Emergency Vets in Neath

## Summary St James Veterinary Group Ltd. describes itself as an **independently owned** practice and offers a **24/7 emergency service** for clients, with access to pets’ notes and medical history (the website also claims it has its **own out‑of‑hours emergency service**). From the latest reviews available, owners most often mention **long-term continuity of care** (some citing 20–25 years), **support through complex and end‑of‑life cases** (including throat cancer care through to euthanasia), and **practical, organised appointments** (easy booking and prompt replies to email enquiries). Facilities mentioned in reviews include a **clean waiting room with a separate area for cats**. ## Services - **24/7 emergency/out-of-hours care for clients** (as stated on the website), with clinicians able to access a pet’s **notes and medical history**. - **Veterinary nurse training facility** (from clinic data). - **Surgery**: an owner mentions their dog having an **operation for gallstones**. - **Puppy care**: reviews mention **thorough health checks for puppies** and receiving “great advice”. - **Cancer care and end-of-life care**: one owner describes support for a dog with **throat cancer** up to euthanasia. - **Cat-friendly waiting arrangements**: separate waiting area for cats is mentioned in a review. ## People - **Veterinary team (unnamed in the available sources)**: reviews repeatedly describe vets as being available to talk things through and providing ongoing advice for long-term conditions (e.g., managing “various health issues over the years” for an older dog). - **Reception/administrative staff (unnamed)**: specifically credited in reviews for being friendly and helpful, and for an “efficient system from booking in to leaving.” - **Communication**: one reviewer notes that **email enquiries were answered promptly**. ## Reviews **4.7 stars from 498 reviews.** Owners’ comments focus on continuity of care over many years, handling of serious illness, and an organised, clean clinic experience. “Themes below are drawn from the latest written reviews available to us.” - **Long-term relationships and repeat use**: multiple owners mention staying with the practice for **20+ years** and returning after time away. - **Support through serious conditions and procedures**: examples include **gallstone surgery**, care for **throat cancer**, and support through **euthanasia**. - **Efficient, practical experience**: “easy to make appointments,” prompt responses to **email enquiries**, and an efficient flow from check-in to leaving. - **Environment and pet comfort**: a **clean waiting room** and a **separate area for cats** are specifically mentioned.

## Summary Forest Veterinary Group is a multi-branch veterinary clinic (three practices are mentioned on its website). The website highlights Pet Health Club® / Pet Health Club® Plus membership plans that include consultations as part of the plan (no prices or inclusions beyond that are stated in the available site summary). From the latest reviews available to us, owners describe a mix of experiences: some report being fitted in quickly for urgent problems (one review mentions being seen within the hour for a wasp sting, with updates on the wait and the sting found/treated), while others describe difficulty accessing appointments and frustration with phone/administrative handling (including being told to call back at a set time to try for held-back appointments). Several negative reviews focus on perceived high pricing and concerns about unnecessary testing or treatment being suggested. ## Services - **General veterinary appointments** (implied throughout reviews). - **Urgent same-day care mentioned in reviews:** one owner reports getting an appointment within the hour for a dog with a **wasp sting**, with staff locating the sting. - **Dental treatment referenced in reviews:** one reviewer mentions being quoted for a **tooth treatment** (no details of procedure provided). - **Eye medication dispensed** (one review describes being sold eye medication). - **Veterinary nurse training facility** (listed in the clinic data). - **Emergency veterinary services (24/7 or extended hours)** (listed in the clinic data). - **Membership plan:** Pet Health Club® / Pet Health Club® Plus, with **consultations included** as part of the Plus plan (as stated on the website summary). ## People No individual vets or nurses are named in the information provided. What owners mention about the team (in general terms): - Some reviews describe staff as **friendly/helpful** (“great team,” “nice staff,” “helpful and kind vets”). - Other reviews describe problems specifically with **front-desk/administrative interactions**, including not getting through on the phone and feeling dismissed when trying to arrange an appointment for a suddenly unwell dog. ## Reviews **4.5 stars from 431 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast help for an urgent issue (in at least one case):** an owner reports being offered an appointment within the hour for a wasp sting and being kept updated about when they would be seen. - **Friendliness vs. admin/access frustrations:** several brief reviews praise the team, but one longer review describes unanswered calls and being told to ring at a specific time to access held-back appointments, with the caller feeling the staff member was “uncaring.” - **Cost concerns and trust issues:** multiple 1-star reviews describe prices as “extortionate” or medication being far more expensive than elsewhere, and some allege **unnecessary testing** or treatment being recommended for financial reasons (these are allegations from reviewers, not independently verified here).