Featured Clinic Overview
Corporate
- •Preventive care: vaccinations and booster jabs for cats and dogs, general health checks, weight checks, and support with flea and worming treatment. - Consultations for nervous pets: owners describe a calm atmosphere and patient handling, including one detailed account of a fearful foster dog being gently weighed and examined after staff took time to build trust. - Sensitive and ongoing care: end-of-life support, aftercare, and follow-up.
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6 clinicsShowing 1-6 of 6 clinics
- •Positive reviews highlight clear communication, including treatment plans and costs being explained in a way that helped owners feel at ease. - Several owners describe caring support in serious cases, including a cat’s final illness, a condolence card, and one report that the team saved a dog’s life. - Negative reviews focus on front-desk manner and empathy, including complaints about rude phone interactions and one very upset account of the handling of an euthanasia visit.
- •Many comments describe kind, thorough care, with repeated praise for staff taking time during examinations and making owners feel confident in treatment. - Recent examples include urgent same-day access, successful surgery and aftercare, and a case that began in Penarth before transfer for intensive hospital care. - Routine care is also reviewed positively, including kitten vaccinations, health checks, support for a difficult cat's vaccination plan, and a friendly, welcoming branch environment.
Our Score (53/100)
4.7(46 reviews)
Treats:
- •Owners repeatedly describe the vets and reception staff as friendly, helpful, and easy to deal with. - A recurring theme is that appointments feel quick and convenient without losing a caring approach. - Named vets receive especially warm praise: Stefano for being thorough and genuinely caring, and Ellie for helping dogs stay calm and explaining things clearly.
- •Reviews repeatedly mention a warm welcome from the whole team, with owners saying staff are reassuring and nothing is too much trouble. - Clear communication stands out: owners value having things explained properly and describe the team as helpful rather than judgemental. - Pet handling is another strong theme, especially with anxious animals; one reviewer singled out the practice for being lovely with a timid dog.
- •Recent feedback is mostly very positive, with owners describing the team as compassionate, caring, professional, friendly and helpful. - Several reviews highlight a welcoming atmosphere, clear advice, and staff who take time with pets and owners. One long-term client also describes the practice as clean and well run.