
4.4 stars from 152 reviews. The latest written reviews show both strong clinical experiences in appointments and sharp criticism of phone interactions and access.
- •Owners describe vets being calm with pets and explaining what was wrong in a way they could understand (including making a dog feel comfortable during the visit).
- •Continuity is repeatedly highlighted: one reviewer found it particularly helpful to see the same vet each time for a progressive condition.
- •Appointment availability is a recurring practical issue (“difficult to get an appointment sometimes”), though at least one owner said they were willing to wait.
- •Several negative reviews focus on customer service on the phone when asking about costs (“rude on the phone”), and one alleges refusal to treat a severely ill dog (with the owner then attending another vet).
Animals Treated at Goshen Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Goshen Veterinary Centre
Opening Hours
Hours
Reviews for Goshen Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 152 we track in total. Recent reviews may not be representative of overall sentiment.
Jan Hopkins
in the last week
Az Ashraf
a month ago
Very nice company, honest staff and they care about the pets
Jasmine Jones
2 months ago
I have had a few pets taken care of by Paul and the team. The care they give is excellent. I especially found seeing the same vet at each appointment particularly helpful when dealing with a dog with a progressive disease. It can be difficult to get an appointment sometimes but I have always been happy to wait.
Rebecca Jones
4 weeks ago
Terrible customer service, rude on the phone. Calling to find out registration costs amd costs for neutering and was told Yes, there's a charge!
Rebecca Jones
3 months ago
Terrible customer service, rude on the phone. Calling to find out registration costs amd costs for neutering and was told "Yes, there's a charge!"
Karen Barton
3 months ago
Absolutely great service!! Staff are so lovely and friendly. They were absolutely wonderful with our dog Miley, very caring and made her feel comfortable. Vet who treated her was so calm and took time to explain to us what was wrong with her. Would highly recommend taking you’re pets to Goshen vets 😊
Karen Barton
5 months ago
Absolutely great service!! Staff are so lovely and friendly. They were absolutely wonderful with our dog Miley, very caring and made her feel comfortable. Vet who treated her was so calm and took time to explain to us what was wrong with her. Would highly recommend taking you’re pets to Goshen vets 😊
Thomas McIntyre
4 months ago
Partner called as soon as this Veterinary opened the Vet himself may have excellent reviews however the staff don't my partner called as we have an extremely ill dog who has now been refused treatment by this practice. This vet has countless bad reviews why are you still operating? My partner has had to rush her to another local vet and they have said she is in a bad way and has been rushed in for emergency consultation, we don't know if she is likely to survive. Shame on Goshen Veterinary Practice! Unfortunately shortly after writing this om Friday morning and my partner rushing to another vet our spaniel died in my partners arms within ten minutes at another vet. Needless to say we have been devasted all weekend since her passing.
C *
a year ago
I called up this vet to see about my dogs and cats being transferred over however wished I didn't bother. Receptionist didn't even know the prices of kennel costs etc and when I said it doesn't matter as we take them to a place in Newport to have their jabs done. The woman was rude and said they wouldn't allow it although there is no law in place where you can't shop around and to be honest who would pay over £200 for two dogs to have jabs when it can be done for £70 especially with the cost of living issue. While I completely love and adore my dogs I'll not told by a practice that they would need their jabs there and will not spend extra money unnecessary. The practice seems all about cost and no care for the animals which is shame as they were recommended. Avoid.
Willow Oaks
2 years ago
The vet and the staff are extremely good, true they have some rules but you respect their decisions. Some people saying after I paid 700 for him to open but why didn't they just go to out of hours?? They just know he accepts less money. And for some people about the appointments as I've previously stated they have rules and regulations and it shouldn't be bent because of you. Incredible vet and staff though I recommend this clinic. And the It's the duty of vets to care for random animals I find. They probably pay money to have it sent away, if you love the poor sick animal so much then pay from your own pocket.
