Victoria Veterinary Practice

Victoria Veterinary Practice in Merthyr Tydfil is part of IVC Evidensia and is listed as a veterinary nurse training facility. The website also mentions a Pet Health Club® Plus plan that includes consultations. Recent reviews cover both routine appointments and more involved cases, including IVDD follow-up, epilepsy management and orthopaedic surgery, with praise for clear explanations alongside some concerns about communication and cost.

Services

•Consultations and repeat check-ups, including ongoing appointments for established patients.
•Pet Health Club® Plus membership is mentioned on the website, with consultations included; reviewers also refer to flea and worming provision through the plan.
•Diagnostics, with blood tests specifically mentioned in reviews.
•Ongoing and more complex case care, including support for IVDD and epilepsy.
•Orthopaedic surgery, mentioned by a reviewer whose dog was treated at the practice.
•Injury assessment and treatment, including a review describing care after a puppy hurt her back.
•Emergency veterinary services are listed in the clinic data, although the exact arrangements are not detailed here.
•Veterinary nurse training facility status is listed in the clinic data.

Pricing

No published pricing information is currently available for this clinic.

People

•Rolfe (vet): named in a review in connection with orthopaedic surgery; the owner says he helped their dog feel at ease and prioritised welfare.
•Vets and reception team: several recent reviewers describe them as helpful, caring and reassuring, with clear explanations and a friendly approach.
•Reception and nursing feedback is mixed: while many reviews are positive about the front desk, some recent reviewers describe rude or unhelpful phone and reception interactions.

Reviews

Google reviews are 4.6/5 from 507 reviews. Recent written feedback is mixed: many owners are very happy with the care, but there is also a noticeable thread of complaints about communication, costs and some reception handling.

•Positive reviewers often mention reassuring vets, clear explanations, patience and kindness, including one owner who praised a vet for taking time to explain treatment options thoroughly.
•Several owners say their pets are comfortable or even happy to visit, and long-term clients describe good support for both routine care and more complex problems such as IVDD, injuries and epilepsy.
•Negative reviews focus on poor communication around test results and callbacks, as well as confusion or frustration around the Pet Health Club and related payments or collections.
•A small number of recent reviews describe rude or unhelpful front-desk or phone interactions, including one particularly distressing account involving an urgent call close to closing time.

Reviews for Victoria Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 507 we track in total. Recent reviews may not be representative of overall sentiment.

Sally D. Carey

3 weeks ago

Very reassuring 🇵🇱 vet who took her time in thoroughly explaining everything to us and how to proceed with any treatment. We couldn’t be more satisfied with Victoria Vets; we’ve only used the Merthyr office twice, but both times we’ve had five star service. Our beloved 🐈🐈‍⬛ babies are in good hands, and that’s a wonderful feeling. Thank you! 🥰 🇵🇱 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇸

Diane Davies

4 weeks ago

All the vets and reception staff have always been helpful, understanding and caring. They have looked after all my cats and I am so grateful for them

Anna

1 month ago

I am extremely saddened to write this review. Yesterday my cat was in serious distress while giving birth and clearly needed urgent veterinary help. I called this practice asking if they could see her, but I was told they were closing in five minutes and could not take her. Unfortunately I could not afford the £250 taxi it would have cost just to reach another emergency vet further away. Because of this, my cat had to stay at home while suffering from severe complications and sadly died shortly afterwards. Watching her struggle and not being able to get veterinary help was absolutely heartbreaking. I understand clinics have opening hours, but when an animal is clearly in a life-threatening situation, I believe there should be some form of emergency support or guidance. I hope sharing this experience encourages the practice to reconsider how urgent situations are handled, so other pet owners do not have to go through the same devastating experience. 😭😭🥹🥹😥😡😡😡🖤🖤🖤💔

Paul Tanner

We have been with Victoria Vets for approx 7 years. The vets themselves are brilliant, but the reception staff are rude and unhelpful. About 2 years ago, my bank account was hacked and blocked so my direct debit failed. As they now give 3 monthly flea & worming tablets, the 2 months we had already paid for, they wouldn’t give us the flea and worming tablets until the third payment was made. We offered to pay cash but was told this could not be done. I said my pet is at risk of catching fleas as you don’t give them out monthly anymore but nope! They wouldn’t give us the 2 months we had already paid for. The monthly payments kept creeping up so we cancelled our Pet Plan cover late October last year. We had a letter in December asking us to go back at a refunded price, which I completed online. I was told something went wrong so I was ringing back and forth trying to sort it out. I spoke to a nice guy at Pet Plan he said “it’s all sorted, the plan is renewed, I will e mailed Victoria Vets now and your flea and worming tablets will be available for collection straight away”.. Last week, I spoke to a woman on reception, she was not very helpful and she kept talking over me, she said the plan was not up amd running and she basically said the guy from The Oet Health Club hadn’t done his job ( even though I had e mailed confirmation off him) but she said she would ring me back on Monday once she had spoken to her manager. I received no phone call, so once again, I had to ring back and was once again told she had to speak to her manager and I would have a call the next day. Fed up of the way we were being treated, after 7 years of being a loyal customer, I e mailed Victoria Vets to cancel as I signed my pet up with a different Vet, only to be told “As the plan was cancelled before the renewal, there is a cancellation fee of £60” Needless to say I will not be paying this cancellation fee as she told me the guy at Pet Health hasn’t even renewed it!!

Alex Smith

Rude receptionist, poor communication from vets, awaiting call back 3 days later, hidden costs for tests and they will now not tell me the results. Incredibly upsetting and distressing experience as a pet owner when the welfare of animals is second to costs. Awful experience. Will be transferring vets immediately

Leeann Jones

3 months ago

Very friendly staff always happy to help and all 3 of our dogs love going there would recommend them to everyone who asks .x

Karl Evans

4 months ago

Rubs AHJ

Honestly couldn’t ask for a better vets, they are so kind and caring and understanding. They helped me when my pup hurt her back playing and even helped me understand her diagnosis of IVDD. Every single time we go back up now for her checkups she willingly walks into the vets to say hello to everyone there. They were so understanding and listened to my concerns with her and explained everything I will continue to take my dogs there. Thank you all to the veterans and the receptionists there

Morea Jessett

I feel the practice and staff give 100 % to my dog's needs every visit, and the support I receive is exceptional

Mat Wonk

5 months ago

Payed ,£400 for bloodtests for my dog last week which seemed abit steep was told id hear back with results withing 48hours and not heared a thing waste time and money