Emergency Vets in Powys

## Summary Four Crosses Veterinary Centre describes itself as an **independent mixed animal practice** that has been caring for animals for **over 50 years**. The website states it **runs its own out-of-hours service** from the Four Crosses branch, with **two vets on call for emergencies**—something multiple reviewers say they specifically wanted (and one review describes receiving helpful phone advice late at night for a suspected caterpillar-related irritation). Reviews also point to **quick appointment availability** and generally positive experiences, but there are also accounts of **poor front-desk interactions out of hours** and a **problem during a nail clip** that left a dog with a bleeding paw, plus a complaint about **missing transferred history notes**. ## Services Based on the clinic website and recent reviews, the practice offers: - **Small animal services** (one review mentions a **nail clipping** appointment; another mentions ongoing care for an older dog with **arthritis and age-related conditions**). - **Farm animal services** (listed on the website). - **Equine services** (listed on the website). - **Out-of-hours emergency care run by the practice**, based at the Four Crosses branch, with **two vets on call** (website). - One reviewer (not registered with the practice) describes calling at night about a dog that had picked up a “brown fuzzy caterpillar” and receiving **phone guidance that resolved the issue**. - **Pet Health Club** (website). - **Repeat prescriptions** (website). - **Pet travel to the EU** services (website). - **Veterinary nurse training facility** (from the clinic data provided). ## People No staff members are named in the information provided. From the latest reviews: - A **vet giving phone advice out of hours** is described as “kind and helpful,” with the owner reporting their dog recovered after following the advice. - Reception/front-desk experience is **mixed**: one reviewer describes an **out-of-hours receptionist** as rude and hanging up, while another review criticises reception staff as unhelpful/frustrated. ## Reviews **Google rating: 4.8 stars from 184 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Access and responsiveness:** a reviewer mentions **quick appointment availability**; another valued that the practice **covers its own out-of-hours**. - **Out-of-hours support can be very good, but not consistently:** one owner reports **effective late-night guidance** by phone; another reports an **out-of-hours call handled rudely**, including being hung up on. - **Handling and admin issues raised by a minority of reviewers:** one report of a **nail clip leading to a bleeding paw** and **history notes from a previous vet being lost**. - **General impressions skew positive:** several reviews use brief but consistent descriptors like “professional,” “friendly,” and “knowledgeable,” with one noting “medically excellent” care for an older dog with chronic conditions.

## Summary Cain Veterinary Centre is an independently owned practice (owned by Rob Edwards and Simon Wilson) and a member of XLVets. The website describes it as a **farm-only** veterinary practice (since September 2017) with **24/7, 365-day out-of-hours support**, and a team that includes **five vets** and **two approved TB testers**. Reviews largely reinforce **responsiveness and support**, including a report of a **fast call-out on a Bank Holiday** for a pet sheep and clients describing vets as “professional and attentive.” There’s a clear mismatch between the “farm-only” description and multiple reviews mentioning care for **a greyhound, a duck, and puppies**, so prospective clients may want to clarify what species they currently take on. Concrete specifics mentioned: - 24/7/365 out-of-hours support is stated on the website. - Approved TB testing capability is stated on the website. - A same-day/holiday call-out is described in a review (Bank Holiday attendance for a sheep). - Breeding support is described in a review (helping a client through their first litter of pups with questions and queries). ## Services - Farm animal veterinary services (website describes the practice as farm-only and “farm animal” focused). - Out-of-hours / emergency cover: operates 24 hours a day, 365 days a year, with out-of-hours support (website). - TB testing: employs two approved TB testers (website). - On-farm/call-out attendance is implied by a review describing a quick visit on a Bank Holiday for a sheep. - Advice and support around breeding/reproduction is mentioned in a review about a first litter of puppies (answering questions and queries). ## People - **Rob Edwards** (owner) and **Simon Wilson** (owner) are named on the website. - **Ian Williamson** is mentioned in a review in the context of retirement, alongside thanks for looking after a pet sheep and attending quickly on a Bank Holiday. ## Reviews **Google rating: 4.6 stars from 18 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clients repeatedly describe the vets/staff as **professional and attentive**, with comments about “experienced vets.” - **Responsiveness** is specifically highlighted: one review notes a **fast call-out even on a Bank Holiday**. - Several reviews describe support with **non-farm animals** (a greyhound, a duck, puppies), which conflicts with the clinic’s “farm-only” description on its website.