Clinic Overview
- Friendly, caring staff are a consistent theme, from reception through to the vets, with several owners saying their pets were made a fuss of and put at ease. - Clear communication stands out, including explanations during appointments, test results being talked through properly, and owners feeling their questions were fully answered. - Support in urgent or emotional situations is mentioned more than once, including emergency care for a very poorly dog and compassionate handling after the loss of a guinea pig.
Village Veterinary Surgery in Buckley is part of IVC Evidensia. The practice offers small-animal care including routine consultations, surgery, inpatient care and help with insurance paperwork, with owners often highlighting clear explanations and a friendly, reassuring approach. Recent feedback also mentions emergency appointments, diagnostic scans and thoughtful support during difficult cases.
Services
- •Routine consultations and ongoing care for dogs and cats, including long-term care for cats and regular check-ups for dogs.
- •Diagnostics and investigations, with a recent owner mentioning a scan and clear explanations of the test results.
- •Treatment for injuries and painful foot problems, including a previously described case involving a claw digging into a dog’s pad.
- •Small-pet surgery, specifically including a guinea pig spay.
- •Emergency appointments and follow-up reviews, with one owner describing an out-of-hours visit on a Friday evening and a review the following morning.
- •Inpatient and overnight care, with owners noting update phone calls during a pet’s stay.
- •Help with pet insurance paperwork, mentioned as being handled by the practice in at least one case.
- •Veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic, although one recent reviewer said the fees were very fair and clearly explained.
People
- •Becky and Zoe are named by one owner, who praised their care during an emergency visit for a poorly Labrador.
- •Pete is mentioned in earlier feedback as a gentle and thorough vet who gave practical advice during an appointment for an older dog with a painful claw and pad problem.
- •The reception team are repeatedly described as welcoming, informative and helpful, with owners saying questions are answered clearly and visits feel well supported.
Reviews
Google rating: 4.8 stars from 619 reviews. Recent feedback is very positive overall.
- •Friendly, caring staff are a consistent theme, from reception through to the vets, with several owners saying their pets were made a fuss of and put at ease.
- •Clear communication stands out, including explanations during appointments, test results being talked through properly, and owners feeling their questions were fully answered.
- •Support in urgent or emotional situations is mentioned more than once, including emergency care for a very poorly dog and compassionate handling after the loss of a guinea pig.
- •Reviews also show a mix of routine and more involved care, including check-ups, food collection, scans, long-term care for cats, and guinea pig spaying.
