Quay Veterinary Centre

Quay Veterinary Centre in Deeside is part of the Grange Veterinary group, a multi-branch practice, and is RCVS accredited. The wider group advertises access to a state-of-the-art hospital, modern equipment and 24/7 emergency care. Recent feedback is mostly positive about friendly staff and patient handling of anxious pets, though there is also a recent complaint about communication around treatment and follow-up.

Services

•General veterinary care for cats and dogs, with reviews specifically mentioning both species.
•Support for nervous or difficult-to-treat pets; reviewers describe staff being calm and patient with a very fearful cat and with a dog that struggles with injections.
•End-of-life care, with owners describing unhurried, empathetic support during euthanasia appointments.
•24/7 emergency care is available through the wider group.
•The practice is RCVS accredited and is listed as a veterinary nurse training facility.
•At group level, Grange Veterinary promotes access to a state-of-the-art hospital and modern equipment.

Pricing

No published pricing information is currently available for this clinic.

People

•Emma is named on reception and is praised for being warm, welcoming and good with pets and owners.
•Reviews also describe the wider team of vets and nurses as friendly, professional and caring, particularly with anxious animals and during difficult end-of-life visits.
•One recent review refers to an unnamed younger male vet and criticises the clarity of explanations given about medication and follow-up.

Reviews

Google rating: 4.7 stars from 77 reviews.

•Recent feedback is generally positive about the team being friendly, professional and approachable; the newest review simply describes the service as excellent with friendly staff.
•The clearest recurring strength is handling worried or reactive pets patiently, including a frightened cat and a dog that resists injections.
•End-of-life care is another positive theme, with owners saying they were given time and compassion during very difficult appointments.
•Experiences around communication and access are more mixed: one reviewer says appointments can take time to get, while another says they are usually available when needed; a recent 1-star review reports unclear explanations about medication and difficulty getting follow-up calls answered.

Reviews for Quay Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 77 we track in total. Recent reviews may not be representative of overall sentiment.

Robert Orme

2 months ago

Excellent service, friendly staff.

Klaudia Szablak

3 months ago

Awful experience. On Thursday morning, my cat was found to have swollen kidneys, so we took him to the clinic the same day (Thursday evening after 5 pm). He was examined by a relatively young male veterinarian, who advised that it might be kidney disease. We were given a list of tests to be carried out the following Tuesday, with an estimated cost of £560, which we were more than willing to proceed with, as our cat meant the world to us. The vet administered an antibiotic tablet and a Prevomax injection, which is typically used to treat or prevent nausea and vomiting—symptoms our cat was not displaying at the time. Unfortunately, on Saturday morning we woke up to find our beloved cat had passed away. Today (Monday), we had to call the clinic to clarify what medication had actually been administered, as the vet had not explained this clearly during the appointment and used a lot of technical terminology without proper explanation. Our calls to the original clinic went unanswered, so we contacted the Flint branch to both obtain this information and cancel the Tuesday appointment. We were told the matter would be “looked into,” though we have little confidence that this will happen. We are extremely disappointed with the level of communication and care provided. In our view, further diagnostic tests should have been carried out before administering any medication. Losing our cat—who was only three years old—just before Christmas has been devastating. Despite the clinic’s positive reviews, we will not be using this veterinary practice again. I would strongly advise others to question and seek full explanations for any treatments being given, as the vet we saw did not appear willing to explain things clearly.

Gemma Floyd

1 year ago

Very friendly service good with the animals just takes time to get an appointment

Eve K

Paula Trickett

Dave Jones

Cat

Jacek Borek

2 years ago

Absolutely brilliant team 😊 we took out cat who is very afraid of everything and they were lovely and caring. Highly recommend.

Christian Dodd

Very friendly and professional staff. Emma on reception will greet you and your pet(s) with a big smile and make you feel very welcome. Issues, concerns or any advice is given in a professional manner. The Grange pet plan makes appointments far easier. 5*

Jeannie Prince

Excellent vets! Always appointments available when you need them and always friendly but professional staff members. Would highly recommend, never let me down. Thank you

Rebecca Stacey

7 years ago

The vets here are wonderful. They all clearly care about your pet and try to give the best recommendations. Fair pricing and I trust them with my pets care, which is very important. Wouldn't go anywhere else. They have treated a number of my animals, and are always especially good during the end of a loved ones life, when the time comes. Love that I can now book appointments online, very handy!