The Oak Veterinary Group The Oak surgery

The Oak Veterinary Group (The Oak surgery) is a veterinary practice offering an emergency service (including out-of-hours call-outs mentioned in reviews). Ownership (independent vs corporate group) isn’t stated in the information available to us.

Based on the written reviews, the practice appears set up for urgent cases with follow-up support afterwards: owners describe being seen promptly when calling late on a Saturday evening, leaving with clear explanations and a treatment plan, and receiving check-in calls the next day or “catch-up calls during the week” (reported as being at no extra cost).

Services

• •Emergency veterinary service (listed in clinic data and repeatedly referenced in reviews).
• •Out-of-hours/on-call care is specifically mentioned by reviewers (e.g., being seen late on a Saturday evening; a follow-up call from the on-call vet the next day).
• •Follow-up support after emergency visits, including phone check-ins to provide additional guidance on treatment (as described in reviews).
• •Reviewers also mention returning for routine treatments in future, but no specific routine services are described.

Reviews

4.8 stars from 9 reviews. “”

• •Prompt emergency appointments and clear explanations: one owner reports being seen quickly after calling late on a Saturday evening and leaving confident in the treatment after the vet explained everything.
• •Follow-up calls after urgent care: multiple reviewers describe check-in calls after they were home (including next-day calls and mid-week “catch-up” calls with extra guidance).
• •Professional approach in emergencies: reviewers use terms like “thorough,” “patient,” and “professional” when describing emergency visits.