Best Vets in Pontypool – Complete Local Guide

Folly Veterinary Centre, located in Pontypool, is a well-regarded veterinary practice noted for its comprehensive services and dedicated care. With a Google Maps rating of 4.4 stars from 178 reviews, the clinic demonstrates a strong reputation within the community, particularly in veterinary nurse training and emergency services available around the clock or during extended hours. The customer feedback highlights the clinic's compassionate and professional approach. Many reviewers commend the staff for their attentiveness and dedication, with specific mentions of the veterinarians, veterinary nurses, and administrative team. Rachel Jones praises the clinic for their exceptional care over the years, and Michelle Miller appreciates the heartfelt treatment her dog received, even in her final moments. Another reviewer, Rhi Taylor, highlights the clinic's efficiency in handling urgent cases when her regular vet was unavailable, noting the prompt testing and follow-up care by the veterinary team, particularly by a vet named Dinika. However, there is a negative review from Aaliyah Brock, who expresses dissatisfaction with the treatment costs and procedures performed without her consent, suggesting a potential area for improvement in communication and transparency regarding treatment options and pricing. Overall, Folly Veterinary Centre is recognized for its friendly and welcoming environment, where staff treats pets like family. While the majority of reviews are positive, the clinic might benefit from addressing concerns related to communication and consent to ensure a consistently excellent experience for all clients.

Goshen Veterinary Centre, located in Pontypool, is a veterinary practice with a mixed reputation based on customer reviews. With a Google Maps rating of 4.4 stars from 149 reviews, the clinic is generally seen favorably, though a closer look at individual experiences reveals some inconsistencies. Positive feedback highlights the clinic's excellent veterinary care and friendly staff. For instance, Karen Barton praised the team for their exceptional service, noting their attentiveness and ability to make her dog, Miley, feel comfortable during her visit. Similarly, Willow Oaks commended the vet and staff for their professionalism and adherence to rules, expressing satisfaction with their services despite some policy-related disagreements. On the other hand, several negative reviews criticize the clinic, particularly regarding customer service. Rebecca Jones reported a frustrating experience when inquiring about registration and neutering costs, describing the interaction as rude. Thomas McIntyre shared a distressing incident where his partner's critically ill dog was refused treatment, leading to an emergency situation at another veterinary clinic. Another reviewer expressed dissatisfaction with the clinic's pricing policies and perceived focus on costs over care. The feedback suggests that while the veterinary care at Goshen Veterinary Centre is well-regarded by some, there are significant concerns about customer service and communication, highlighting the importance of clear and compassionate interactions with clients. Pricing transparency appears to be an area for improvement, as it is a recurring theme in negative reviews. Overall, potential customers might consider the mixed nature of reviews when deciding on this clinic for their pets' needs.