Quay Veterinary Centre – Vets in Deeside
Clinic Overview
Quay Veterinary Centre in Deeside is part of the Grange Veterinary group, a multi-branch practice, and is RCVS accredited. The wider group advertises access to a state-of-the-art hospital, modern equipment and 24/7 emergency care. Recent feedback is mostly positive about friendly staff and patient handling of anxious pets, though there is also a recent complaint about communication around treatment and follow-up.
Quay Veterinary Centre in Deeside is part of the Grange Veterinary group, a multi-branch practice, and is RCVS accredited. The wider group advertises access to a state-of-the-art hospital, modern equipment and 24/7 emergency care. Recent feedback is mostly positive about friendly staff and patient handling of anxious pets, though there is also a recent complaint about communication around treatment and follow-up.
Services
- •General veterinary care for cats and dogs, with reviews specifically mentioning both species.
- •Support for nervous or difficult-to-treat pets; reviewers describe staff being calm and patient with a very fearful cat and with a dog that struggles with injections.
- •End-of-life care, with owners describing unhurried, empathetic support during euthanasia appointments.
- •24/7 emergency care is available through the wider group.
- •The practice is RCVS accredited and is listed as a veterinary nurse training facility.
- •At group level, Grange Veterinary promotes access to a state-of-the-art hospital and modern equipment.
Pricing
No published pricing information is currently available for this clinic.
People
- •Emma is named on reception and is praised for being warm, welcoming and good with pets and owners.
- •Reviews also describe the wider team of vets and nurses as friendly, professional and caring, particularly with anxious animals and during difficult end-of-life visits.
- •One recent review refers to an unnamed younger male vet and criticises the clarity of explanations given about medication and follow-up.
Reviews
Google rating: 4.7 stars from 77 reviews.
- •Recent feedback is generally positive about the team being friendly, professional and approachable; the newest review simply describes the service as excellent with friendly staff.
- •The clearest recurring strength is handling worried or reactive pets patiently, including a frightened cat and a dog that resists injections.
- •End-of-life care is another positive theme, with owners saying they were given time and compassion during very difficult appointments.
- •Experiences around communication and access are more mixed: one reviewer says appointments can take time to get, while another says they are usually available when needed; a recent 1-star review reports unclear explanations about medication and difficulty getting follow-up calls answered.
