Dog & Cat Vets in Deeside

## Summary Daleside Veterinary Group describes itself as an **independent** practice. Based on the clinic’s own service list and recent owner comments, it appears set up for routine preventative care alongside surgical and supportive services (including **laparoscopic surgery**, a **pet blood bank**, and **nurse clinics**). Recent reviews repeatedly mention: - **Surgery plus aftercare support**, including dogs **neutered** here and owners getting help with aftercare questions. - **Dental surgery** with owners reporting their dog doing “really amazing” afterwards. - **End-of-life care**, with one owner describing a gentle euthanasia appointment and a **condolence card** sent afterwards. - Staff taking time with **nervous pets**, including arranging a **booster vaccination visit** for a dog that “will not go in the car.” ## Services Services and capabilities mentioned on the clinic website and in reviews include: - **Vaccinations** (including booster vaccinations) - **Preventative health** and **free healthy pet checks** - **Nurse clinics** - **Microchipping** - **Pet passports** - **Pet blood bank** - **Surgery**, including **laparoscopic surgery** - **Dental surgery** (procedure referenced in reviews) - **Neutering** (referenced in reviews) - **Veterinary acupuncture** - **End-of-life care / euthanasia** (referenced in reviews) - **Emergency care** is referenced on the website (listed under services), but no further details are provided in the available information. - **Veterinary Nurse Training facility** (listed in structured clinic data) ## People - **Faith** (role not stated) is mentioned as someone who “always remembers” dogs’ names, which an owner found reassuring. - **Louise** is named in a review for giving a **booster vaccination** for a dog that wouldn’t travel by car; the owner said she was patient and helped two nervous dogs settle. - Vets and the support team are described in multiple reviews as **attentive and understanding**, especially around **post-op aftercare** and **dental surgery recovery** (no individual vet names provided). ## Reviews **4.5 stars from 247 reviews.** Themes below are drawn from the latest written reviews available to us. - **Post-operative support:** owners mention staff answering aftercare questions after neutering and being supportive during recovery. - **Dental work outcomes:** one owner specifically reports their dog doing very well after dental surgery. - **Kindness during difficult appointments:** one review describes a gentle euthanasia experience and notes the practice sent a condolence card afterwards. - **Practical help and organisation:** prescriptions being ready for collection is mentioned. - **Handling nervous animals:** patience and calm handling are described for “nervy” dogs during a vaccination visit.

## Summary Quay Veterinary Centre is part of the Grange Veterinary group (a multi-branch practice) and is RCVS accredited. The website positions the wider group as having a “state-of-the-art hospital” and modern equipment, with 24/7 emergency care available. From the latest reviews available, owners often mention staff taking time with anxious pets (including a “very afraid” cat and a dog that struggles with injections) and being supportive during end-of-life care (“didn’t rush me” when saying goodbye). One recent review describes a sharply different experience: concerns about unclear explanations of medication given to a cat, missed calls when trying to clarify details, and disappointment with the overall communication. ## Services - Veterinary care for cats and dogs is referenced in reviews. - End-of-life care/euthanasia is specifically described in reviews, including time and space given to owners during appointments. - Handling of nervous or difficult-to-treat pets (e.g., pets fearful of everything; a dog that thrashes during injections) is repeatedly mentioned. - 24/7 emergency care is stated on the website. - Veterinary nurse training facility (from clinic data). - RCVS accredited (from the website summary). - Facilities/equipment: described on the website as a “state-of-the-art hospital” with modern equipment (at group level). ## Pricing - A recent reviewer was quoted an estimated **£560** for a set of diagnostic tests scheduled for the following week (tests not itemised in the review). ## People - **Emma (reception)** is named in one review as greeting pets and owners warmly and helping them feel welcome. - One review mentions a **“relatively young male veterinarian”** (not named) and criticises the communication style—using technical terminology without clear explanation and not clearly explaining what medications were administered. ## Reviews **Google rating: 4.8 stars from 76 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support during euthanasia/end-of-life:** owners describe not being rushed and staff helping make a difficult appointment calmer. - **Nervous pets handled with patience:** examples include a fearful cat and a dog that resists injections; reviewers say staff gave them time to cope. - **Appointments access is mixed:** one review says it “takes time to get an appointment,” while another says appointments are “always available when you need them.” - **Communication concerns in a recent negative review:** one owner reports unclear explanations about medication, wanting more diagnostics before treatment, and difficulty getting calls answered when trying to clarify what had been given. - **Pet plan mentioned:** one reviewer says the “Grange pet plan” makes appointments easier.

## Summary Hawarden Park Veterinary Centre is part of the Grange Veterinary group. The website states the wider group is **RCVS accredited** and offers **24/7 out-of-hours urgent attention**, alongside a purpose-built hospital with **modern equipment**. In the latest reviews available to us, owners most often mention a **friendly, welcoming reception team** and vets being **thorough and gentle**, including with a **timid kitten**. There is also a contrasting report of **no response** after trying to change an appointment time by email. ## Services - **24/7 emergency / out-of-hours care** (website states urgent attention is available 24 hours a day, 7 days a week, via phone). - **General vet appointments and check-ups** (website references anything from a “simple check-up” to “something more extensive”; reviews describe first-time visits and examinations where concerns were assessed and found to be unfounded). - **Care for multiple pets** (reviews mention dogs, cats, and a kitten). - **Pet Health Plans** (website mentions “Pet Health Plans” focused on proactive, preventive care, but does not give plan details or pricing). ## People - **Veterinary team**: Reviewed as “thorough and gentle” during a first visit with a dog, and “lovely and reassuring” with a timid kitten (owners specifically note the handling of nervous pets). - **Reception team**: Repeatedly described as friendly and helpful; one reviewer specifically thanked “vet and receptionist” for making them feel welcome. - **Communication follow-through (mixed)**: One reviewer reports not receiving an email or call back after asking to change an appointment time, and said this put them off joining. ## Reviews **Google rating: 4.7 stars from 60 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently mention a **friendly, welcoming** experience from reception through to vets. - Several reviews highlight vets being **gentle/reassuring** (including with a **timid kitten**) and **thorough** in examinations. - Some clients use the practice across the group’s **multiple surgeries** and report their dogs are looked after well. - One negative review cites **lack of response** when trying to rearrange an appointment via email.