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- •Reviews are consistently very positive, with owners often describing the team as kind, welcoming, and reassuring. - End-of-life support remains a standout theme: several owners say they were given time, treated respectfully, and helped through very difficult appointments. - Memorial keepsakes are mentioned more than once, including a paw-print card, a jar of fur, and wildflower seeds sent in memory of a pet.
- •Recent feedback is very positive, with several owners saying they have used the practice for many years and value the team’s kindness, professionalism, and consistency. - Clear communication stands out strongly: owners say procedures and outcomes are explained well, advice feels practical and approachable, and staff help put them at ease. - Day-to-day care is often described as gentle and thorough, including careful handling during vaccinations, thorough examinations, and pets being treated calmly and kindly.
Recent reviews also highlight the wider reception, vet, nurse, and surgical team for their warmth, clear communication, gentle handling, and support during emergencies and euthanasia.
Oak Veterinary Group in Haverfordwest treats both pets and farm animals, and is also listed as a veterinary nurse training facility. The practice also advertises preventive care support through its Pet Health Club® Plus plan, and clinic data lists emergency veterinary care. Recent feedback is largely very positive, with owners often praising clear explanations, reassuring handling, and prompt help with urgent appointments.
Tern Veterinary Group in Newport offers routine care alongside in-house diagnostics and surgery, with facilities including operating theatres, radiography, ultrasound, endoscopy, an in-house laboratory, and hospitalisation with separate dog and cat wards plus an isolation ward. The practice also says it is a veterinary nurse training facility and that emergency care is available. Recent feedback centres on calm handling of operations and urgent problems, clear explanations of options, and supportive care during stressful or end-of-life visits.
Our Score (60/100)
- •Recent written feedback is mixed overall, with many positive comments about the veterinary team’s care during planned procedures such as neutering, dental work, and other operations. - Aftercare and communication are recurring strengths: owners mention clear explanations, post-op medication, dietary advice, and follow-up contact after surgery. - Medication handling comes up repeatedly, with positive comments about repeat prescriptions via WhatsApp/email and medication being posted after periodic confirmation.
Builth Wells Veterinary Practice is a mixed animal practice in Builth Wells, caring for pets as well as beef cattle, sheep, equine and smallholders, and its website also highlights rehabilitation services including hydrotherapy, physiotherapy and electrotherapy. It states that it provides 24-hour emergency care. Recent feedback points to kind, practical care across routine appointments, urgent cases and follow-up support, with examples ranging from overnight treatment for an unwell dog to a llama x-ray visit and a bearded dragon check-up.
Vets Now Newport Pet Emergency Service is part of Vets Now within IVC Evidensia and is an RCVS-accredited Small Animal Emergency Service Clinic. It focuses on out-of-hours urgent and critical care for dogs, cats and other small animals, with on-site facilities including X-ray, ultrasound, an in-house laboratory, operating theatre, hospital ward and isolation unit. Recent reviews most often highlight quick triage, clear explanations and overnight updates, while a smaller number raise concerns about delays, costs and administration in some cases.
- •Recent feedback is strongly positive overall, with many owners describing the team as friendly, helpful, and professional, and several saying they have used the practice for many years. - A recurring theme is clear communication: reviewers mention vets explaining examinations step by step, offering advice when needed, and talking owners through test results including blood panels. - Owners also highlight calm handling and pet comfort, including positive experiences with stressed dogs, cats receiving gentle checks, and pets staying relaxed during vaccinations or boosters.
- •Fast access is a consistent theme: recent reviewers mention no waiting, quick appointments after calling, and prompt help in urgent situations. - Compassionate end-of-life care stands out strongly: several owners describe very gentle euthanasia support, including home visits, peaceful final moments, and thoughtful gestures for grieving families. - Staff manner is praised repeatedly: reviewers describe the team as caring, professional, helpful and efficient, with good handling of anxious pets.
