Specialist Vets in Buckley

## Summary Village Veterinary Surgery is a **veterinary nurse training facility** (as stated in the clinic data). The clinic’s ownership (independent vs corporate group) **isn’t specified** in the information provided. Based on recent reviews, it appears set up for **routine appointments and procedures**, with support for **more serious cases that may need an overnight stay**. Concrete details mentioned by owners include: - **Clear explanations during consultations**, with vets checking owners’ questions are fully answered before finishing the appointment. - **Overnight hospitalisation for a sick dog**, with “lots of phone calls” updating the owner during the stay. - **Small-animal surgery** specifically referenced as a **guinea pig spay**. - Help with **pet insurance paperwork**, described as being “sorted” by the clinic to make things easier. ## Services Services and capabilities mentioned in available sources include: - **Consultations for dogs and cats**, including ongoing care over many years (as described by long-term cat owners). - **Treatment for injuries/foot problems**, e.g., a dog seen for limping with a **claw digging into the pad**. - **Surgery for small pets**, specifically a **guinea pig spay**. - **Inpatient/overnight care**, described in a case where a dog “had to stay overnight,” with updates provided to the owner. - **Support with pet insurance claims/paperwork**, mentioned as being handled by the practice in at least one case. - **Veterinary nurse training facility** (from structured clinic data). ## People - **Pete (vet)** is named in one review: described as **gentle and thorough**, and as giving **practical advice** during an appointment for an older dog with a painful claw/pad problem. - **Reception team** are repeatedly mentioned for being **welcoming and informative**, answering questions, and helping owners feel at ease during visits. ## Reviews **Google rating: 4.8 stars from 613 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication stands out**, including vets explaining situations clearly and the clinic providing multiple **update phone calls** during an overnight stay. - **Handling of anxious or vulnerable moments is frequently mentioned**, including compassion shown after a pet death and care around an older dog’s painful paw issue. - **Breadth of species and cases in reviews**, ranging from dogs and cats to a **guinea pig spay**. - **Practical support beyond treatment**, including assistance with **pet insurance** processes.

## Summary Brunswick Veterinary Surgery is part of the Grange Veterinary Hospital (Grange Vets group) and is described on its website as a purpose-built practice (built in 1982) and “one of the first accredited practices in the country.” The website mentions laser treatments and provides a specific process for emergencies (handled via a separate emergency contact number). In the latest reviews available to us, owners repeatedly mention being seen quickly (including being “seen straight away” and being fitted in after a missed appointment), clear explanations during consultations (including doing an overall health check and flagging issues the owner hadn’t noticed), and practical organisation around appointments (texting on arrival so staff can meet you in the car park). One reviewer also notes potential access challenges for wheelchair users due to a step at the entrance and narrow internal doors. ## Services - **Laser treatments** (listed on the clinic website). - **Emergency care arrangements**: the website directs owners to call a dedicated emergency number in case of emergency. - **General consultations/health checks**: reviews mention an “overall health check” and being made aware of previously unnoticed issues in a cat. - **Appointments/triage flexibility**: reviewers describe being seen promptly and being accommodated after missing an appointment. ## People - **Reception team**: one reviewer specifically calls out the receptionist as “very nice,” alongside “helpful” staff overall. - **Veterinary team (unnamed)**: reviewers mention vets being willing to explain things clearly, carrying out an overall health check, and accommodating urgent or missed appointments. ## Reviews **Google rating: 4.8 stars from 51 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners frequently describe **helpful, friendly staff** and a **clean, tidy** environment. - Multiple reviews mention **being seen quickly** and **accommodating scheduling**, including fitting a pet in after a missed appointment. - **Communication and explanation** are highlighted: one owner appreciated that the vet explained everything and performed an overall health check that identified issues they hadn’t noticed. - **Access notes**: one reviewer reports the building may be **difficult for wheelchair access** (step at entrance; some narrow doors).