Emergency Vets in Pontypool

## Summary Folly Veterinary Centre describes itself on its website as an **independent veterinary practice**. The site highlights routine and planned-care services (including **Puppy & Kitten Packages**, a **Pet Health Plan**, **dental care**, **nurse clinics**, and **end-of-life care**) alongside **diagnostics & specialist care**. From the latest reviews available to us, owners most often describe: - **Urgent same-day help being accommodated**, including a cat seen for an emergency appointment and recovering after intensive effort by the team. - **Follow-up communication**, with one owner mentioning **regular phone calls from a vet (Dinika)** to check on a dog after tests. - A mix of experiences around **consent and cost**: one reviewer alleges they were charged **£200** for a suspected bee sting, that a leg was shaved “without asking,” and they felt pressured to go to an emergency vet. ## Services Services listed on the clinic website: - Puppy & Kitten Packages - Vaccinations & identification - Pet Health Plan - Dental care - Nurse clinics - Diagnostics & specialist care - End-of-life care Services evidenced in reviews: - Emergency/urgent appointments for cats (an “emergency appointment” being accommodated) - Admission for a **series of tests**, with results returned within about a week (as described by one reviewer) - Surgical care (one review mentions a dog passing peacefully after an operation) ## Pricing - One reviewer reports being charged **£200** for a visit involving suspected bee sting symptoms, leg shaving, and fluids (“saline water in her leg”). No other prices are stated in the provided information. ## People - **Dinika (vet)**: mentioned in a review as providing **regular follow-up phone calls** to check on a dog after consultation and testing. - The wider team is repeatedly described as listening to concerns and supporting owners during difficult decisions, including end-of-life situations (examples include “listening to your worries and concerns,” and support around a dog who “passed away peacefully… after an operation”). ## Reviews **4.5 stars from 180 reviews.** Themes below are drawn from the latest written reviews available to us. - **Responsiveness in urgent situations:** an emergency appointment for a cat was described as being accommodated, with the pet recovering despite an initially poor prognosis. - **Communication and follow-up:** one owner specifically mentions **regular phone calls from the vet** to check progress after tests. - **Support during difficult/end-of-life care:** multiple reviews reference help “at a difficult time” and a dog passing peacefully after an operation. - **A serious complaint about consent and charges:** one reviewer alleges **£200** fees for a suspected bee sting, shaving a leg “without asking,” and feeling pushed toward emergency referral; they describe the experience as a “rip off.”