Merthyr Tydfil Vets4Pets Ltd

Merthyr Tydfil Vets4Pets Ltd is part of the Vets4Pets group and is described on its website as a locally owned practice. The clinic is set up for a broad range of first-opinion work, with on-site diagnostics (including an in-house lab, ultrasound, and digital X‑ray) and inpatient facilities (hospital ward plus separate dog and cat wards and isolation).

From the latest reviews available to us, owners often mention staff making stressful visits easier (including a named nurse building a bond with an anxious cat), and respectful handling of end-of-life care. There is also a sharply critical review describing alleged misdiagnoses and lack of suggested imaging/blood tests in several small-pet cases, so experiences reported are mixed depending on the case.

Concrete specifics mentioned

•Separate dog & cat wards and isolation units are listed on the website.
•Dental imaging is listed (dental X‑ray), alongside digital X‑ray and ultrasound.
•Out-of-hours emergencies are referred to Valley Veterinary Hospital (per the website).
•Reviews include both chronic-condition management (thyroid problem “now under control”) and euthanasia carried out “with such respect”.

Services

Based on the clinic website summary

•Diagnostics & monitoring: in-house laboratory (biochemistry, haematology, electrolytes), blood pressure monitoring, ultrasound, digital X‑ray, dental X‑ray.
•Dentistry: dentistry plus dental imaging.
•Surgery & inpatient care: operating theatre, anaesthesia, hospital ward, isolation unit; separate dog and cat wards.
•Preventive and routine care: microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions, animal health certificates.
•Dermatology and acupuncture are listed.
•Bereavement support is listed.

Emergency care (as stated on the website)

•Out-of-hours emergency care is provided by Valley Veterinary Hospital, with “specific fees for weekends and bank holidays” (no amounts provided).

Training

•Listed in the structured clinic data as a Veterinary Nurse Training facility.

Pricing

Only explicit prices mentioned in reviews

•One reviewer reports vaccination cost reduced to 20 after help arranging insurance, and states the insurance cover is 8 a month (no provider or full plan details given).

People

•Nurse Leanne Roberts (veterinary nurse) is singled out in reviews for helping an anxious cat cope with visits through patience and careful handling; the owner says they avoid appointments if she isn’t there and that she “formed a bond” with the cat.
•Mel is mentioned by name in a review about end-of-life care for a dog with diabetes and cataracts; the owner describes the final farewell as “unrushed and stress-free” and notes Mel was emotionally supportive.
•Multiple reviews also reference receptionists and nurses positively for being supportive during difficult appointments (including euthanasia), though without individual names.

Reviews

4.5 stars from 172 reviews. - Support during euthanasia and serious illness: several owners describe pets being put to sleep “with such respect,” with staff being sympathetic and not rushing goodbyes.

•Help with anxious pets: one owner credits a named nurse with making repeated visits manageable for a stressed cat.
•Appointments and practical help: reviewers mention being accommodated for appointments and receiving help that reduced vaccination costs via insurance; one also mentions free nail cutting plus weight/health checks after joining cover.
•Serious criticism in one account: one reviewer alleges repeated misdiagnoses across multiple small pets and says ultrasound/blood tests were not suggested; they also raise concerns about anaesthetic dosing and decision-making.

Reviews for Merthyr Tydfil Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 172 we track in total. Recent reviews may not be representative of overall sentiment.

Lisa Fisher

3 weeks ago

Rhiannon Lewis

a month ago

Always looked after my dog Mabel well. Cannot fault the vets or receptionists. Will never use another vets

Grzegorz Paczesny

2 months ago

With all but one of the four animals, the diagnosis was always wrong... the guinea pig's gallstones were passed, and instead of an ultrasound, they advised him to take him home... the guinea pig died the next night. The same with Cookie the rabbit. Emergency misdiagnosis - the depressed rabbit, the vet and the intern, teaching him what to do, only to have him stagger and wander away.... Anesthetics and a resuscitation were given, even though the rabbit had an appetite and was chewing around the office. The weight was incorrectly reported, 1 kg higher before the overdose of anesthesia was administered...!!! Unacceptable error. Zero suggestion of an ultrasound or blood test. Cookie passed away...another "veterinarian" with facial piercings is searching for causes with a Google diagnosis right in front of us, regarding guinea pigs!!! She was breathing loudly because of cysts, not a cold, which we learned a few months after the visit from a real vet during a dental procedure...after the procedure, she passed away...next-cash-next-urn...it's not worth talking about. The trauma still affects both of us today. You have blood on your hands.

Jane Flower

3 months ago

I have recently had to use Vets4 pets when my beautiful cat Bailey fell ill suddenly. The vets were absolutely fantastic, so kind and sympathetic. Sadly he was too ill to be saved and had to be put to sleep, it was done with such respect. The nurses and receptionists were also great. Thank you x

6 months ago

Michelle Evans

Our cat has a thyroid problem which is now under control. I'd like to give an absolute shout out to Nurse Leanne Roberts from the Merthyr Vets 4 Pets. Taytus, our cat, isn't used to the outside world so going to the vets was extremely stressful for her . Leanne made the first and subsequent visits doable because of her absolute patience and care she took with Taytus. If Leanne is not there then Taytus doesn't go . Cannot recommend this lady enough for looking after our cat with the care and diligence you'd hope to see in an animal veterinary nurse. She goes above and beyond and has formed a bond with both us and more importantly, our cat . Thank you

Jess

9 months ago

Really lovely, got an appointment quickly. My anxiety was too bad and I had waited long for my dogs vaccine. Other vet gave me a lecture but these vets, understood, took time with Mt adhd, helped me get insurance which reduced the vaccine cost to 20!! Cover is 8 a month. Been back since for free nail.cut, weight and health check. Will always go back. We travel over an hour to go to this vets 4 pets

Ondine Bult

a year ago

I love this vets. The staff always do their best to accommodate appointments and the pricing is reasonable, and you get to exit through the gift shop! Lol

Karen Vrettos

2 years ago

Lovely caring and knowledgeable staff, especially when Lily was diagnosed with Diabetes last year and consequently developed cataracts a few months ago. Sadly, I had to say goodbye to Lily last Friday, and all the veterinary staff - especially Mel (who cried as much as me) - were amazingly considerate and made the final farewells unrushed and stress-free. Thank you.