Dog & Cat Vets in Haverfordwest

## Summary Oak Veterinary Group is a veterinary practice for both pets and farm animals, and is also listed as a veterinary nurse training facility. The website promotes a Pet Health Club® Plus plan where consultations are included, plus set-price preventive checks (a six‑month healthy pet check is advertised at £24.99) and a registered-client discount on pet travel services (10% off with PetAir). From the latest reviews available, owners most often mention being kept informed during treatment (including explanations of test results and what to do at home), tailoring appointments for nervous dogs, and follow-up after treatment (one reviewer describes a vet arranging a Sunday follow-up call). There is also a minority negative account describing an overbooked appointment leading to a wait, an unexpected £255 bill, and a dispute about insurance-claim information. ## Services - Care for **pets and farm animals** (both referenced on the website). - **Emergency veterinary services** (listed in the clinic data as 24/7 or extended-hours emergency care; no further details provided). - **Surgery/orthopaedics:** a reviewer describes a cat having a **hip operation** for a “rare and specific condition.” - **Diagnostics and treatment planning:** owners mention **tests being explained in detail** and being **kept informed** throughout care. - **Behaviour/handling support:** appointments **tailored for a nervous, stressed dog** (Jack Russell) according to one owner. - **Preventive care:** “six‑month healthy pet check” is advertised on the website. - **Veterinary nurse training facility** (listed in clinic data). ## Pricing - **Six‑month healthy pet check:** **£24.99** (website offer). - **Pet travel:** **10% off** “trusted pet travel with PetAir” for registered clients (website offer). - One negative reviewer reports being “loaded up a bill of **£255** without telling me” after an appointment (no itemised breakdown provided in the review). ## People - **Leslie‑Anne (vet)** is named in one review: the owner says she explained test results and treatment in detail, didn’t rush the appointment despite the practice being busy, and **requested a follow-up call the next day (Sunday)** to check on the dog’s condition. - Across multiple reviews, owners describe supportive input from the wider team (vets, nurses, and reception), with specific examples including **keeping owners informed**, **reassuring communication**, and **adapting the consultation** for a nervous pet. ## Reviews **4.8 stars from 280 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners frequently mention **clear communication and being kept updated**, including explanations of tests and advice on what to continue at home. - Several reviews describe staff taking time to **reduce stress for nervous pets**, including tailoring the appointment for an anxious dog. - Positive clinical outcomes are described, including a cat **recovering well after hip surgery** for a rare condition. - A minority report a poor experience: one reviewer describes **overbooking and waiting**, an **unexpected £255 charge**, **no diagnosis** for fur loss, and alleged issues with **insurance-claim information**.

## Summary Fenton Veterinary Practice Limited is an independent practice (established in 1950) providing care for both pets and farm animals, with a stated 24-hour emergency service. Recent reviews describe thorough consults that include full examinations and clear “plan A/plan B” options (including out‑of‑hours guidance for weekends), plus practical convenience like online booking with immediate email confirmation and rapid follow-up appointments. Multiple owners also mention staff taking extra time with anxious pets and talking treatments through in detail. ## Services - **Small animal veterinary care** (from the clinic’s service list and reviews referencing ongoing pet care, new puppy care, and injury assessments). - **Farm animal work**: dairy livestock, beef livestock, sheep livestock, and small holdings (from the website service list). - **24-hour emergency service** (stated on the website). - **Assessment of potential foreign body ingestion** (review mentions concern a dog may have eaten a maize cob; the visit included a full exam and contingency plans). - **Minor injury assessment and short-notice appointments** (review describes a paw injury seen promptly the next morning, and again the following day). - **Anal gland treatment** (specifically mentioned in a recent review, performed by a nurse). - **Long-term care for older animals** (owners describe ongoing, specific care plans and support over time). ## People - **Palesa (vet)**: mentioned by name in a recent review for covering background thoroughly, performing a full examination, and giving clear options including out-of-hours guidance. - **Lisa and Shaun (role not stated)**: long-term clients credit them with years of cat care; described as patient and as taking time to talk treatments through, including support for older animals needing ongoing care. - **Nursing team**: specifically praised for handling a dog’s anal gland treatment and for being gentle with nervous/scared cats. - **Reception team**: repeatedly mentioned for fitting people in when running late, being compassionate during difficult moments, passing on messages, and ensuring medicines are ready for collection. ## Reviews **Google rating: 4.7 stars from 347 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Thorough appointments with clear explanations and structured options (including “plan A/plan B” and appropriate questions). - Strong support for anxious or fearful pets, with staff giving extra time and handling them gently. - Convenience and responsiveness: online booking with immediate confirmation and quick appointments when needed. - Continuity over years of pet care, including support through end-of-life and long-term management for older animals. - Cost concerns: one recent review says fees are “so expensive,” contrasting with multiple others focused on quality of care and support.

## Summary The Oak Veterinary Group (The Oak surgery) is a veterinary practice offering an emergency service (including out-of-hours call-outs mentioned in reviews). Ownership (independent vs corporate group) isn’t stated in the information available to us. Based on the written reviews, the practice appears set up for urgent cases with follow-up support afterwards: owners describe being seen promptly when calling late on a Saturday evening, leaving with clear explanations and a treatment plan, and receiving check-in calls the next day or “catch-up calls during the week” (reported as being at no extra cost). ## Services - **Emergency veterinary service** (listed in clinic data and repeatedly referenced in reviews). - **Out-of-hours/on-call care** is specifically mentioned by reviewers (e.g., being seen late on a Saturday evening; a follow-up call from the on-call vet the next day). - **Follow-up support after emergency visits**, including phone check-ins to provide additional guidance on treatment (as described in reviews). - Reviewers also mention returning for **routine treatments** in future, but no specific routine services are described. ## Reviews **4.8 stars from 9 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Prompt emergency appointments and clear explanations:** one owner reports being seen quickly after calling late on a Saturday evening and leaving confident in the treatment after the vet explained everything. - **Follow-up calls after urgent care:** multiple reviewers describe check-in calls after they were home (including next-day calls and mid-week “catch-up” calls with extra guidance). - **Professional approach in emergencies:** reviewers use terms like “thorough,” “patient,” and “professional” when describing emergency visits.

## Summary The Oak Veterinary Surgery operates as part of **The Oak Veterinary Group** and provides care for **both pets and farm animals**. The website highlights a **Pet Health Club® Plus plan** where **consultations are included**, plus periodic offers such as a **six‑month healthy pet check** aimed at spotting “hidden health issues” early. Registered clients can also access **10% off trusted pet travel** via **PetAir** (as stated on the site). ## Services Based on the clinic’s website summary, the practice offers: - **Veterinary care for pets** - **Veterinary care for farm animals** - **Routine health checks**, including a “six-month healthy pet check” - **Pet travel support/arrangements** via a partner offer (PetAir discount for registered clients) - **Pet Health Club® Plus plan** that includes consultations (plan name and inclusion stated; full inclusions not listed in the provided summary) ## Pricing - **Six-month healthy pet check:** **£24.99** - **Pet travel offer:** **10% off** trusted pet travel with **PetAir** for registered clients - **Pet Health Club® Plus:** consultations are included (no plan price provided in the available information)