Specialist Vets in Conwy

## Summary Celyn Veterinary Abergele offers routine and preventative care (consultations, vaccinations, neutering, dental examinations, wellness screening, nail clipping and health checks) and states it treats a wide range of species, including cats and dogs, small animals (such as rabbits, guinea pigs, ferrets and hamsters) and some exotic pets (including reptiles and birds). The practice is listed as **Rabbit Friendly** and provides **guidance for emergency vet needs**. From the latest reviews available to us, owners most often describe: - Supportive, unhurried handling of end‑of‑life appointments (including being talked through the process and a condolence card afterwards). - Reception staff making practical efforts to help, such as trying to bring appointments forward. - Consultations where owners feel listened to and concerns are addressed (one example mentions a young cat seen for diarrhoea). ## Services Based on the clinic website summary and review examples, services include: - **Consultations** (including for acute issues such as diarrhoea in a young cat, as mentioned in a review) - **Vaccinations** - **Neutering** - **Dental examination** - **Wellness screening** - **Nail clipping** - **Health checks / pet checks** - **End-of-life care** (euthanasia is described in multiple reviews as being handled calmly and with clear guidance) Species stated as treated: - **Cats and dogs** - **Small animals**: rabbits, guinea pigs, ferrets, hamsters - **Exotics**: lizards, snakes/other reptiles, birds (the site says the practice will treat some exotic animals and offer advice/support based on the pet’s needs) Emergency care: - The website states the clinic **provides guidance for emergency vet needs** (no further detail provided in the supplied information). ## People - **Kia (receptionist)** – specifically named in a review as “amazing,” with owners highlighting her helpfulness and kindness. - **Kath (vet)** – mentioned in a review as “professional and helpful” during an appointment for a 7‑month‑old Siamese cat with diarrhoea; the owner also comments on her knowledge. - Unnamed vet/reception team – multiple reviews describe staff guiding owners through euthanasia decisions and the procedure in a way that felt both professional and appropriately sympathetic. ## Reviews **Google rating: 4.9 stars from 221 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **End-of-life support is a recurring theme:** owners describe being listened to while upset, being guided through euthanasia “peacefully,” and receiving a condolence card afterwards. - **Reception help with access to appointments:** one reviewer notes the receptionist made “every effort” to secure an earlier appointment than the one booked online. - **Consultations that address concerns clearly:** owners say they feel listened to and that issues are dealt with professionally; one example references help for a cat with diarrhoea. - **Handling anxious pets:** one review describes the team being good with a dog that becomes anxious at the vet. - **Practical admin support during transfers:** one reviewer mentions the practice liaised with a previous vet to obtain paperwork and also updated microchip details.

## Summary Mochdre Vets describes itself as an **independent** practice and a **Veterinary and Rehabilitation Centre**, with on-site facilities such as **CT scanning**, a **hydrotherapy pool**, and an **underwater treadmill**. The practice is also listed as a **Veterinary Nurse Training facility** and states it is a **Gold Standard Cat Friendly Clinic**. In recent reviews, owners most often mention support for **complex cases** (e.g., hydrotherapy for a dog with a neurological condition; investigation/treatment for suspected gastrointestinal bleeding and severe anaemia) and being **kept informed during inpatient care**—including one owner saying they were allowed to visit their dog during a stay. A minority of reviews describe serious negatives, including concerns about **seeing a vet without the requested pregnancy experience**, and a separate complaint about **missed clinical signs and interpretation of imaging** before a second opinion identified lymphoma. ## Services - **CT scanning** (listed on the website) - **Rehabilitation services** (listed on the website) - **Physiotherapy** (listed on the website) - **Hydrotherapy**, including use of an **underwater treadmill** and **hydrotherapy pool** (listed on the website; also referenced in a review for a dog with a neurological condition affecting coordination) - **Work-up and treatment for medical illness**, as described in reviews: - Investigation of suspected **gastrointestinal bleed** and **severe anaemia** (with multiple check-ups over a couple of weeks) - **Wound treatment** for a cat with a significant abdominal wound - **Diabetes diagnosis and treatment** for a cat, following tests over the course of a week - **X-rays and blood tests** referenced in a complaint regarding a cat later diagnosed elsewhere with lymphoma - **Vaccinations/boosters** (mentioned in a review) - **Referral for weekend overnight care** to an animal hospital (mentioned in a review; no further details provided) - **Veterinary Nurse Training facility** (structured clinic data) ## People - **Jo**: thanked by name for getting a very unwell dog “in nice and quick” when the dog was described as extremely unstable (review mentions follow-up check-ups with three vets over subsequent weeks). - **Lowri**: named in a critical review involving a cat later diagnosed elsewhere with lymphoma; the reviewer states Lowri did not check gums they believed indicated anaemia and questions why an X-ray did not show a mass that was later shown at another clinic. - **Sarah**: named in a complaint about “hostile” email correspondence following concerns raised by the owner after two visits (pregnant dog consultation and a separate vaccination appointment where sedation tablets were suggested for a future visit). ## Reviews **Google rating: 4.5 stars from 144 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe help with **advanced/complex needs**, including **hydrotherapy for neurological problems** and ongoing check-ups for a dog that became **severely anaemic** with a suspected GI bleed. - Several reviews mention **communication and support during illness**, including being **kept informed** and being **allowed to visit a hospitalised dog**. - Multiple reviews emphasise **gentle handling of anxious cats**, with one owner describing their anxious cat becoming manageable with the team’s handling during treatment of a wound. - Negative experiences reported include: - A complaint about requesting a vet with **dog pregnancy experience** but being seen by a vet who reportedly said they had none, followed by frustration about follow-up arrangements. - A complaint that a cat’s condition was not identified promptly (with criticism of **gum check** and **X-ray interpretation**) before a second opinion elsewhere identified **lymphoma**. - A separate complaint describing a dog becoming very fearful after a prior nail injury visit and later being told vaccinations couldn’t be done without **sedation tablets given the night before and morning of** the next appointment.

## Summary Prospect House Veterinary Surgery describes itself as an **independent** practice founded in **1985**, and is an **RCVS-accredited** clinic with in-house facilities including a **laboratory, theatre and diagnostics room**. The website states it provides **24-hour on-site care in partnership with Vets Now**, including the claim that animals are “never alone” because there are professional staff on site. From the latest reviews available to us, owners most often mention **long-term continuity of care** (“patients here for many years”), **clear explanations**, and support during difficult visits such as **euthanasia**, where one reviewer describes staff as “thoughtful and compassionate.” ## Services - **24-hour emergency/on-site care** (stated to be delivered in partnership with **Vets Now**). - **Preventative healthcare** (described as a focus on the website). - **Flea treatment** (one review mentions multiple pets being “checked and flead”). - **Euthanasia** (one review describes a cat being put to sleep and the service provided). - **On-site facilities** mentioned on the website: **fully equipped laboratory**, **theatre**, **diagnostics room**. ## People - **Helen** (role not stated): mentioned by name in a recent review as being “caring and honest” and “amazing” with the reviewer’s dog. - The wider team is repeatedly described as: - **Explaining things clearly** (one reviewer specifically notes they “explain things really well”). - **Supportive during end-of-life care** (described as “thoughtful and compassionate” during a euthanasia visit). ## Reviews **Google rating: 4.9 stars from 30 reviews.** Themes below are drawn from the latest written reviews available to us. - **Consistency over years:** multiple reviewers mention using the practice for a long time and receiving “excellent care and attention.” - **Communication:** owners note that staff **explain things well** and are approachable. - **Handling sensitive situations:** a euthanasia visit is described as **exceptional service** with **compassionate** staff. - **Routine multi-pet care:** one review mentions several pets being checked and treated for fleas “with ease.”

## Summary Wern Veterinary Surgeons is set up as a multi-species practice, with website-listed care for small animals alongside farm animals, birds/poultry, and equines. The clinic states it offers a 24-hour emergency service for animals registered with them (with additional out-of-hours charges), and has an in-house lab. In the written reviews available, owners most often mention staff being “supportive,” responding as fast as they can, and getting to know pets that visit regularly. ## Services - **24-hour emergency care** for registered animals (the clinic notes **additional out-of-hours charges** apply). - **Small animal care**, including: - Preventative treatments - Neutering - Pet travel-related services - **Equine services**, including: - Routine care - Advanced diagnostics and surgery (as described on the website) - **Birds & poultry**, including poultry services (as described on the website). - **In-house laboratory** (listed facility). - **Veterinary nurse training facility** (listed in clinic data). ## People No individual clinicians are named in the information provided. In the written reviews available, clients describe the team as: - **Responsive for urgent needs**, with one reviewer saying they “get to you as fast as they can.” - **Consistent with regular patients**, with one dog owner noting the vets have “got to know him” over regular visits. ## Reviews **Google rating: 4.7 stars from 7 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Speed of response and support**, especially when help is needed quickly (“supportive and willing… get to you as fast as they can”). - **Ongoing relationship with repeat visits**, with a reviewer saying their dog visits regularly and the team has gotten to know him. - **General positive impressions of the team**, including comments like “Brilliant vets” and “Great staff.”