Emergency Vets in Merthyr Tydfil

## Summary Victoria Veterinary Practice is a veterinary clinic that also lists itself as a **veterinary nurse training facility** (structured clinic data). The website mentions a **Pet Health Club® Plus plan** where **consultations are included** (website summary). Recent reviews describe both routine care and more complex, ongoing cases—owners mention help explaining an **IVDD diagnosis** and managing a dog with **epilepsy**, as well as **orthopaedic surgery** performed at the practice. From the latest reviews, several owners describe pets that are **comfortable walking in for repeat visits**, and mention **detailed explanations** plus **printed information** given after an appointment. A small number of reviews raise concerns about **communication delays** (e.g., waiting for blood test results) and **cost** (with complaints that pricing is higher than expected/compared with other practices). ## Services - **Consultations** (website notes they are included within a *Pet Health Club® Plus* plan). - **Veterinary nurse training facility** (structured clinic data). - **Emergency veterinary services** (structured clinic data; no further detail provided on how this operates). - **Diagnostics:** blood tests are specifically mentioned in a review (with a complaint about turnaround communication). - **Orthopaedic surgery:** one owner reports their dog had orthopaedic surgery at the practice. - **Ongoing/chronic case care:** reviews mention follow-up/check-ups for **IVDD** and management of **epilepsy**. - **Injury assessment/treatment:** a review describes help after a puppy injured her back while playing. ## Pricing - **£400 for blood tests** (one reviewer’s report; they felt it was steep and said they did not receive results within the promised timeframe). - A Pet Health Club® Plus plan is mentioned on the website with **consultations included**, but no price or inclusions beyond consultations are provided in the available source. ## People - **Rolfe (vet)**: mentioned by name in a review in connection with **orthopaedic surgery**; the owner says he prioritised pet welfare and helped their dog feel at ease, reducing anxiety. - **Front desk/reception team**: repeatedly mentioned as friendly/helpful and empathetic (e.g., owners describing dogs being happy to visit and staff being welcoming). - **Nurse (not named)**: one reviewer describes a negative phone interaction, stating the nurse was “cold, rude and judgemental” when asked about costs and options. ## Reviews **4.6 stars from 501 reviews.** The latest written reviews include a mix of long-term clients and first-time visits, with detailed accounts of explanations, follow-up care for ongoing conditions, and a smaller set of complaints about pricing and communication. **“Themes below are drawn from the latest written reviews available to us.”** - Owners often mention **clear explanations** of diagnoses and plans (including one review about IVDD) and being able to ask questions. - Several reviews describe pets being **relaxed or happy to visit**, with staff giving attention/treats and helping reduce anxiety. - **More complex care is referenced**, including **orthopaedic surgery** and support for a dog with **epilepsy**, alongside routine check-ups. - Negative themes include **cost concerns** (including one report of £400 blood tests and another complaint about pricing being “100’s of pounds more”) and **communication issues** (one report of not hearing back with blood test results within 48 hours; another mentions occasional missed communications).

## Summary Medivet Merthyr TydfilAsh Veterinary Surgery (Ash Veterinary Surgery) is part of the Medivet group rather than an independent clinic. Based on the information available, it provides routine preventative care (annual check-ups and vaccinations are specifically mentioned) and offers access to paid overnight emergency consultations (between 7pm and 9am) through Medivet’s wider network. Recent reviews repeatedly highlight straightforward access to appointments (including a same-day slot for a newly registered dog) and vets who handle cats calmly and confidently (described as “gentle but firm”). One recurring downside in the latest reviews is inconsistent front-desk experience: multiple owners describe being ignored at reception or spoken to rudely on the phone, while others report being welcomed warmly—so expectations around receptionist interactions appear mixed. ## Services - **Routine healthcare**: annual health checks and **yearly vaccinations** for cats are explicitly mentioned in reviews. - **Appointments**: same-day appointment availability is described by one new client who registered and was seen that day. - **Problem-focused consultations**: an **eye issue** for a dog is mentioned as being assessed thoroughly, with the owner also able to ring when worried. - **Emergency care (Medivet network)**: the website summary states an **overnight emergency consultation** is available **between 7pm and 9am** for a **fee of £130**, with **24-hour emergency care available at 27 centres**. - **Veterinary Nurse Training facility**: listed in the clinic’s structured data as a **Veterinary Nurse Training facility**. ## Pricing - **Overnight emergency consultation**: **£130** (stated as applying between **7pm & 9am** in the website summary). - Reviews mention “reasonable fees,” but no specific prices are provided. ## People - **Vets (not named in the provided information)**: described as “great” by one reviewer who otherwise had a poor reception experience. Another review describes the vet as **“gentle but firm”**, and notes that two cats stayed calm during their check-up and vaccinations. - **Reception/front desk (not named)**: experiences conflict in the latest reviews—some owners report being welcomed with a smile, while others describe being ignored at the desk, being spoken to rudely on the phone, and one person reporting they were hung up on when trying to complain. ## Reviews **4.4 stars from 276 reviews.** Themes below are drawn from the latest written reviews available to us. - **Appointment access**: owners mention **easy appointment booking**, including **same-day** availability. - **Handling and consult quality**: examples include a vet being **gentle but firm** with cats during vaccines/check-up, and being **thorough** with a dog’s eye problem. - **Front-desk inconsistency**: multiple recent reviews describe **rude or dismissive receptionist interactions** (ignored at the desk, unhelpful on the phone), while other reviews describe **friendly welcomes**.