Dog & Cat Vets in Llandeilo

## Summary Bush House Veterinary Group is described in clinic data as a **Veterinary Nurse Training facility**. Recent reviews focus heavily on **supportive, communicative care for pets and owners**, including one account of a **vet staying until midnight so a family could say goodbye to their dog**. Owners also mention **clear explanations that eased anxiety**, and practical outcomes such as a **cystic lump removal with a neat scar and good healing**. ## Services Services and capabilities explicitly mentioned in the available information include: - **Veterinary nurse training facility** (clinic data) - **Soft-tissue surgery**: operation to remove a **cystic lump** from a dog’s head (review) - **Skin assessments**: **skin tag** identified as harmless (review) - **Anal gland expression** (review) - **Nail clipping** (review) - **End-of-life support**: accommodating extended time to say goodbye (review) ## Pricing - **£35** for a visit that included: skin tag assessment, anal glands emptied, and nails clipped (review) ## People - **Mark (vet)**: mentioned for being kind and reassuring, and for **taking time to explain everything clearly** to an anxious owner (review). - **Carrie (nurse)**: praised alongside Mark for being **friendly and reassuring**, helping an owner feel at ease (review). - **Anne Sophie**: named positively as part of the team (review). - **Craig (vet)**: described as **knowledgeable and supportive** following a dog’s cyst removal; owner noted a **neat scar** and good healing just under two weeks later (review). ## Reviews **4.8 stars from 103 reviews.** The latest written reviews available to us are overwhelmingly 5-star, with one 4-star review giving concrete detail on cost and procedures. “Themes below are drawn from the latest written reviews available to us.” - **Emotional support and kindness**, including a standout example of a **vet staying until midnight** so owners could say goodbye to their dog. - **Clear communication**: owners say staff **explain things clearly** and help reduce anxiety. - **Good outcomes after procedures**, including **cyst/lump removal** with a neat scar and good healing. - **Everyday practical care** mentioned (skin tag check, anal glands, nail clip) with a stated cost of **£35** in one review.

## Summary Teilo Vets Ltd describes itself on its website as a **mixed practice** (companion, farm and equine), and lists a wide range of species it sees including **dogs, cats, rabbits, birds, fish, ferrets, horses and other exotic/small pets**. From recent reviews, it appears set up for both **routine care and significant procedures**, with owners describing **major dog surgery** (spay plus **mammary mass removal**) and an **out‑of‑hours emergency** where a vet “saved his life.” Reviews also highlight practical help with **urgent medication supply** when a visitor forgot their dog’s medication. Feedback is mixed on **costs and front-desk interactions**: one reviewer describes **£300 for an animal health certificate** as much higher than elsewhere, and another reports a **rude phone call** when trying to book a first vaccine. There’s also a complaint about a **missed heart murmur** that another vet reportedly detected a week later. ## Services Based on the clinic website summary and the latest reviews, Teilo Vets Ltd is associated with: - **Mixed veterinary practice work**: companion animals, farm animals and equine (stated on the website). - **Species treated** (website): birds, cats, dogs, exotic pets, ferrets, fish, horses, rabbits, small pets. - **Surgery** (reviews): dog **spay** and **mammary mass removal**. - **Out-of-hours emergency care** (reviews): at least one owner reports attending an out‑of‑hours emergency and their dog’s life being saved. - **Animal health certificates** (reviews mention a fee for one). - **Vaccinations** (review mentions requesting a first vaccine). - **Medication supply** (review: clinic helped replace forgotten dog medication while the owner was travelling). ## Pricing - **£300** for an **animal health certificate** (one reviewer’s report; they felt it was significantly higher than other vets they checked). - One out‑of‑hours experience described charges at the referred provider of **£150 booking fee + £50 assessment**, then proposed additional costs of **£850** for tests and **£1,200** for further care (all as reported by the reviewer). ## Reviews **Google rating: 4.5 stars from 247 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Strong clinical outcomes in some cases:** one owner says their dog recovered well after **spaying and mammary masses being removed**, and another says an out‑of‑hours vet **saved their dog’s life**. - **Practical help for urgent needs:** a visitor reports the clinic helped quickly when they **forgot their dog’s medication**. - **Cost concerns (and perceived sales pressure):** one reviewer calls pricing “vindictive” citing **£300 for an animal health certificate**; another describes high costs and feeling pressured during an out‑of‑hours episode at a referred provider. - **Customer service complaints:** one reviewer reports a **rude phone call** with reception when trying to arrange a **first vaccine**, and mentions seeing similar complaints from others. - **Concern about missed diagnosis:** one reviewer claims a **heart murmur** wasn’t detected across visits, but was found soon after by another vet.