Merthyr Tydfil Vets4Pets Ltd

Merthyr Tydfil Vets4Pets Ltd is part of the Vets4Pets group and offers a broad first-opinion service in Merthyr Tydfil. Website-listed facilities include on-site diagnostics such as an in-house lab, ultrasound, digital X-ray and dental X-ray, alongside inpatient areas with separate dog and cat wards plus isolation. Recent feedback is mostly positive about the team’s kindness, particularly with anxious pets and end-of-life care, though one serious complaint describes alleged diagnostic failings in several small-pet cases.

Services

•Diagnostics and imaging: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, ultrasound, digital X-ray and dental X-ray.
•Surgery and inpatient care: operating theatre, anaesthesia, hospital ward, isolation unit, and separate dog and cat wards.
•Routine and preventive care: microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions and animal health certificates. Reviews also mention vaccination appointments, nail clipping, and follow-up weight and health checks.
•Other listed services: dentistry, dermatology, acupuncture and bereavement support.
•Emergency arrangements: out-of-hours emergencies are referred to Valley Veterinary Hospital.
•Training: listed as a veterinary nurse training facility.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Reviews also include a few positive pricing comments, with one owner describing prices as reasonable and another saying staff helped arrange cover that reduced a vaccination cost to £20, with the cover mentioned at £8 a month.

People

•Nurse Leanne Roberts is singled out for her patience and careful handling of an anxious cat, with one owner saying she helped make repeated visits manageable and built a strong bond with the pet.
•Mel is mentioned warmly in a review about end-of-life care, with the owner describing her as considerate and emotionally supportive during a final goodbye.
•Receptionists, nurses and vets are also praised across reviews for being kind, accommodating and supportive during difficult appointments.

Reviews

Google rating: 4.5/5 from 169 reviews.

•Many reviewers describe the team as caring and approachable, with vets and receptionists often praised for looking after pets well.
•End-of-life care is a clear positive theme, with owners describing euthanasia as respectful, sympathetic and not rushed.
•Reviews also highlight help with anxious pets and ongoing care, including praise for Leanne Roberts and a positive mention of a cat’s thyroid condition being brought under control.
•One strongly negative review alleges repeated misdiagnosis, lack of suggested imaging or blood tests, and anaesthetic concerns in several small-pet cases.

Reviews for Merthyr Tydfil Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 169 we track in total. Recent reviews may not be representative of overall sentiment.

Lisa Fisher

7 months ago

Rhiannon Lewis

Always looked after my dog Mabel well. Cannot fault the vets or receptionists. Will never use another vets

Grzegorz Paczesny

8 months ago

With all but one of the four animals, the diagnosis was always wrong... the guinea pig's gallstones were passed, and instead of an ultrasound, they advised him to take him home... the guinea pig died the next night. The same with Cookie the rabbit. Emergency misdiagnosis - the depressed rabbit, the vet and the intern, teaching him what to do, only to have him stagger and wander away.... Anesthetics and a resuscitation were given, even though the rabbit had an appetite and was chewing around the office. The weight was incorrectly reported, 1 kg higher before the overdose of anesthesia was administered...!!! Unacceptable error. Zero suggestion of an ultrasound or blood test. Cookie passed away...another "veterinarian" with facial piercings is searching for causes with a Google diagnosis right in front of us, regarding guinea pigs!!! She was breathing loudly because of cysts, not a cold, which we learned a few months after the visit from a real vet during a dental procedure...after the procedure, she passed away...next-cash-next-urn...it's not worth talking about. The trauma still affects both of us today. You have blood on your hands.

Jane Flower

1 year ago

I have recently had to use Vets4 pets when my beautiful cat Bailey fell ill suddenly. The vets were absolutely fantastic, so kind and sympathetic. Sadly he was too ill to be saved and had to be put to sleep, it was done with such respect. The nurses and receptionists were also great. Thank you x

Michelle Evans

Our cat has a thyroid problem which is now under control. I'd like to give an absolute shout out to Nurse Leanne Roberts from the Merthyr Vets 4 Pets. Taytus, our cat, isn't used to the outside world so going to the vets was extremely stressful for her . Leanne made the first and subsequent visits doable because of her absolute patience and care she took with Taytus. If Leanne is not there then Taytus doesn't go . Cannot recommend this lady enough for looking after our cat with the care and diligence you'd hope to see in an animal veterinary nurse. She goes above and beyond and has formed a bond with both us and more importantly, our cat . Thank you

Jess

Really lovely, got an appointment quickly. My anxiety was too bad and I had waited long for my dogs vaccine. Other vet gave me a lecture but these vets, understood, took time with Mt adhd, helped me get insurance which reduced the vaccine cost to 20!! Cover is 8 a month. Been back since for free nail.cut, weight and health check. Will always go back. We travel over an hour to go to this vets 4 pets

Ondine Bult

2 years ago

I love this vets. The staff always do their best to accommodate appointments and the pricing is reasonable, and you get to exit through the gift shop! Lol

Karen Vrettos

3 years ago

Lovely caring and knowledgeable staff, especially when Lily was diagnosed with Diabetes last year and consequently developed cataracts a few months ago. Sadly, I had to say goodbye to Lily last Friday, and all the veterinary staff - especially Mel (who cried as much as me) - were amazingly considerate and made the final farewells unrushed and stress-free. Thank you.