Emergency Vets in Chepstow

## Summary Marlow Vets describes itself as an independently owned, family veterinary practice led by Glenn and Caroline Marlow, treating dogs, cats and rabbits. From the latest reviews, owners most often describe hands-on medical and surgical care (including an operation with inpatient stays in the clinic’s cattery, with visiting rights), plus clear treatment plans for injuries and recovery. Practical paperwork support is also mentioned, with one client paying **£200** for an animal health certificate after guidance on what information was needed from their overseas vet. While many reviews emphasise compassion (including end-of-life support), one recent review alleges empathy has fallen away alongside increased focus on money. ## Services - Care for **dogs, cats and rabbits** (species explicitly mentioned by the clinic). - **Surgery and inpatient care**: one owner describes “one operation” plus “a couple of stays in their cattery,” and being allowed to visit while their cat was hospitalised. - **Medical investigations for unwell cats**: a case involving a cat that stopped eating and became lethargic required multiple visits to identify the issue. - **Lameness/injury assessment and recovery planning**: a dog with an injured leg was examined thoroughly (joints, muscles and the whole leg) and given a clear medication and recovery plan over “several months.” - **End-of-life care**: one owner describes supportive, gentle care at the “end stage” of their pet’s life. - **Travel documentation**: an **animal health certificate** is specifically referenced in a review (including what information they needed from a Spanish vet). ## Pricing - **£200** for an **animal health certificate** (reviewed cost for travel documentation). ## People - **Glenn Marlow & Caroline Marlow**: described on the clinic website as leading the practice. - **Will** (role not stated): repeatedly named in reviews, including involvement in a cat’s treatment and in end-of-life support described as “gentle and peaceful.” - **Izzy** (role not stated): named positively in a review alongside Will during a cat’s investigation, surgery and inpatient stays. ## Reviews **4.6 stars from 396 reviews.** The latest written reviews available to us include detailed accounts of surgery/inpatient care, injury work-ups, travel paperwork, and end-of-life support, alongside one complaint about perceived focus on money. “Themes below are drawn from the latest written reviews available to us.” - **Complex cat cases and hospitalisation**: multiple visits, an operation, and “a couple of stays” in the clinic cattery, with **visiting rights** mentioned. - **Clear examinations and plans**: thorough limb assessment (joints/muscles/whole leg) and a structured medication and recovery plan over months. - **Time-sensitive help with travel paperwork**: guidance on required information from an overseas vet and completion of an **animal health certificate** (£200 mentioned). - **Compassion in difficult moments**: specific praise for pre- and post-operative support and for calm, respectful end-of-life care. - **Conflicting experiences on cost/empathy**: one reviewer felt “customer service and empathy” had decreased while enthusiasm for “chasing the £££” increased.

## Summary Archway Veterinary Centre describes itself as **employee-owned** and **RCVS accredited**, and it also states it is a **veterinary nurse training facility**. The website says it offers a **24-hour emergency service**, with **out-of-hours calls automatically redirected to Vets Now**. From the latest reviews available to us, owners most often describe: - **Clear, collaborative decision-making** in scary situations (one owner says vet **El** set out options with pros/cons and agreed a treatment plan together). - **Support through difficult end-of-life visits**, including kindness during euthanasia and when collecting ashes. - **Surgical care mentioned by name**, including a dog’s **tail amputation** with a good recovery reported. ## Services Services listed on the clinic website include: - **Dentistry** - **Exotics** - **General anaesthesia** - **Home visits** - **Hydrotherapy** - **Physiotherapy** - **Neutering** - **Vaccinations** - **Repeat prescriptions** - **Pet travel & imported animals** Emergency care (as stated on the website): - **24-hour emergency service** - **Out of hours:** calls are **automatically redirected to Vets Now** Examples of care mentioned in reviews: - **Puppy immunisations** - **Neutering surgery** - **Tail amputation** - **Euthanasia and aftercare (ashes collection mentioned)** ## People - **El (vet)** is named in multiple reviews. Owners describe her as: - Taking concerns seriously and **explaining options with pros/cons** before agreeing a plan together. - Supporting owners through both **urgent illness** and **end-of-life decisions**. - **Nursing team**: mentioned for being present and supportive during euthanasia appointments. - **Reception team**: most recent reviews include both praise (kind/helpful when collecting ashes; kind and helpful during an unwell-dog visit) and a sharply negative report (one reviewer says they were **ignored for 10–15 minutes** while staff continued admin work). ## Reviews **Google rating: 4.7 stars from 169 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **End-of-life support is a recurring theme**, with owners describing staff being kind during euthanasia and thoughtful when handling ashes collection. - **Communication and shared decision-making**: one owner highlights being given clear choices and time to talk through a plan during an illness visit. - **Procedures and outcomes mentioned**: tail amputation (recovery reported as going well), plus puppy vaccinations and neutering. - **Reception experience is mixed**: several reviews praise receptionists as kind/helpful, while one review describes being ignored at the desk and leaving without being served.