Prospect House Veterinary Surgery

Prospect House Veterinary Surgery describes itself as an independent practice founded in 1985, and is an RCVS-accredited clinic with in-house facilities including a laboratory, theatre and diagnostics room. The website states it provides 24-hour on-site care in partnership with Vets Now, including the claim that animals are “never alone” because there are professional staff on site.

From the latest reviews available to us, owners most often mention long-term continuity of care (“patients here for many years”), clear explanations, and support during difficult visits such as euthanasia, where one reviewer describes staff as “thoughtful and compassionate.”

Services

• •24-hour emergency/on-site care (stated to be delivered in partnership with Vets Now).
• •Preventative healthcare (described as a focus on the website).
• •Flea treatment (one review mentions multiple pets being “checked and flead”).
• •Euthanasia (one review describes a cat being put to sleep and the service provided).
• •On-site facilities mentioned on the website: fully equipped laboratory, theatre, diagnostics room.

People

• •Helen (role not stated): mentioned by name in a recent review as being “caring and honest” and “amazing” with the reviewer’s dog.
• •The wider team is repeatedly described as
• •Explaining things clearly (one reviewer specifically notes they “explain things really well”).
• •Supportive during end-of-life care (described as “thoughtful and compassionate” during a euthanasia visit).

Reviews

Google rating: 4.9 stars from 30 reviews. - Consistency over years: multiple reviewers mention using the practice for a long time and receiving “excellent care and attention.”

• •Communication: owners note that staff explain things well and are approachable.
• •Handling sensitive situations: a euthanasia visit is described as exceptional service with compassionate staff.
• •Routine multi-pet care: one review mentions several pets being checked and treated for fleas “with ease.”