Victoria Veterinary Practice

Our new boarder collie Yoshi who was rehomed with us recently had is wellbeing check out by nurse and was wonderful with Yoshi can thank you enough and good news Yoshi is all ok.

I feel the practice and staff give 100 % to my dog's needs every visit, and the support I receive is exceptional. Staff are always polite and helpful to give advise when I have concerns about his health. Always polite and welcoming.

Took my golden retriever Baxter for his annual checkup and booster and as usual it was a great experience for both Baxter and me! The staff have a lovely way about them and treat the animals with patience and kindness. They are very knowledgeable and happy to answer any questions you might have. I cannot recommend Victoria Veterinary Practice highly enough.

We have been with Victoria Veterinary Practice since approx. 2009 with various dogs. They have always been very kind and caring to both our dogs and ourselves. I would not hesitate to tell people to go to them with their animals.

Very reassuring 🇵🇱 vet who took her time in thoroughly explaining everything to us and how to proceed with any treatment. We couldn’t be more satisfied with Victoria Vets; we’ve only used the Merthyr office twice, but both times we’ve had five star service. Our beloved 🐈🐈‍⬛ babies are in good hands, and that’s a wonderful feeling. Thank you! 🥰 🇵🇱 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇸

All the vets and reception staff have always been helpful, understanding and caring. They have looked after all my cats and I am so grateful for them

I am extremely saddened to write this review. Yesterday my cat was in serious distress while giving birth and clearly needed urgent veterinary help. I called this practice asking if they could see her, but I was told they were closing in five minutes and could not take her. Unfortunately I could not afford the £250 taxi it would have cost just to reach another emergency vet further away. Because of this, my cat had to stay at home while suffering from severe complications and sadly died shortly afterwards. Watching her struggle and not being able to get veterinary help was absolutely heartbreaking. I understand clinics have opening hours, but when an animal is clearly in a life-threatening situation, I believe there should be some form of emergency support or guidance. I hope sharing this experience encourages the practice to reconsider how urgent situations are handled, so other pet owners do not have to go through the same devastating experience. 😭😭🥹🥹😥😡😡😡🖤🖤🖤💔

We have been with Victoria Vets for approx 7 years. The vets themselves are brilliant, but the reception staff are rude and unhelpful. About 2 years ago, my bank account was hacked and blocked so my direct debit failed. As they now give 3 monthly flea & worming tablets, the 2 months we had already paid for, they wouldn’t give us the flea and worming tablets until the third payment was made. We offered to pay cash but was told this could not be done. I said my pet is at risk of catching fleas as you don’t give them out monthly anymore but nope! They wouldn’t give us the 2 months we had already paid for. The monthly payments kept creeping up so we cancelled our Pet Plan cover late October last year. We had a letter in December asking us to go back at a refunded price, which I completed online. I was told something went wrong so I was ringing back and forth trying to sort it out. I spoke to a nice guy at Pet Plan he said “it’s all sorted, the plan is renewed, I will e mailed Victoria Vets now and your flea and worming tablets will be available for collection straight away”.. Last week, I spoke to a woman on reception, she was not very helpful and she kept talking over me, she said the plan was not up amd running and she basically said the guy from The Oet Health Club hadn’t done his job ( even though I had e mailed confirmation off him) but she said she would ring me back on Monday once she had spoken to her manager. I received no phone call, so once again, I had to ring back and was once again told she had to speak to her manager and I would have a call the next day. Fed up of the way we were being treated, after 7 years of being a loyal customer, I e mailed Victoria Vets to cancel as I signed my pet up with a different Vet, only to be told “As the plan was cancelled before the renewal, there is a cancellation fee of £60” Needless to say I will not be paying this cancellation fee as she told me the guy at Pet Health hasn’t even renewed it!!

Rude receptionist, poor communication from vets, awaiting call back 3 days later, hidden costs for tests and they will now not tell me the results. Incredibly upsetting and distressing experience as a pet owner when the welfare of animals is second to costs. Awful experience. Will be transferring vets immediately