Victoria Veterinary Practice

Victoria Veterinary Practice is a veterinary clinic that also lists itself as a veterinary nurse training facility (structured clinic data). The website mentions a Pet Health Club® Plus plan where consultations are included (website summary). Recent reviews describe both routine care and more complex, ongoing cases—owners mention help explaining an IVDD diagnosis and managing a dog with epilepsy, as well as orthopaedic surgery performed at the practice.

From the latest reviews, several owners describe pets that are comfortable walking in for repeat visits, and mention detailed explanations plus printed information given after an appointment. A small number of reviews raise concerns about communication delays (e.g., waiting for blood test results) and cost (with complaints that pricing is higher than expected/compared with other practices).

Services

• •Consultations (website notes they are included within a Pet Health Club® Plus plan).
• •Veterinary nurse training facility (structured clinic data).
• •Emergency veterinary services (structured clinic data; no further detail provided on how this operates).
• •Diagnostics: blood tests are specifically mentioned in a review (with a complaint about turnaround communication).
• •Orthopaedic surgery: one owner reports their dog had orthopaedic surgery at the practice.
• •Ongoing/chronic case care: reviews mention follow-up/check-ups for IVDD and management of epilepsy.
• •Injury assessment/treatment: a review describes help after a puppy injured her back while playing.

Pricing

• •£400 for blood tests (one reviewer’s report; they felt it was steep and said they did not receive results within the promised timeframe).
• •A Pet Health Club® Plus plan is mentioned on the website with consultations included, but no price or inclusions beyond consultations are provided in the available source.

People

• •Rolfe (vet): mentioned by name in a review in connection with orthopaedic surgery; the owner says he prioritised pet welfare and helped their dog feel at ease, reducing anxiety.
• •Front desk/reception team: repeatedly mentioned as friendly/helpful and empathetic (e.g., owners describing dogs being happy to visit and staff being welcoming).
• •Nurse (not named): one reviewer describes a negative phone interaction, stating the nurse was “cold, rude and judgemental” when asked about costs and options.

Reviews

4.6 stars from 501 reviews. The latest written reviews include a mix of long-term clients and first-time visits, with detailed accounts of explanations, follow-up care for ongoing conditions, and a smaller set of complaints about pricing and communication. “”

• •Owners often mention clear explanations of diagnoses and plans (including one review about IVDD) and being able to ask questions.
• •Several reviews describe pets being relaxed or happy to visit, with staff giving attention/treats and helping reduce anxiety.
• •More complex care is referenced, including orthopaedic surgery and support for a dog with epilepsy, alongside routine check-ups.
• •Negative themes include cost concerns (including one report of £400 blood tests and another complaint about pricing being “100’s of pounds more”) and communication issues (one report of not hearing back with blood test results within 48 hours; another mentions occasional missed communications).