Clinic Not Accepting Clients from VetsCompared
Medivet Merthyr TydfilAsh Veterinary Surgery – Vets in Merthyr Tydfil
Clinic Overview
Medivet Merthyr Tydfil Ash Veterinary Surgery is part of the Medivet group rather than an independent practice. It offers routine preventative care such as annual check-ups and vaccinations, with paid overnight emergency consultations available through Medivet’s wider network. Recent feedback is largely positive, with particular praise for compassionate vets, gentle handling of cats, and friendly staff, though reception and admin experiences are not always consistent.
Services
- •Routine and preventative care: annual health checks and yearly vaccinations remain a core part of the practice’s work, with recent reviews mentioning cats attending for check-ups and boosters.
- •General consultations and treatment planning: owners describe professional appointments for ongoing concerns and pre-op planning, with vets noted for being calm, informative, and good with nervous cats.
- •End-of-life care and compassionate support: several reviews highlight sensitive handling during difficult final appointments, with owners praising the team’s kindness, patience, and respectful approach.
- •Appointment access: clients mention straightforward booking and a welcoming registration experience, alongside examples of pets being seen promptly.
- •Emergency and network support: paid overnight emergency consultations are available between 7pm and 9am through the Medivet network, with 24-hour emergency care at 27 centres across the wider group.
- •Training facility: the practice is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One published example is an overnight emergency consultation at £130 between 7pm and 9am through the Medivet network. Review comments on cost are limited, but one recent owner described the fees as reasonable.
People
- •Dr Utku Oguz is singled out for compassionate, patient care, especially during a cat’s final illness and end-of-life support.
- •Maria is also mentioned positively by name, with one owner saying she and the team went above and beyond for their cat’s care.
- •The wider team — including vets, assistants, admin staff, and receptionists — is often described as friendly, professional, helpful, and kind with both pets and owners.
- •Reception and admin staff receive mixed feedback overall: some owners describe a warm, approachable welcome, while a smaller number report being ignored or finding front-desk service disappointing.
Reviews
Google rating: 4.4/5 from 309 reviews.
- •Recent feedback is mostly very positive, with repeated praise for friendly staff, professional care, and a calm manner with cats.
- •Compassion during difficult visits stands out strongly, including heartfelt thanks for sensitive end-of-life care and support for anxious owners.
- •Owners also mention practical positives such as easy appointment booking, a clean practice, and staff who are informative without being patronising.
- •Negative comments are less common but tend to focus on front-desk service and admin issues, including one report of being ignored at reception and one pre-op mix-up that delayed a procedure.
